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Review Summary
The brand receives mixed feedback, with many finding the products easy to use and valuable, while others point out frustrations with service delays and some features not working as promised.
Delivery
"Product I needed was easy to find. And the order process was straightforward. I have purchased many of these products over the years. Its a simple…"
Product I needed was easy to find. And the order process was straightforward. I have purchased many of these products over the years. Its a simple to use system. Very happy with the service. Fast delivery well packaged
"Very poor service all round. I'm still waiting for a refund after 2 weeks since th return was delivered back to Netatmo. They are so slow at…"
Very poor service all round. I'm still waiting for a refund after 2 weeks since th return was delivered back to Netatmo. They are so slow at responding to emails and their online chat don't help you at all. Will not be purchasing anything from this company again....be warned!
"Netatmo service was great but their chosen shipping company, DHL, messed up the delivery completely. I had notifications from DHL that the package…"
Netatmo service was great but their chosen shipping company, DHL, messed up the delivery completely. I had notifications from DHL that the package went to Germany & Switzerland before finally making it to the U.K. much later than promised.
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J. E.
30 Jan 2025
Verified reviewAdvertised in UK but no instructions and not UK compatible (French company). Complained but they are taking forever to respond to each email
Reply from Shop.netatmo.com
Dear customer, Thank you for your review, This is not the experience we want you to have, the delay of response from our support team may be longer than usual as we are facing an unprecedented level of enquiries about our products. We have received and responded to your support request. If you have any questions, please do not hesitate to contact us at helpcenter.netatmo.com/hc. We wish you a good day. The Netatmo team
Reply from J. E.
Yes, did eventually get a response - but offering to send the missing plug, 6 weeks after I bought it wasn't much help. Item works fine but much more expensive to fit as lack of instruction booklet meant could not do it ourselves.
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R. F.
25 Jan 2025
Verified reviewNew Thermostat not working - wrong version sent - No customer service! On 17 December 2024, I bought a Netatmo Thermostat & relay kit for £120 directly from Netatmo (France) taking advantage of their winter sale promotion - a big mistake! Unfortunately I was sent a French version with a two pin Europlug instead of the three pin version for UK market (this is not an isolated case). I contacted Netatmo customer support via the email address provided explaining the problem in both English and French, but just received a standard automated reply. There is NO Customer Support phone number, No human being to discuss the concern, No resolution in sight. I also used Netatmo's "Help Centre" contact form several day ago and still awaiting a reply. It's been over 3 weeks since I purchased the faulty product. Is there anybody at Netatmo listening and willing to help? Date of experience: 17 December 2024
Reply from Shop.netatmo.com
Dear Richard, Thank you for your comment. This is not the experience we would like you to have. We have received and responded to your support request. If you have any questions, please do not hesitate to contact us at helpcenter.netatmo.com/hc. We wish you a good day. The Netatmo team
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A. S.
25 Jan 2025
Verified reviewThe product appears to be appealing at first. After less than 4-5 years use problems develop. Technical service is quite overloaded and delayed responses of more than 3-4 days is normal. But most critically with considered opinion there appears to be a fundamental design flaw in the mechanical systems compounded by inadequate support for recent remotely updated system software. There is no way to speak directly with any customer support - free or paid - and the company adopts a "take it or leave it" approach. Would not recommend this product at all as due to no apparent or identifiable fault they have declared the unit "not repairable" after just 4 years. The company drastically needs to understand what customer satisfaction means and take steps to achieve this.
Reply from Shop.netatmo.com
Dear Abu, Thank you for your comment. This is not the experience we would like you to have. We have received and responded to your support request. If you have any questions, please do not hesitate to contact us at helpcenter.netatmo.com/hc. We wish you a good day. The Netatmo team
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S. F.
8 Jan 2025
Verified reviewExcellent on-line ordering service to complement their very high quality products. I have used Netatmo products for at least 7 years now (cameras, weather station and sensors) and they have never let me down. They just work - and keep working. The supporting apps and web services are excellent too. All in all a very compelling offering of hardware and software.
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A. R.
7 Jan 2025
Verified reviewThe product would not connect with the app which is an important feature for me that I use regularly for heating my home for my return. Emailed help center for help but there was no response. Then requested to send a review. This review has been rejected. Now I’m left with the expensive thermostat. Very frustrated and very poor customer service. Please advise how to return without costing me any more money.
