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Review Summary
PalaisdesThes stands out for tea quality, with customers describing aromatic, fine, and delicious teas that feel carefully selected. Buying online is also reported as simple, with fast delivery and neatly packed orders making the experience smooth from start to finish.
Delivery
"The website is a bit slow to load. The delivery was as expected. The teas are divine!"
"Palais des Thes customer service is amazing, tracked the delivery, proactively resolved the issues with the delivery company."
"High quality trás, great experience with online buys. Very speedy delivery."
Digital experience
"Delicious tea easy website"
"The best teas and a very easy to navigate website. Prompt delivery times mean an overall great experience"
"Delivery was fast and it was so easy to buy online."
Responsiveness
"Very good, a perfect, meticulous and attentive service. I would recommend it!"
"Fantastic service, very patient and friendly."
"Very good, a perfect, meticulous and attentive service. I would recommend it!"
Team expertise
"Zeer goede service."
"The site, the company is amazing, so many different types of real tea. The delivery guy was nice and decent, no complaits there."
"Excellent quality teas and great customer service."
Choice
"Fantastic quality and variety of products and an exquisite customer service."
"Very good explanations and descriptions for all items, easy to browse and choose your favourites"
"super easy, user friendly shopping with! And great idea for the option to choose sample of other tea."
Friendliness & courtesy
"very good service always helpful & great teas"
"Fast and friendly service."
"An amazing store and and amazing service."
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A. A.
11 Dec 2021
Verified reviewThe website was easy to use and I found everything I was looking for.
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A. A.
11 Dec 2021
Verified reviewI already sent an email to the consumer care service. please refer to it. In short: advent calendar is really poor quality, all is falling apart on day 2 already. very disappointing. I do not trust the quality of the brand anymore if you cannot sort the quality of the packaging. it is the total consumer experience that is critical, not just the taste of the tea. You should know that and invest in pack.
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A. A.
3 Dec 2021
Verified reviewSome of the caddies were a bit damaged.
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A. A.
3 Dec 2021
Verified reviewParcel arrived in time, all in all- satisfied with this delivery.
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A. A.
3 Dec 2021
Verified reviewThere were a few issues with delivery this time, which turned the experience a little bit less pleasant, but overall I just love Palais des Thés and intend to continue purchasing my favourite tea with them!
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A. A.
3 Dec 2021
Verified reviewVery fast delivery, properly packed!
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A. A.
2 Dec 2021
Verified reviewDelivery on time but one item- advent calendar was little damaged
Reply from Palaisdesthes.com
Dear customer, thank you for taking the time to write a review of your experience. We are very sorry that your advent calendar arrived damaged. Our teams pack the parcels with care but it can happen that they are damaged during transport. Please send us an email (service-client@palaisdesthes.com) describing the situation, photos will be requested during the first exchange. Have a nice day, your Customer Service.
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A. A.
2 Dec 2021
Verified reviewVery good service and fast delivery. Amazing range of teas and accessories. I purchase teas and accessories regularly and very happy. Highly recommend it 👌
Reply from Palaisdesthes.com
Dear customer, we are delighted to read that your experience at Palais des Thés was a pleasant one. Our team is at your disposal and we hope to see you soon on our website!
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A. A.
2 Dec 2021
Verified reviewExcellent!
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A. A.
2 Dec 2021
Verified reviewThey dropped my order of at a random house in my street.
Reply from Palaisdesthes.com
Dear customer, thank you for your feedback. We are sincerely sorry to read that your package was not delivered to the right address and we hope that this will not affect your interest in Palais des Thés. Please do not hesitate to contact us on 01.43.56.90.90 for any questions concerning the delivery of your order. We stay at your disposal, your Customer Service.
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A. A.
2 Dec 2021
Verified reviewBest tea thank you!
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A. A.
29 Nov 2021
Verified reviewMerci
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A. A.
28 Nov 2021
Verified reviewExcellent
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A. A.
27 Nov 2021
Verified reviewSimple order, fast and precise delivery in 6 days
Reply from Palaisdesthes.com
Dear customer, thank you for taking the time to leave us a review. We are doing our best to ensure that you can enjoy your teas as quickly as possible. We remain at your entire disposal, your Customer Service.
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A. A.
26 Nov 2021
Verified reviewgreat service
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A. A.
26 Nov 2021
Verified reviewVery good website; fast delivery, earlier than expected
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A. A.
26 Nov 2021
Verified reviewPerfection as ever
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A. A.
25 Nov 2021
Verified reviewHave been ordering for years! Look forward to the advent calendar!
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A. A.
25 Nov 2021
Verified reviewVery fast delivery
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A. A.
25 Nov 2021
Verified reviewyou resolved the complaint very nicely
Reply from Palaisdesthes.com
Dear customer, thank you for taking the time to leave us your opinion. Your satisfaction being our priority, our team is putting their expertise at your service to help you from Monday to Saturday from 9am to 6pm. We wish you a nice day.
Reviews displayed in chronological order
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