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Review Summary
The brand receives mixed feedback, with many finding the products easy to use and valuable, while others point out frustrations with service delays and some features not working as promised.
Delivery
"Product I needed was easy to find. And the order process was straightforward. I have purchased many of these products over the years. Its a simple…"
Product I needed was easy to find. And the order process was straightforward. I have purchased many of these products over the years. Its a simple to use system. Very happy with the service. Fast delivery well packaged
"Very poor service all round. I'm still waiting for a refund after 2 weeks since th return was delivered back to Netatmo. They are so slow at…"
Very poor service all round. I'm still waiting for a refund after 2 weeks since th return was delivered back to Netatmo. They are so slow at responding to emails and their online chat don't help you at all. Will not be purchasing anything from this company again....be warned!
"Netatmo service was great but their chosen shipping company, DHL, messed up the delivery completely. I had notifications from DHL that the package…"
Netatmo service was great but their chosen shipping company, DHL, messed up the delivery completely. I had notifications from DHL that the package went to Germany & Switzerland before finally making it to the U.K. much later than promised.
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A. A.
26 Apr 2022
Verified reviewItem has not turned up and tracking provides no details.
Reply from Shop.netatmo.com
Dear Martin, Thank you for your review. This is not the experience we want you to have, rest assured that this is an exceptional situation. We have reached out to you directly to solve this issue. We remain at your disposal for any questions on helpcenter.netatmo.com. Have a nice day The Netatmo team
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A. A.
18 Apr 2022
Verified reviewThey are very fast to take your money and ship your order. You better hope that nothing goes wrong as their customer support is much slower - feels like they are not employing enough people and its all performed by web forms - really frustrating!
Reply from Shop.netatmo.com
Hello Sam, Thank you for your review, This is not the experience we want you to have, rest assured we are taking measures to offer you a faster service. Our support team will contact you shortly to help you resolve this situation. Best regards, The Netatmo team
Reply from A. A.
Hi, The replacements have not arrived. I’ve just tracked the two DHL shipments and they are listed as having been returned to Netatmo. Could you take a look and confirm what is happening? The shipment numbers sent to me by DHL are: 8022335064 8022335086 Many thanks
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A. A.
18 Apr 2022
Verified reviewTook a few days for customer services to respond to a query.
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A. A.
15 Apr 2022
Verified reviewTerrible customer service… Item arrived without bracket or strap to hang it… Raised to Customer Service but they were not interested. I would avoid this company.
Reply from Shop.netatmo.com
Hello Paul, Thank you for your review, Our priority is to offer you the best possible user experience, we appreciate your feedback and take it into account. The support is not included because this is a replacement product, we have received your email, we will send you a new one as requested. Have a nice day, The Netatmo team
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A. A.
15 Apr 2022
Verified reviewGreat service with regular updates
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A. A.
8 Apr 2022
Verified reviewThe batteries that netatmo provided started leaking in my valve. They were going to send me a new one, but I never received it nor are they responding to my messages.
Reply from Shop.netatmo.com
Dear Jocelyn, Thank you for your review. This is not the experience we wish you, this was an exceptional situation we appreciate your feedback on what happened. We have reached out to you directly to solve this issue. We remain at your disposal for any questions on helpcenter.netatmo.com. Have a nice day Netatmo customer service
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A. A.
8 Apr 2022
Verified reviewIt has taken me months to get a replacement for a faulty anemometer which was still under warranty. I even contacted the head office in France. The customer service is worthless as is the warranty if you have to go through endless hoops top get a response. I would not recommend Netatmo customer service, you take a chance with them.
Reply from Shop.netatmo.com
Hello, Thank you for your review, This is not the experience we want you to have, rest assured we are taking measures to offer you a faster service. We have found your support request and we see the situation is now resolved. We remain at your disposal for any questions on helpcenter.netatmo.com Have a nice day, The Netatmo team
Reply from A. A.
easy answer after the event. have a nice day after months of not having a nice day
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A. A.
8 Apr 2022
Verified reviewMy order arrived in good time
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A. A.
8 Apr 2022
Verified reviewThe email sent to help me was helpful. However due to our own stupidity we couldn't solve the issue so I ordered a new unit. Then a neighbour solved the problem so didn't need the new unit. Was sent a return label and issued with a refund within 2 weeks. Very impressed
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A. A.
8 Apr 2022
Verified reviewHad to order a replacement outdoor module as existing one faulty and out of warranty. Customer service contact was ok and new module despatched promptly.
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A. A.
