Go to website
Review Summary
The brand receives mixed feedback, with many finding the products easy to use and valuable, while others point out frustrations with service delays and some features not working as promised.
Delivery
"Product I needed was easy to find. And the order process was straightforward. I have purchased many of these products over the years. Its a simple…"
Product I needed was easy to find. And the order process was straightforward. I have purchased many of these products over the years. Its a simple to use system. Very happy with the service. Fast delivery well packaged
"Very poor service all round. I'm still waiting for a refund after 2 weeks since th return was delivered back to Netatmo. They are so slow at…"
Very poor service all round. I'm still waiting for a refund after 2 weeks since th return was delivered back to Netatmo. They are so slow at responding to emails and their online chat don't help you at all. Will not be purchasing anything from this company again....be warned!
"Netatmo service was great but their chosen shipping company, DHL, messed up the delivery completely. I had notifications from DHL that the package…"
Netatmo service was great but their chosen shipping company, DHL, messed up the delivery completely. I had notifications from DHL that the package went to Germany & Switzerland before finally making it to the U.K. much later than promised.
-
A. A.
4 Jan 2022
Verified reviewsite was easy enough to deal with and payment was smooth
-
A. A.
4 Jan 2022
Verified reviewOne of the 4 units I bought did not work properly, no attempts to get any support have yielded any results. In the end I had to try several workarounds myself until it worked. A less tech savvy user would be left even more let down.
-
A. A.
31 Dec 2021
Verified reviewVery poor service from this company.
-
A. A.
31 Dec 2021
Verified reviewGreat company to purchase from superior products great service very quick purchase highly recommended
-
A. A.
27 Dec 2021
Verified reviewWebsite is good, but trying to contact anyone afterwards is a nightmare and doesn’t I still confidence in the company when something goes wrong!
-
A. A.
24 Dec 2021
Verified reviewNever received the SD card even after I contacted you again to say it hadn’t arrived.
-
A. A.
24 Dec 2021
Verified reviewvery user friendly and easy to navigate across different parts of the Eshop also, all the required technical details & FAQ are very useful highly reccomended
-
A. A.
24 Dec 2021
Verified reviewMy anemometer failed so made contact with Matthieu and Maxime who halped me try to get the sensor to work. this failed. they arranged for a new anemometer to be delivered. Delivery was by DHL, but problems with export delayed delivery. when the sensor arrived I managed to connect to the big unit no problem. Now wether station is fully operational. thankyou
-
A. A.
24 Dec 2021
Verified reviewThe camera did take a long time to come and I had to ask about an update a few weeks after the order. I was told there where some technical problems which was holding up delivery. I never did get a delivery date it just turned up.
-
A. A.
24 Dec 2021
Verified reviewAt first I love the ideas of having a product endorsed by apple as I am an apple fun. When I got my product I thought it was easy to fix not knowing it was a matter of an expect I needed to contact. Anyway it took me 3 weeks after purchase to get it fixed by an engineer. A week after everything was up an running all my three cameras and the sensors got disconnected. Oh my world it was so temperamental to get it fixed. To cut a long story short I am not satisfied with the product due to the amount of time it takes to even restore it to work is a matter of weeks. My outside camera has stopped working after almost a year of having it and one of my indoor camera is broken and I have to return it. It takes about three weeks for the manufacturer to get back to you. Still I am without security camera. I need the manufacturer to replace the broken one. The most annoying part is that there is no telephone number to call to even communicate. Everything you need from them is through email and it takes weeks before they get back to you. I am very disappointed.
-
A. A.
23 Dec 2021
Verified reviewUpdates have corrupted 3 SD cards and I have been promised replacements that never arrive. Avoid!!!
-
A. A.
9 Dec 2021
Verified reviewExcellent
-
A. A.
9 Dec 2021
Verified reviewSupport was very quick to respond and helpful. The shipment was much faster than I was expecting. I can't ask for a better experience
-
A. A.
9 Dec 2021
Verified reviewI had some good support at the start. However, it has become less good as time has gone on.
Reviews displayed in chronological order
Contact
Go to website
Certification