Reply from Shop.netatmo.com
Dear Anthea, Thank you for your review. You can contact our customer service via our HelpCenter here: helpcenter.netatmo.com/hc You will find articles that explain product features and others that will guide you step by step to install the product but also, instructions to return products. To send a message, select the article closest to your request then click on 'send us a message' at the bottom of the article. Have a nice day, The Netatmo team
Reply from A. R.
Not quite the full answer to my problem in fact almost word for word as the last response! I’ll check out the returns and shall be sending it back for a full refund
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D. F.
7 Jan 2025
Verified reviewChanged over to Netatmo for my heating controls many years ago. Excellent products and service
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W. B.
7 Jan 2025
Verified reviewI’ve used their products for years and had this particular one at a previous property. It works great and the shopping / shipping experience was equally as good
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M. P.
31 Dec 2024
Verified reviewNew battery cap resolved STRV calibration issues.
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N. B.
31 Dec 2024
Verified reviewFailed to reply to my messages even 2 weeks before the Christmas holidays. Well over priced doorbell and camera that only works on 2ghz and not 5ghz. This means it connect then lose connection periodically.
Reply from Shop.netatmo.com
Dear Noel, Thank you for your review. You can contact our customer service via our HelpCenter here: helpcenter.netatmo.com/hc You will find articles that explain product features and others that will guide you step by step to install the product but also, instructions to return products. To send a message, select the article closest to your request then click on 'send us a message' at the bottom of the article. Have a nice day, The Netatmo team
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G. F.
31 Dec 2024
Verified reviewI’m very pleased with this thermostat. It looks stylish and I like the fact you can always read what the settings are without pressing a button. The installation was easy - just swapping an old thermostat and reconnecting the two wires, then everything else gets set up automatically via your wifi. My only criticism is that I miss being able to turn the heating on and off with a single button press. I guess I could set a schedule that is on all the time and then just set “away” on and off but there should be a ‘manual’ mode for people like me who have a very variable schedule and just want to turn it on and off in a very simple way
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J. B.
28 Dec 2024
Verified reviewGreat design outdoor camera very robust with easy setup and configuration. Easy mains wiring .
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J. H.
28 Dec 2024
Verified reviewI wrote to netatmo with an issue and have had no response
Reply from Shop.netatmo.com
Hello, Thank you for your comment. This is not the experience we would like you to have. We have received and responded to your support request. Please come back to our support team. If you have any questions, please do not hesitate to contact us at helpcenter.netatmo.com/hc. We wish you a good day. The Netatmo team
Reply from J. H.
Thank you. I have submitted my support request again, and look forward to receiving a response this time
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R. T.
28 Dec 2024
Verified reviewReplacement Thermostat delivered on time. I was able to install and easily connect to relay on boiler. But still struggling with installing the Netatmo app from my IPhone. I have tried all suggestions from the Netatmo Help pages and awaiting a response to my enquiry with Netatmo
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P. B.
28 Dec 2024
Verified reviewOrdering was simple and fast but delivery was slow due to customs etc. The items are Xmas presents.
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B. A.
28 Dec 2024
Verified reviewAll good. And a good price
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D. W.
28 Dec 2024
Verified reviewNetamo products are excellent, we have multiple products from Lights and doorbells to Smart AC controllers. They integrate easily with Apple HomeKit and are used without a subscription.
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A. W.
28 Dec 2024
Verified reviewNetatmo service was great but their chosen shipping company, DHL, messed up the delivery completely. I had notifications from DHL that the package went to Germany & Switzerland before finally making it to the U.K. much later than promised.
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J. K.
28 Dec 2024
Verified reviewAfter moving house I installed this thermostat in my new property as I had one previously. Installation is very simple with videos available which are very clear and useful. Connected with ease to the WiFi and very pleased with the product.
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L. F.
25 Dec 2024
Verified reviewThird one I have bought in ten years. They just seem to die Not the most reliable device I have ever bought. Shame that netatmo don't sell the innards separately.
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L. W.
25 Dec 2024
Verified reviewI love the products, however my order that should indicate what I've all purchased is still not visible in my account. I've had calls raised for it and now closed but still not visible. This is holding me back to place additional orders for products. I would like to have visibility of everything in my açcount
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