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Review Summary
Rajapack is often described as quick and efficient, with delivery that arrives fast and boxes that are generally seen as good quality. A few customers, however, mention damaged boxes, late deliveries, and packaging that can arrive torn or crushed in transit.
Delivery
"Thank you so much for delivering us on time."
"quick fast delivery"
"Very impressive product and the service was quick and efficient"
Responsiveness
"Quick and reliable"
"Great service, came really fast."
"As always, their sales team deal with orders quickly and efficiently, the service cannot be faulted"
Team expertise
"Great customer service, thank you"
"Very professional"
"Great company. Great service."
Friendliness & courtesy
"Friendly on the phone, delivers on time."
"Very helpful team"
"The sales person was very helpful"
Digital experience
"Placing the order was really seamless and the website is easy to use."
"Easy to order online. Speedy delivery"
"First time user, website easy to use, they were also on special offer. Items quickly arrived and were well packaged. Overall a great quality product…"
First time user, website easy to use, they were also on special offer. Items quickly arrived and were well packaged. Overall a great quality product at an excellent price.
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Trilby F.
21 Oct 2026
Verified reviewThat I don’t have time for this sorry - u were great and v helpful and things came in time
Reply from RAJAPACK UK
Hi, thank you so much for your review. We are really pleased you had a positive experience with us. It was a pleasure to help, and we would be happy to assist again in future. Many thanks. Chantel Customer Relations Team Manager
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Purchasing X.
20 Oct 2026
Verified reviewThank you so much for delivering us on time.
Reply from RAJAPACK UK
Hello, Thanks so much for your kind review. We are really pleased to hear you had a positive experience. We appreciate your custom and look forward to helping you again. Many thanks. Chantel Customer Relations Team Manager
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Ghashia A.
18 Oct 2026
Verified reviewPlacing the order was really seamless and the website is easy to use.
Reply from RAJAPACK UK
Hi there, Thanks so much for taking the time to leave a review. We’re really pleased to hear you had a positive experience; your feedback means a lot to the team. Kind regards. Chantel Customer Relations Team Manager
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Edward C.
11 Oct 2026
Verified reviewFast order processing and delivery Items often insufficiently packed and arrive knocked, dented or damaged
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Tony L.
10 Oct 2026
Verified reviewGreat service.
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Shelley M.
9 Oct 2026
Verified reviewRaja is great but we find the delivery people aren't very careful. The expensive plastic sheeting on the roll comes with the outer packaging torn as has been dragged on and off vehicles so the folded edge is often damaged over several layers leaving the sheeting with a hole in the centre and wasting a lot of the material. Same with the bubblewrap.
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Richard O.
9 Oct 2026
Verified reviewRaja have the supplies to go with our packing machines. Pricing is inconsistent and seem high. Convenience stops us changing
Reply from RAJAPACK UK
Hello, I'm sorry to hear your experience was not completely positive, and thank you for taking the time to share your thoughts. Your feedback is important to us. I have asked your Account Manager to contact you to discuss this further. Kind regards. Chantel S Customer Relations Team Manager
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Julie T.
9 Oct 2026
Verified reviewquick fast delivery
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Kathrin G.
9 Oct 2026
Verified reviewThe boxes I ordered did not meet my requirements. I requested a return, returned the items in original packaging, unused, with all relevant paperwork and to the correct address. 2 weeks later I have received no acknowledgement, no refund and no reply to my follow up email.
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Andrew F.
30 Sept 2026
Verified reviewVery impressive product and the service was quick and efficient
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Mick C.
29 Sept 2026
Verified reviewi have just unpacked a box that had the plastic strapping in & the reel fell apart, it had obviously been crushed whist in transit, but this in not uncommon with this courier
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Ian R.
29 Sept 2026
Verified reviewExcellent all round.
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Neelam R.
27 Sept 2026
Verified reviewVery quick delivery and good size boxes, good packaging.
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Laura K.
27 Sept 2026
Verified reviewGreat thanks
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Suzanne S.
25 Sept 2026
Verified reviewFast delivery, great boxes but expensive postage
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Suman N.
25 Sept 2026
Verified reviewAmazing quality, quick delivery! Highly recommend
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Kevin V.
25 Sept 2026
Verified reviewSome boxes damaged, reproted same day and no response from the team to resolve
Reply from RAJAPACK UK
Hi Kevin, As discussed, thank you so much for bringing this to our attention. We’ve now been able to identify and rectify the system error that was preventing your emails from reaching our internal platform. Once again, please accept my sincere apologies for the inconvenience this has caused. I’m pleased we’ve been able to get to the bottom of the issue and resolve it for you. Thank you for your patience and understanding. Kind regards, Justine Head of Customer Relations
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Steve H.
23 Sept 2026
Verified reviewGood service
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John D.
23 Sept 2026
Verified reviewGreat quality polythene bags.
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Marcel W.
23 Sept 2026
Verified reviewQuite expensive misleading adverts
Reviews displayed in chronological order
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