7 Apr 2022
Verified reviewI received a rain guage direct from NETATMO with corroded batteries. After unnecessary delays, a replacement was shipped that never made it past their own French customs. Quite why has never been explained. With two failures to provide the product, I requested a refund instead. Two weeks later I am still waiting for the refund. Netatmo has failed to provide a service at every possible point and I am still owed money by this company. Unacceptable on every count
Reply from Shop.netatmo.com
Dear Nigel, Thank you for your review. This is not the experience we wish you, this was an exceptional situation we appreciate your feedback on what happened. The refund of your order has been processed. We remain at your disposal for any questions. Have a nice day, Netatmo customer service
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A. A.
7 Apr 2022
Verified reviewOnly disappointment was needing to replace supplied batteries within 2 weeks
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A. A.
24 Mar 2022
Verified reviewgreat
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A. A.
24 Mar 2022
Verified reviewCustomer support very slow
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A. A.
24 Mar 2022
Verified reviewFaulty product on receipt. Corroded batteries that had also fused to the contacts. Needless delays in getting a replacement followed. Three weeks later I was sent a replacement, which never arrived. Apparently it didn’t pass customs and never left France. It was returned to Netatmo, who didn’t inform me what had happened. I’ve requested a full refund. Nice products, but beware of the poor service should items go wrong. I would suggest any customer outside of France not to order from them directly. Go through Amazon or a local stockist instead.
Reply from Shop.netatmo.com
Hello Nigel, Thank you for your review, This is not the experience we wish you, there was an exceptional situation with the DHL delivery and we appreciate your feedback on what happened. Rest assured we will be taking measures to make sure this situation does not happen again. Your refund will be effective within 8 business days. We remain at your disposal for any questions, Best regards, The Netatmo team
Reply from A. A.
I seem to be the subject of two ‘exceptional’ situations. A faulty product and failed delivery of a replacement. As for the customs rejection, I wasn’t informed of this at any stage. I left it a week and then contacted you to confirm it had been returned to your depot. No offence to anyone personally, but, as I say, the whole thing has been a shambles from start to finish. A refund means I have my money back (although, again, there is absolutely no justifiable reason for its delay. It should be instant). But beyond that, nothing more offered by NETATMO for the inconvenience. Certainly nothing to convince me to update my initial review. Regards. Nigel
Reply from A. A.
I seem to be the subject of two ‘exceptional’ situations. A faulty product and failed delivery of a replacement. As for the customs rejection, I wasn’t informed of this at any stage. I left it a week and then contacted you to confirm it had been returned to your depot. No offence to anyone personally, but, as I say, the whole thing has been a shambles from start to finish. A refund means I have my money back (although, again, there is absolutely no justifiable reason for its delay. It should be instant). But beyond that, nothing more offered by NETATMO for the inconvenience. Certainly nothing to convince me to update my initial review. Regards. Nigel
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A. A.
23 Mar 2022
Verified reviewterribly slow and they did not read my note as i tried everything they suggested. finally sent out a replacement camera - which does not work!!!
Reply from Shop.netatmo.com
Hello Joseph, Thank you for your review, This is not the experience we want you to have, rest assured we are taking measures to offer you a faster service. We have found your support request and we see your SD card is being replaced. Best regards The Netatmo team
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A. A.
15 Mar 2022
Verified reviewVery dissatisfied I still have not received my new thermostat. Three times it has been sent only to be returned to sender by the shipping port as incomplete or incorrect documentation. Every email I said has taken weeks to get a reply have no UK or French phone contact number to talk to a person to get quicker response. Not at all happy
Reply from Shop.netatmo.com
Dear Lorraine, Thank you for your review. This is not the experience we want you to have, rest assured that this is an exceptional situation. I notice that our customer service has already solved this situation and sent you a replacement order in the meantime. We remain at your disposal for any questions on helpcenter.netatmo.com. Have a nice day, Netatmo customer service
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A. A.
15 Mar 2022
Verified review:).
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A. A.
10 Mar 2022
Verified reviewFollowing order, everything seemed to be going to plan and received a delivery date and tracking link. From then on everything went wrong, courier DHL instead of delivering returned to sender for no reason. Suggest you need to get a reliable courier for your business!
Reply from Shop.netatmo.com
Dear Stephen, Thank you for your review. This is not the experience we want you to have, rest assured that this is an exceptional situation. We have reached out to you directly to solve this issue. We remain at your disposal for any questions on helpcenter.netatmo.com Have a lovely day Netatmo customer service
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A. A.
10 Mar 2022
Verified reviewThis hasn’t arrived still……
Reply from Shop.netatmo.com
Dear Natasha, Thank you for your review. This is not the experience we want you to have, rest assured that this is an exceptional situation. We have reached out to you directly to solve this issue. We remain at your disposal for any questions on helpcenter.netatmo.com Have a lovely day Netatmo customer service
Reviews displayed in chronological order
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