Go to website
Review Summary
Rajapack is often described as quick and efficient, with delivery that arrives fast and boxes that are generally seen as good quality. A few customers, however, mention damaged boxes, late deliveries, and packaging that can arrive torn or crushed in transit.
Delivery
"Thank you so much for delivering us on time."
"quick fast delivery"
"Very impressive product and the service was quick and efficient"
Responsiveness
"Quick and reliable"
"Great service, came really fast."
"As always, their sales team deal with orders quickly and efficiently, the service cannot be faulted"
Team expertise
"Great customer service, thank you"
"Very professional"
"Great company. Great service."
Friendliness & courtesy
"Friendly on the phone, delivers on time."
"Very helpful team"
"The sales person was very helpful"
Digital experience
"Placing the order was really seamless and the website is easy to use."
"Easy to order online. Speedy delivery"
"First time user, website easy to use, they were also on special offer. Items quickly arrived and were well packaged. Overall a great quality product…"
First time user, website easy to use, they were also on special offer. Items quickly arrived and were well packaged. Overall a great quality product at an excellent price.
-
Andrew C.
4 Mar 2026
Verified reviewEfficient as always. Also price competitive. Well done!
-
Julian W.
4 Mar 2026
Verified reviewVery prompt delivery
-
David E.
4 Mar 2026
Verified reviewGood product line, but on some items there is a long lead time.
-
Bella P.
4 Mar 2026
Verified reviewThe company seems to have changed from being so helpful and fast to just making mistakes and I am not feeling like ordering from them. It's such a competitive market and I feel they need to up their game again to stop me from going elsewhere. The past few years they have been amazing and friendly and helpful but something has happened and I have lost confidence in them.
-
Vishalkumar P.
1 Mar 2026
Verified reviewwrong information. unhelpful at all. i had issue on their very forst order. i asked customer care help to return parcel. they like to charge 35 £ fees to send back which they sent me with 62£ bill includes 9.89postage charge initially. very bad service i explained custemer care person but not good service from them.
Reply from RAJAPACK UK
Hello, Thank you for your message. I’m sorry you did not have the opportunity to review my earlier response to this matter. In that correspondence, I outlined our pricing structure. I highlighted the prompts in our advertising materials, intended to provide clarity as we understand that interpretations and expectations can differ from person to person. I also explained that, regrettably, our returns policy does not include free returns, and collections are not a standard service offered by our delivery partners. However, I can see that a quotation was obtained from them to support you, should you wish to arrange a collection. In addition, alternative return options were provided so you can return the items you no longer require in a way that best suits you. Please be assured that my team is committed to supporting our customers and always strives to be as helpful as possible. That said, there are occasions where we must operate within certain policy guidelines to ensure we can provide fair and consistent support to all customers. I’m pleased to note that your case has now been closed as resolved. However, if there is anything further I can assist you with, please do not hesitate to get in touch. Kind regards, Chantel.S Customer Relations Team Manager
-
Sharon M.
1 Mar 2026
Verified reviewPrice was good value for money. The service from the company was great. The shipping company (DX) could be better ! We have had issues with them before
-
Beverly P.
1 Mar 2026
Verified reviewExcellent service very helpful and very quick
-
Susan M.
1 Mar 2026
Verified reviewGood quality products, fair price. Delivery very quick and packaged well
-
Jenny M.
1 Mar 2026
Verified reviewAs always, quick and efficient sales people
-
Katrin M.
24 Feb 2026
Verified reviewGreat service and super fast!
-
E. L.
24 Feb 2026
Verified reviewN/A
-
Matthew H.
24 Feb 2026
Verified reviewOk. The tissue paper that I ordered came I a big box that didn’t really fit. Because of this the paper was bent and crushed. Previously the paper came in a flat box.
-
Geeta sood S.
24 Feb 2026
Verified reviewI have asked multiple times to return but got no reply that will be useful. At the end I was not able to returned and boxes are so bad quality that I had to put them in the bin
Reply from RAJAPACK UK
Hello, Thank you for taking the time to share your feedback. I am sorry to hear that you found the correspondence with our team difficult, and I appreciate you bringing your concerns to our attention. To assist you as effectively as possible, we need to confirm exactly which items are being returned so we can ensure the correct process is followed. In addition, we take feedback regarding the quality of our products very seriously. However, to make the process as convenient as possible for our customers, we often request photos or short videos of the issue rather than asking them to return the items to our Quality Management Team for inspection. This allows us to review the concern more quickly and work towards a suitable resolution. Before submitting your review, I attempted to contact you to discuss this matter and left a voicemail when I was unable to reach you. I also followed up with an email, but unfortunately did not receive a response. I would have genuinely welcomed the opportunity to resolve this for you sooner. I am sorry we have not yet been able to resolve this matter for you. If there is anything else I may assist you with, please feel free to contact me. Kind regards, Chantel S. Customer Relations Team Manager
-
Steve R.
24 Feb 2026
Verified reviewgreat account managers
-
Patricia M.
24 Feb 2026
Verified reviewCustomer service is good, swift delivery. Lacks quality control of products. In every order I encounter faulty goods.
-
Stephen D.
24 Feb 2026
Verified review...
-
Jamie M.
24 Feb 2026
Verified reviewThere was some issues with my delivery, it took a while to get sorted and was delivered late but usually everything runs smoothly. Sonia Zubair was excellent throughout the whole transaction, polite, informative and willing to sort the situation out as best she could. Staff like Sonia are a credit to the company and should be appreciated and rewarded (Christmas bonuses, extra days off?) accordingly.
-
Jean O.
24 Feb 2026
Verified reviewDelivery was good. The quality of the boxes is significantly lower than previously ordered.
-
Margaret C.
18 Feb 2026
Verified reviewMy palet arrived broken, I had to return it. The agent was very helpful and organised a return of my palet.?. I still did not receive a confirmation of my refund
-
John A.
18 Feb 2026
Verified reviewPoor Customer service
Reviews displayed in chronological order
Contact
Go to website
Certification
