Go to website
Review Summary
PalaisdesThes stands out for tea quality, with customers describing aromatic, fine, and delicious teas that feel carefully selected. Buying online is also reported as simple, with fast delivery and neatly packed orders making the experience smooth from start to finish.
Delivery
"The website is a bit slow to load. The delivery was as expected. The teas are divine!"
"Palais des Thes customer service is amazing, tracked the delivery, proactively resolved the issues with the delivery company."
"High quality trás, great experience with online buys. Very speedy delivery."
Digital experience
"Delicious tea easy website"
"The best teas and a very easy to navigate website. Prompt delivery times mean an overall great experience"
"Delivery was fast and it was so easy to buy online."
Responsiveness
"Very good, a perfect, meticulous and attentive service. I would recommend it!"
"Fantastic service, very patient and friendly."
"Very good, a perfect, meticulous and attentive service. I would recommend it!"
Team expertise
"Zeer goede service."
"The site, the company is amazing, so many different types of real tea. The delivery guy was nice and decent, no complaits there."
"Excellent quality teas and great customer service."
Choice
"Fantastic quality and variety of products and an exquisite customer service."
"Very good explanations and descriptions for all items, easy to browse and choose your favourites"
"super easy, user friendly shopping with! And great idea for the option to choose sample of other tea."
Friendliness & courtesy
"very good service always helpful & great teas"
"Fast and friendly service."
"An amazing store and and amazing service."
-
A. A.
30 Jan 2022
Verified reviewVery good!
Reply from Palaisdesthes.com
Dear customer, thank you for leaving us this review. We are delighted that you have been satisfied with your shopping experience. We remain at your disposal, your Customer Service.
-
A. A.
28 Jan 2022
Verified reviewThe website is oké
Reply from Palaisdesthes.com
Dear customer, we thank you for taking the time to respond to us. We are happy that your experience on our website was satisfactory. We wish you great tasting of your teas. Your Customer Service.
-
A. A.
27 Jan 2022
Verified reviewThere was an item missing and after sending an email it was delivered within 2 days. Great service, wonderful products.
Reply from Palaisdesthes.com
Dear customer, thank you for taking the time to leave us your opinion. Your satisfaction being our priority, our team is putting their expertise at your service to help you from Monday to Saturday from 9am to 6pm. We wish you a nice day.
-
A. A.
25 Jan 2022
Verified reviewso good
-
A. A.
24 Jan 2022
Verified reviewAlways great tea delivered to your doorstep in a few days!
Reply from Palaisdesthes.com
Dear customer, thank you for taking the time to leave us a review. We are doing our best to ensure that you can enjoy your teas as quickly as possible. We remain at your entire disposal, your Customer Service.
-
A. A.
23 Jan 2022
Verified reviewFinding the right tea on the website is always an experience. And afterwards when it is delivered
Reply from Palaisdesthes.com
Dear customer, thank you for leaving us this review. We are delighted that you have been satisfied with your shopping experience. We remain at your disposal, your Customer Service.
-
A. A.
22 Jan 2022
Verified reviewvery good
-
A. A.
21 Jan 2022
Verified reviewvery satisfied with everything
-
A. A.
19 Jan 2022
Verified reviewPalais des Thés is an top-notch website if you like quality tea for a reasonable price and speedy delivery.
Reply from Palaisdesthes.com
Dear customer, we are delighted to read that your experience at Palais des Thés was a pleasant one. Our team is at your disposal and we hope to see you soon on our website!
-
A. A.
17 Jan 2022
Verified reviewVery good
-
A. A.
15 Jan 2022
Verified reviewFast delivery and more than enough choices/ flavors. Because it is really hard to make your choice only by looking at a picture of tea it is really helping that you also will receive a few samples
Reply from Palaisdesthes.com
Dear customer, thank you for leaving us this review. We are delighted that you have been satisfied with your shopping experience. We remain at your disposal, your Customer Service.
-
A. A.
15 Jan 2022
Verified reviewThe only thing I strugle with was in the end of the order: the site wasn't accepting my portuguese adress.
Reply from Palaisdesthes.com
Dear customer, thank you for taking the time to leave us your review. We are sorry that you have encountered this difficulty and if it happens again, please contact our customer service department: service-client@palaisdesthes.com. We remain at your disposal and wish you a good tasting! Your Customer Service.
Reply from A. A.
I will do that next time. Thank you for you time! Best regards
Show exchanges Hide exchanges -
A. A.
15 Jan 2022
Verified reviewReally rich flavor. Perfect pick me up
Reply from Palaisdesthes.com
Dear customer, thank you for leaving us this review. We are delighted that you have been satisfied with your shopping experience. We remain at your disposal, your Customer Service.
-
A. A.
15 Jan 2022
Verified reviewGreat
-
A. A.
14 Jan 2022
Verified reviewFast deliver, good follow up, great products
Reply from Palaisdesthes.com
Dear customer, thank you for taking the time to leave us a review. We are doing our best to ensure that you can enjoy your teas as quickly as possible. We remain at your entire disposal, your Customer Service.
-
A. A.
14 Jan 2022
Verified reviewDPD, the partner of Chronopost in the Netherlands has the worst service
Reply from Palaisdesthes.com
Hello, thank you for your feedback. We do our utmost to ensure a fast delivery. However, sometimes our carriers are late in delivering packages and we are very sorry about that. Please do not hesitate to contact us by email (service-client@palaisdesthes.com) to find out more about the delivery of your package! Your Customer Service.
Reply from A. A.
Le problème n’est pas votre service mais DPD aux Pays-Bas qui envoie toujours les paquets aux points de retrait sans jamais les délivrer a l’adresse indiquée, ou alors les laissent dans les entrées des immeubles sans prévenir les clients:
Show exchanges Hide exchanges -
A. A.
10 Jan 2022
Verified reviewMy order came in perfect conditions and I'm so happy with the free samples as well, ideal inspiration for my next order. The delivery company (dpd) is messy, I would chose another one next time or not order, I'm not going through one of their messes again
Reply from Palaisdesthes.com
Hello, thank you for your feedback. We do our utmost to ensure a fast delivery. However, sometimes our carriers are late in delivering packages and we are very sorry about that. Please do not hesitate to contact us by email (service-client@palaisdesthes.com) to find out more about the delivery of your package! Your Customer Service.
-
A. A.
10 Jan 2022
Verified reviewI've been a customer for a long time now. I love the variety of teas they have and customer service is very helpful in case you need it.
Reply from Palaisdesthes.com
Dear customer, thank you for taking the time to leave us your opinion. Your satisfaction being our priority, our team is putting their expertise at your service to help you from Monday to Saturday from 9am to 6pm. We wish you a nice day.
-
A. A.
10 Jan 2022
Verified reviewBest tea and delivery
-
A. A.
10 Jan 2022
Verified reviewSuper fast delivery, although I ordered a few days before New Year’s Eve
Reply from Palaisdesthes.com
Dear customer, thank you for taking the time to leave us a review. We are doing our best to ensure that you can enjoy your teas as quickly as possible. We remain at your entire disposal, your Customer Service.
Reply from A. A.
Maybe I didn’t explain myself… I have received my order even though I placed it a couple of days before New Year’s Eve …. Congratulations!
Reply from A. A.
Maybe I didn’t explain myself… I have received my order even though I placed it a couple of days before New Year’s Eve …. Congratulations!
Show exchanges Hide exchanges
Reviews displayed in chronological order
Contact
Go to website
Certification
