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Review Summary
Rajapack is often described as quick and efficient, with delivery that arrives fast and boxes that are generally seen as good quality. A few customers, however, mention damaged boxes, late deliveries, and packaging that can arrive torn or crushed in transit.
Delivery
"Thank you so much for delivering us on time."
"quick fast delivery"
"Very impressive product and the service was quick and efficient"
Responsiveness
"Quick and reliable"
"Great service, came really fast."
"As always, their sales team deal with orders quickly and efficiently, the service cannot be faulted"
Team expertise
"Great customer service, thank you"
"Very professional"
"Great company. Great service."
Friendliness & courtesy
"Friendly on the phone, delivers on time."
"Very helpful team"
"The sales person was very helpful"
Digital experience
"Placing the order was really seamless and the website is easy to use."
"Easy to order online. Speedy delivery"
"First time user, website easy to use, they were also on special offer. Items quickly arrived and were well packaged. Overall a great quality product…"
First time user, website easy to use, they were also on special offer. Items quickly arrived and were well packaged. Overall a great quality product at an excellent price.
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Michael R.
4 Aug 2025
Verified reviewN/A
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Anthony S.
3 Aug 2025
Verified reviewGood
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Amanda C.
3 Aug 2025
Verified reviewVery reliable
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Rodney B.
3 Aug 2025
Verified reviewMy order never arrived and in the end I cancelled it. The delivery company failed to deliver on three occasions and in the end I missed the deadline for my customer.
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Kattrina E.
3 Aug 2025
Verified reviewThe bubble wrap was faulty. Beckie sorted this our AND found us an alternative within a day or so.
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Vishal S.
27 Jul 2025
Verified reviewPrompt delivery
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Barbara G.
27 Jul 2025
Verified reviewI had a bit of a mix up with my order, but the customer service team were great and sorted it out quickly and efficiently. Product arrived the next day and was just what I needed
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S. I.
27 Jul 2025
Verified reviewHi, thank you for asking. I emailed at the time that the packaging was damaged, the bubble with little air in it and lots of blanks.
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Julie H.
27 Jul 2025
Verified reviewVery good quality product, price and fast delivery
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Marc H.
27 Jul 2025
Verified reviewSee 2. .. products
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Melanie C.
27 Jul 2025
Verified reviewThe bags were a great size and quality.
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Stella M.
23 Jul 2025
Verified reviewUnfortunately this order was sent in 2 parts as some was not in stock, as we were exporting it incurred almost £100 extra in freight charges than it should have. It would have been much better if the short fall had been refunded and we could then have ordered a larger quantity with the next order.
Reply from RAJAPACK UK
Hello, Thank you for taking the time to share your feedback. I extend my sincere apologies for the oversight in our process. I’m genuinely sorry to hear that the standard procedure was not followed in this instance. Each day, we generate and distribute a report highlighting any orders that were not fully dispatched. This report is then shared with our Sales team to ensure customers are promptly informed and guided on the next steps. It is truly disappointing to learn this did not happen. Please be assured that we have identified this as a process error within our team, and we are actively addressing it as part of our ongoing commitment to improving our service and preventing future occurrences. Once again, I am very sorry for the inconvenience this has caused. Kind regards, Chantel. S Customer Relations Team Manager
Reply from Stella M.
Many thanks for your response, we look forward to continued business in the future. Best regards, Stella Millhouse Gin on the Rock Ltd
Show exchanges Hide exchanges -
David M.
15 Jul 2025
Verified reviewGreat product and super quick service
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Robert T.
15 Jul 2025
Verified reviewHave already shared my views
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Robert G.
15 Jul 2025
Verified reviewThe carrier DX let you down and the order took more than a week in transit, but Raja Customer Service was excellent in following up and rectifying. Thank you.
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Chizoma C.
14 Jul 2025
Verified reviewThiana was great i had some difficulty with sizes for a she gave me so much details and I even got next day delivery just in time for event.
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N. M.
13 Jul 2025
Verified reviewReally happy with the boxes however did not arrive next working day as stated with me ordering before 2pm they arrived two working days otherwise it would of been 5 stars
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Admin T.
13 Jul 2025
Verified reviewWe like the company but these bags are shocking.
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Billy L.
13 Jul 2025
Verified reviewThey are easy to install and do the job well so far
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Des P.
13 Jul 2025
Verified reviewstill waiting for my refund
Reply from RAJAPACK UK
Hello, Thank you for getting in touch. I can see that a member of my team has since been in touch to explain why the amount has been applied to your account and you have received the relevant paperwork to confirm this. If you need any further assistance, please feel free to contact us. Kind regards, Chantel.S Customer Relations Team Manager
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