Reviews for RAJAPACK UK

Thank you for taking the time to share your feedback on the branding of our products with us. I completely understand your concerns, and I truly appreciate you bringing this to our attention. I have passed your comments on to our marketing team so they can review our product images and descriptions and ensure they accurately reflect the items, showing that all our products are branded. Thank you again for your patience and for helping us improve the experience for our customers. Kind regards, Chantel. S Customer Relations Team Manager

Hello, Thank you for your feedback. We're glad to hear you were satisfied with the quality of the items. However, I am sorry to learn that the service you experienced was outside our standard processes and procedures. You should have received notification of the out-of-stock items and an ETA of when replenishment was due. Your experience is important to us, and I appreciate you bringing this to our attention. I will liaise with the relevant teams to ensure they know what has transpired, to avoid a recurrence. Please accept my apologies for any inconvenince caused. Kind regards, Chantel. S Customer Relations Team Manager

Thank you for taking the time to share your comments and for speaking with me over the phone. I hope our communication has clarified that the box checker displays internal dimensions, while the product you purchased, being a non-box item, displays external dimensions. Unfortunately, this difference led to the incorrect item being ordered. I have reviewed our system, but have not been able to locate the previous emails you referenced. I had hoped that the email you replied to before leaving your review would have provided reassurance regarding our processes. However, please be assured that when we asked for the number you called from so that we may locate it, we intended to assist you with the collection and avoid the inconvenience of following the standard returns process. We also wanted to ensure we can improve our service, as we are continually committed to improvement through ongoing training where required. I am sorry that your experience on this occasion did not meet our usual standards. Once your items are received, I trust that the returns process will be handled smoothly. In the meantime, if there is anything further I can do to assist you, please feel free to contact me. Kind regards, Chantel. S Customer Relations Team Manager

Thank you for taking my call just now and for your time. As discussed, the item you purchased is not advertised as Opaque. I have sent you an email with the opaque range that hopefully meets your requirements. I also appreciate your offer to change your review status. You now have my contact details. If there is anything else I may assist with, please feel free to contact me. Kind regards, Chantel. S Customer Relations Team Manager

Hello, Thank you for sharing your experience with us. We're genuinely sorry to hear about the delivery issues you faced, and we understand how frustrating that must have been. While we're glad to hear that our customer service team was able to assist you, we take your concerns seriously. We will review this with our delivery partners to improve the experience for future orders. Your feedback is invaluable to us, and we hope you'll consider giving us another chance. Best regards. Chantel. S Customer Relations Team Manager

Hello, Thank you for sharing your experience. We sincerely apologise for the inconvenience caused by this address error. We appreciate your understanding and are glad that our customer service team was able to assist you. Your feedback is valuable, and the relevant team has been asked to investigate further, as part of our commitment to continuous service improvement. Thank you for your patience. Chantel. S Customer Relations Tema Manager