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Review Summary
Swiminn is described as easy to order from, with fast shipping and straightforward communication that makes the whole process feel smooth. Customers often mention that items arrive well packed, in good condition, and as described, which makes it easy to order again with confidence.
Delivery
"Fast shipping, good product."
"Very quick deliver. Product in perfect condition. And the price was very competitive!!!"
"Easy and fast delivery. Very satisfied."
Digital experience
"I only discovered swiminn recently and was first time ordering. The trunks I bought were as described and way cheaper than other sites. Delivery is…"
I only discovered swiminn recently and was first time ordering. The trunks I bought were as described and way cheaper than other sites. Delivery is from Spain so expected delivery to be a bit longer but items were received in 6 days. This is now my goto for swimwear. Good prices and great selection. Highly recommend. Just dont expect next day delivery.
"Navigating the site was simple enough and as expected. However the delivery cost of £6.99 was steep and extremely disappointed that that product…"
Navigating the site was simple enough and as expected. However the delivery cost of £6.99 was steep and extremely disappointed that that product arrived late. Product was as expected/described by the site.
"internet"
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A. A.
30 Nov 2023
Verified reviewI bought 2 swimcaps, which were never delivered. No costumercontact, no response, no responsebility.
Reply from Swiminn.com
Hello Maurice, We are very sorry to hear that you have found our service to be below your expectations. We want to remind you that the experience of our customers is important to us and that is why we have verified your case and identified the problem, we have also taken your comments into account and sent them to the corresponding department in order to continuously improve and take action to improve the quality of our service. We apologize for the inconvenience caused. Best regards
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A. A.
11 Nov 2023
Verified reviewDelivery as advertised and genuine products discounted
Reply from Swiminn.com
Dear Kristina, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
11 Nov 2023
Verified reviewParcel arrived two days later that was the latest time promised when I ordered goods, but that delay was quite expected.
Reply from Swiminn.com
Dear Raimo, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
11 Nov 2023
Verified reviewFins were exactly what I wanted, and are the second pair I have bought. They are some of the very few fins available in the large size. The delivery was expensive and slow, never-the-less I recommend them as training fins.
Reply from Swiminn.com
Dear George, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
Reply from A. A.
Thank you for your message. Sorry I had to be less than enthusiastic about the delivery! George
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A. A.
11 Nov 2023
Verified reviewThey keep their promise
Reply from Swiminn.com
Dear Dick, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
11 Nov 2023
Verified reviewArrived with no fuss , was exactly what I ordered . Shame about the high delivery cost . Other than that very pleased
Reply from Swiminn.com
Dear , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
29 Oct 2023
Verified reviewVery good service!
Reply from Swiminn.com
Dear Linda, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
29 Oct 2023
Verified reviewI received the wrong product that I ordered. A different color than what was ordered arrived. No one responded to my poisoned message about it. Very dissatisfied.
Reply from Swiminn.com
Hello Liliia, We truly regret the inconvenience caused. In case you have received a wrong product, you would need to submit a return request through your account, please. Opening a return request does not always mean that you want to return the product. It also means that you want to complain about some problems related to the order you received. (For example, the item is missing from the order, the customization is missing, the wrong color was sent, the product does not agree with the picture) If you have any further questions, please contact our customer service team by sending an email to support@tradeinn.com Best wishes
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A. A.
14 Oct 2023
Verified reviewGreat quality product that adds a sense of luxury to the spa
Reply from Swiminn.com
Dear Craig, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
12 Oct 2023
Verified reviewAbsolutely no issues whatsoever. Arrived on time and as expected. Don't normally leave reviews but to help people as I was a quite wary when ordering given some historical reviews.
Reply from Swiminn.com
Dear Andy, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
11 Oct 2023
Verified reviewquick response to order, goods well packed and ready for immediate use.
Reply from Swiminn.com
Dear graham, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
9 Oct 2023
Verified reviewGreat service. Fast delivery.
Reply from Swiminn.com
Hello agata, We greatly appreciate the time you spent to write a review and are very sorry for your comments and inconvenience. We would like to clarify that our return policy that you accepted at the time of purchase clearly indicates that, in the case of a voluntary return, the shipping costs are borne by the customer. The return costs will be at our expense as long as the product is actually damaged, defective or the item is incorrect. Cheers,
Reply from A. A.
Great, thanks for letting me know! I will for sure return with further purchases at your shop! Keep up the great job :)
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A. A.
9 Oct 2023
Verified reviewNo reaction on my questions. Please assist asap!
Reply from Swiminn.com
Hello Cilia, We truly regret the inconvenience caused. In case you have received a wrong product, you would need to submit a return request through your account, please. Opening a return request does not always mean that you want to return the product. It also means that you want to complain about some problems related to the order you received. (For example, the item is missing from the order, the customization is missing, the wrong color was sent, the product does not agree with the picture) If you have any further questions, please contact our customer service team by sending an email to support@tradeinn.com Best wishes
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A. A.
24 Sept 2023
Verified reviewFast delivery, quality just as I aspected.
Reply from Swiminn.com
Dear Kees, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
21 Sept 2023
Verified reviewOrder was delivered within the timescale promised.
Reply from Swiminn.com
Dear A.N., Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
Reply from A. A.
Hi,although I was very happy with my order, it came in a huge box which I thought was a shame because it was only a tiny swimcap. You might wish to think about how you can use less packaging. Thanks.
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A. A.
21 Sept 2023
Verified reviewall perfect. price, package, shippingcosts and delivery time.
Reply from Swiminn.com
Dear , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
Reply from A. A.
Thank you it was a pleasure to do business with you
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A. A.
21 Sept 2023
Verified reviewI never received my package
Reply from Swiminn.com
Hello Ikram, We are very sorry to hear that you have found our service to be below your expectations. We want to remind you that the experience of our customers is important to us and that is why we have verified your case and identified the problem. https://www.seur.com/livetracking/pages/seguimiento-online.do?faces-redirect=true 07174000318384 08-09-2023 01:00 Return in progress 31-08-2023 18:09 Delivered 31-08-2023 18:08 Available to pick up at the store We have also taken your comments into account and sent them to the corresponding department in order to continuously improve and take action to improve the quality of our service. Thank you very much. Kind regards
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A. A.
21 Sept 2023
Verified reviewProduct was good and you delivered on time.
Reply from Swiminn.com
Dear Julie, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
9 Sept 2023
Verified reviewJestem bardzo zadowolony z towaru i prędkości przesyłki. SUPER! POLECAM!
Reply from Swiminn.com
Dear Jacek, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
9 Sept 2023
Verified reviewPerfect
Reply from Swiminn.com
Dear Pavel, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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