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Review Summary
PalaisdesThes stands out for tea quality, with customers describing aromatic, fine, and delicious teas that feel carefully selected. Buying online is also reported as simple, with fast delivery and neatly packed orders making the experience smooth from start to finish.
Delivery
"The website is a bit slow to load. The delivery was as expected. The teas are divine!"
"Palais des Thes customer service is amazing, tracked the delivery, proactively resolved the issues with the delivery company."
"High quality trás, great experience with online buys. Very speedy delivery."
Digital experience
"Delicious tea easy website"
"The best teas and a very easy to navigate website. Prompt delivery times mean an overall great experience"
"Delivery was fast and it was so easy to buy online."
Responsiveness
"Very good, a perfect, meticulous and attentive service. I would recommend it!"
"Fantastic service, very patient and friendly."
"Very good, a perfect, meticulous and attentive service. I would recommend it!"
Team expertise
"Zeer goede service."
"The site, the company is amazing, so many different types of real tea. The delivery guy was nice and decent, no complaits there."
"Excellent quality teas and great customer service."
Choice
"Fantastic quality and variety of products and an exquisite customer service."
"Very good explanations and descriptions for all items, easy to browse and choose your favourites"
"super easy, user friendly shopping with! And great idea for the option to choose sample of other tea."
Friendliness & courtesy
"very good service always helpful & great teas"
"Fast and friendly service."
"An amazing store and and amazing service."
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A. A.
25 Nov 2021
Verified reviewRapid and reliable, no extra costs
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A. A.
24 Nov 2021
Verified reviewGreat products!! Highly recommend.
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A. A.
24 Nov 2021
Verified reviewI found the site updated with some new options, nevertheless I found it a bit difficult to find blends selections I made in my previous orders. Is there any possibility as I surf with my personal account to see my previous selections? Thanks a lot!
Reply from Palaisdesthes.com
Dear customer, you can find your past orders in your custumer account, and even reorder it. All items wil be back in your cart. Our team is at your disposal and we hope to see you soon on our website!
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A. A.
24 Nov 2021
Verified reviewIm very happy with my purchase. Customer service was polite and very quick!
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A. A.
24 Nov 2021
Verified reviewThe website made it easy to select products, and the products arrived quickly.
Reply from Palaisdesthes.com
Dear customer, we are delighted to read that your experience at Palais des Thés was a pleasant one. Our team is at your disposal and we hope to see you soon on our website!
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A. A.
24 Nov 2021
Verified reviewAll perfect, thanks.
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A. A.
23 Nov 2021
Verified reviewTops for quality, tops for service.
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A. A.
23 Nov 2021
Verified reviewThe best teas I’ve ever tried
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A. A.
22 Nov 2021
Verified reviewI am a long term loyal customer, although I cannot buy PdT products in my home country (fell in love during my pre-pandemic visits to France). Online shopping is a good experience, and this time delivery by courrier service instead of regular mail was the final missing experience - now I can rate the highest score.
Reply from Palaisdesthes.com
Dear customer, thank you for leaving us this review. We are delighted that you have been satisfied with your shopping experience. We remain at your disposal, your Customer Service.
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A. A.
22 Nov 2021
Verified reviewIt never arrived and it was meant to be a birthday gift.
Reply from Palaisdesthes.com
Dear customer, thank you for your review. We are sorry about the delay of your delivery, in fact some informations were missing in the address. We hope you will receive the second parcel shortly and enjoy your teas. We remain at your entire disposal and wish you pleasant tastings. Your Customer Service.
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A. A.
22 Nov 2021
Verified reviewThe website is wonderful snd the delivery was very quick. I’m very satisfied pf the products I bought.
Reply from Palaisdesthes.com
Dear customer, we thank you for taking the time to respond to us. We are happy that your experience on our website was satisfactory. We wish you great tasting of your teas. Your Customer Service.
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A. A.
22 Nov 2021
Verified reviewThe selection of Teas is always great. I would like the shipping to be a little cheaper
Reply from Palaisdesthes.com
Dear customer, thank you for taking the time to complete this review. Your satisfaction is our priority and we will make sure to forward your suggestions to the appropriate department. We remain at your disposal. Your Customer Service
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A. A.
22 Nov 2021
Verified reviewThe package was broken into which was really unfortunate. However, having emailed the team, they contacted me on the same day and re-sent the missing teas within 2 days. I think this is an excellent service! Thank you
Reply from Palaisdesthes.com
Dear customer, thank you for taking the time to leave us your opinion. Your satisfaction being our priority, our team is putting their expertise at your service to help you from Monday to Saturday from 9am to 6pm. We wish you a nice day.
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A. A.
22 Nov 2021
Verified reviewBeautifully packed. Quick dispatch. Very happy customer
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A. A.
22 Nov 2021
Verified reviewExcellent!!!
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A. A.
15 Nov 2021
Verified reviewGood
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A. A.
15 Nov 2021
Verified reviewworking perfectly as always, ordering and delivery without any problems.
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A. A.
14 Nov 2021
Verified reviewI can only say the site is well designed and easy to use and choose.
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A. A.
13 Nov 2021
Verified reviewBrowsing the website was good, the customer service (advising me of customs issues in Australia) was outstanding. Even though I had to change my order slightly, I received my package 13 days after my initial purchase. Many thanks!
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A. A.
13 Nov 2021
Verified reviewI've been drinking teas from this brand for years and I've never been disappointed. I've order from multiple European locations and I've never had any issues.
Reviews displayed in chronological order
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