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Review Summary
Rajapack is often described as quick and efficient, with delivery that arrives fast and boxes that are generally seen as good quality. A few customers, however, mention damaged boxes, late deliveries, and packaging that can arrive torn or crushed in transit.
Delivery
"Thank you so much for delivering us on time."
"quick fast delivery"
"Very impressive product and the service was quick and efficient"
Responsiveness
"Quick and reliable"
"Great service, came really fast."
"As always, their sales team deal with orders quickly and efficiently, the service cannot be faulted"
Team expertise
"Great customer service, thank you"
"Very professional"
"Great company. Great service."
Friendliness & courtesy
"Friendly on the phone, delivers on time."
"Very helpful team"
"The sales person was very helpful"
Digital experience
"Placing the order was really seamless and the website is easy to use."
"Easy to order online. Speedy delivery"
"First time user, website easy to use, they were also on special offer. Items quickly arrived and were well packaged. Overall a great quality product…"
First time user, website easy to use, they were also on special offer. Items quickly arrived and were well packaged. Overall a great quality product at an excellent price.
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Victoria S.
9 Nov 2025
Verified reviewWonderful company to deal with rally helpful and friendly excellent service won’t go anywhere else
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George M.
9 Nov 2025
Verified reviewGreat service, very fast and efficient
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Martin T.
9 Nov 2025
Verified reviewGreat service
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Mark I.
1 Nov 2025
Verified reviewExcellent
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Serena P.
1 Nov 2025
Verified reviewGreat product super fast delivery
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Sam M.
1 Nov 2025
Verified reviewlovely one stop shop for all packaging materials.
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Victoria H.
1 Nov 2025
Verified reviewThe order was easy to place online, goods came promptly and were of good qualiry as expected.
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Agnes A.
1 Nov 2025
Verified reviewThe delivery came one day when I was in and didn't ring. Left a card I found on the street.... Came back the day after. I left a note on my door, so I did get the parcel: the box was damaged. Hopefully the paper bags inside were ok
Reply from RAJAPACK UK
Hello, Thank you for sharing your experience with us. We understand how frustrating it can be when deliveries don't go as planned, and we sincerely apologise for the inconvenience. If the box's contents are damaged, please contact our Customer Services team, who will be happy to assist you further. Best wishes. Chantel.S Customer Relations Team Manager
Reply from Agnes A.
Thanks for your message. The box's corners were damaged, but the paper bags inside were ok.
Show exchanges Hide exchanges -
Claire H.
1 Nov 2025
Verified reviewclear communication. arrived on time in excellent condidtion.
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Aaron G.
1 Nov 2025
Verified reviewExcellent quality and even better customer service. What an amazing company. Ill be back .
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Ilyas K.
1 Nov 2025
Verified reviewThe packaging was very bad and they still haven't sent my invoice, send me my invoice immediately!
Reply from RAJAPACK UK
Hello, Thank you for your feedback. I am truly sorry to hear that your experience didn't meet your expectations. I am unable locate any contact from you to our Customer Services Team regarding the packaging and the invoice. However, I can see that your email address is set up to receive invoices automatically from our System. Kindly check your junk email, and in the meantime, I will request our Customer Services Team to contact you to see how they may assist you in resolving this as quickly as possible. Kind regards. Chantel.S Customer Relations Team Manager
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Vince S.
1 Nov 2025
Verified reviewWe hve dealing with you for many years we moved away and recently came back. Have a price file but now told they are order x Order
Reply from RAJAPACK UK
Hello, Thank you for sharing your feedback with us. Your loyalty means a great deal to us, and we’d appreciate the opportunity to discuss this further. I can see that your price file, along with the contract end date, has been shared with you. The terms and conditions to benefit from this supportive pricing remain the same as it has been throughout the years you have traded with us. I have shared additional information with you that I hope will provide some clarity on this matter. Please feel free to reach out if you would like to discuss this further. Best regards, Chantel. S Customer Relations Team Manager
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Emma jane C.
1 Nov 2025
Verified reviewAlways so helpful over the phone and always deliver the next day, couldn’t ask for anything more.
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Terri M.
23 Oct 2025
Verified reviewthe package arrived in a sorry state. luckily the contents inside were undamaged
Reply from RAJAPACK UK
Hello, Thank you for taking the time to share your experience. I’m sorry to hear that your package arrived in a less than ideal condition, though I’m glad the packaging protected the contents. It appears your order spent longer than expected in the delivery network, which may have led to additional handling; however, we expect all consignments to be treated with due care. Your feedback is greatly appreciated and will be shared with our delivery partners as part of our ongoing efforts to improve service quality. Best regards. Chantel.S Customer Relations Team Manager
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Julie B.
23 Oct 2025
Verified reviewQUICK AND EFFICIENT SERVICE
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Seamus O.
23 Oct 2025
Verified reviewExcellent service- super fast delivery
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J. D.
23 Oct 2025
Verified review1st class service
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Vicky M.
23 Oct 2025
Verified reviewGREAT SERVICE
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Emma G.
23 Oct 2025
Verified reviewfast delivery - packed well. thank you
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Norma P.
23 Oct 2025
Verified reviewGreat service and prompt delivery
Reviews displayed in chronological order
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