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Review Summary
PalaisdesThes stands out for tea quality, with customers describing aromatic, fine, and delicious teas that feel carefully selected. Buying online is also reported as simple, with fast delivery and neatly packed orders making the experience smooth from start to finish.
Delivery
"The website is a bit slow to load. The delivery was as expected. The teas are divine!"
"Palais des Thes customer service is amazing, tracked the delivery, proactively resolved the issues with the delivery company."
"High quality trás, great experience with online buys. Very speedy delivery."
Digital experience
"Delicious tea easy website"
"The best teas and a very easy to navigate website. Prompt delivery times mean an overall great experience"
"Delivery was fast and it was so easy to buy online."
Responsiveness
"Very good, a perfect, meticulous and attentive service. I would recommend it!"
"Fantastic service, very patient and friendly."
"Very good, a perfect, meticulous and attentive service. I would recommend it!"
Team expertise
"Zeer goede service."
"The site, the company is amazing, so many different types of real tea. The delivery guy was nice and decent, no complaits there."
"Excellent quality teas and great customer service."
Choice
"Fantastic quality and variety of products and an exquisite customer service."
"Very good explanations and descriptions for all items, easy to browse and choose your favourites"
"super easy, user friendly shopping with! And great idea for the option to choose sample of other tea."
Friendliness & courtesy
"very good service always helpful & great teas"
"Fast and friendly service."
"An amazing store and and amazing service."
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A. A.
25 Dec 2021
Verified reviewEverything ok👍
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A. A.
25 Dec 2021
Verified reviewExcellent service and high quality goods
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A. A.
25 Dec 2021
Verified reviewIn general, it is good experience. it is great you deliver worldwide, but you didn't allow UK bank accounts? I went through the list for 3 times, also asked my family and friend to double check the list in French just in case i missed... But not much luck unfortuantely. so i can't really recommend to my famiiy and friends in the UK...but everywhere else, definitely.
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A. A.
25 Dec 2021
Verified reviewThe teas I've received are some of my favourite ones. And the service has been really nice and fast! Haopy Christmas Palais des Thés!!! DD
Reply from Palaisdesthes.com
Dear customer, we are delighted to read that your experience at Palais des Thés was a pleasant one. Our team is at your disposal and we hope to see you soon on our website!
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A. A.
25 Dec 2021
Verified reviewEverything went smoothly.
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A. A.
25 Dec 2021
Verified reviewThe prodacts is the best i ever taste, but this time there was a delay of delivery.
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A. A.
25 Dec 2021
Verified reviewHaven’t got it after soon one month. The postal agent claims the delivery information is not ok
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A. A.
25 Dec 2021
Verified reviewI'm satisfied.
Reply from Palaisdesthes.com
Dear customer, thank you for leaving us this review. We are delighted that you have been satisfied with your shopping experience. We remain at your disposal, your Customer Service.
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A. A.
25 Dec 2021
Verified reviewPalais des Thes is my only to go place for purchasing teas. Amazing choice of varieties, impeccable service, and they have all my favorites, from Darjeeling to Yunnan. Supper happy to have you!
Reply from Palaisdesthes.com
Dear customer, thank you for leaving us this review. We are delighted that you have been satisfied with your shopping experience. We remain at your disposal, your Customer Service.
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A. A.
24 Dec 2021
Verified reviewGreat service, wonderful products and very pleased with the fast delivery to friends in Spain. Sorry to see service to the UK is currently suspended, Hoping this suspension lifts soon.
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A. A.
24 Dec 2021
Verified reviewi did not get the order or proper follow up of my issue.
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A. A.
24 Dec 2021
Verified reviewThe order was delivered quickly. Free tea testers and holiday gift bags are also added. Great.
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A. A.
17 Dec 2021
Verified reviewQuick and safe
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A. A.
16 Dec 2021
Verified reviewGood
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A. A.
16 Dec 2021
Verified reviewDelivery was fast
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A. A.
16 Dec 2021
Verified reviewPerfect teas and reallz helpfull customer service!!!
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A. A.
16 Dec 2021
Verified reviewAccurate descriptions of tea, clear pictures. A shame there is no Dutch version.
Reply from Palaisdesthes.com
Dear customer, thank you for taking the time to complete this review. Your satisfaction is our priority and we will make sure to forward your suggestions to the appropriate department. We remain at your disposal. Your Customer Service.
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A. A.
15 Dec 2021
Verified reviewAs always, an awesome shopping experience and even awesomer selection and quality of teas!
Reply from Palaisdesthes.com
Dear customer, thank you for leaving us this review. We are delighted that you have been satisfied with your shopping experience. We remain at your disposal, your Customer Service.
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A. A.
15 Dec 2021
Verified reviewVery good, the packaging is perfect
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A. A.
15 Dec 2021
Verified reviewTop quality, good and quick service.
Reviews displayed in chronological order
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