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Review Summary
PalaisdesThes stands out for tea quality, with customers describing aromatic, fine, and delicious teas that feel carefully selected. Buying online is also reported as simple, with fast delivery and neatly packed orders making the experience smooth from start to finish.
Delivery
"The website is a bit slow to load. The delivery was as expected. The teas are divine!"
"Palais des Thes customer service is amazing, tracked the delivery, proactively resolved the issues with the delivery company."
"High quality trás, great experience with online buys. Very speedy delivery."
Digital experience
"Delicious tea easy website"
"The best teas and a very easy to navigate website. Prompt delivery times mean an overall great experience"
"Delivery was fast and it was so easy to buy online."
Responsiveness
"Very good, a perfect, meticulous and attentive service. I would recommend it!"
"Fantastic service, very patient and friendly."
"Very good, a perfect, meticulous and attentive service. I would recommend it!"
Team expertise
"Zeer goede service."
"The site, the company is amazing, so many different types of real tea. The delivery guy was nice and decent, no complaits there."
"Excellent quality teas and great customer service."
Choice
"Fantastic quality and variety of products and an exquisite customer service."
"Very good explanations and descriptions for all items, easy to browse and choose your favourites"
"super easy, user friendly shopping with! And great idea for the option to choose sample of other tea."
Friendliness & courtesy
"very good service always helpful & great teas"
"Fast and friendly service."
"An amazing store and and amazing service."
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A. A.
24 Feb 2022
Verified reviewExcellent service every time!
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A. A.
22 Feb 2022
Verified reviewVery satisfied
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A. A.
21 Feb 2022
Verified reviewDoes what it should do
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A. A.
19 Feb 2022
Verified reviewquality and choice of tea are excellent, questions were answered by return, delivery was super fast, it took 3 or 4 days to get to Italy and I was kept informed of all the steps by mail. Really outstanding experience, I was amazed by the efficiency.
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A. A.
19 Feb 2022
Verified reviewTempi rapidi ma tre barattoli erano ammaccati
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A. A.
15 Feb 2022
Verified revieweasy to shop
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A. A.
14 Feb 2022
Verified reviewVery quick and prompt delivery.
Reply from Palaisdesthes.com
Dear customer, thank you for taking the time to leave us a review. We are doing our best to ensure that you can enjoy your teas as quickly as possible. We remain at your entire disposal, your Customer Service.
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A. A.
11 Feb 2022
Verified reviewTeas are delightful and I love exploring new tastes, so I'll definitely come back for more. The delivery was super fast.
Reply from Palaisdesthes.com
Dear customer, thank you for taking the time to leave us a review. We are doing our best to ensure that you can enjoy your teas as quickly as possible. We remain at your entire disposal, your Customer Service.
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A. A.
10 Feb 2022
Verified reviewDelivery was a bit delayed but everything arrived in good condition.
Reply from Palaisdesthes.com
Hello, thank you for your feedback. We do our utmost to ensure a fast delivery. However, sometimes our carriers are late in delivering packages and we are very sorry about that. Please do not hesitate to contact us by email (service-client@palaisdesthes.com) to find out more about the delivery of your package! Your Customer Service.
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A. A.
9 Feb 2022
Verified reviewVery easy to use website. I have been ordering for some time with Palais des Thés and I intend to continue.
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A. A.
9 Feb 2022
Verified reviewDelivery is very expensive to Slovenia. But choice of tea is perfectly.
Reply from Palaisdesthes.com
Dear customer, thank you for taking the time to complete this review. Your satisfaction is our priority and we will make sure to forward your suggestions to the appropriate department. We remain at your disposal. Your Customer Service.
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A. A.
8 Feb 2022
Verified reviewThe website is clear and the delivery was quick and came with a few extras.
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A. A.
8 Feb 2022
Verified reviewvery short time between placing the order and delivery .Excellent. !
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A. A.
7 Feb 2022
Verified reviewHighly recommended shop. Very fast abroad delivery.
Reply from Palaisdesthes.com
Dear customer, thank you for taking the time to leave us a review. We are doing our best to ensure that you can enjoy your teas as quickly as possible. We remain at your entire disposal, your Customer Service.
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A. A.
7 Feb 2022
Verified reviewQuick delivery. All tea from order are wonderful as usual. Will recommend my friends. Thank you.
Reply from Palaisdesthes.com
Dear customer, thank you for leaving us this review. We are delighted that you have been satisfied with your shopping experience. We remain at your disposal, your Customer Service.
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A. A.
6 Feb 2022
Verified reviewOnline didn’t have much variety of tea satchets than I hoped. However the delivery and customer service were great
Reply from Palaisdesthes.com
Dear customer, thank you for taking the time to complete this review. Your satisfaction is our priority and we will make sure to forward your suggestions to the appropriate department. We remain at your disposal. Your Customer Service
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A. A.
4 Feb 2022
Verified reviewVery good, very easy to browse
Reply from Palaisdesthes.com
Dear customer, we thank you for taking the time to respond to us. We are happy that your experience on our website was satisfactory. We wish you great tasting of your teas. Your Customer Service.
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A. A.
3 Feb 2022
Verified reviewall perfect
Reply from Palaisdesthes.com
Dear customer, we are delighted to read that your experience at Palais des Thés was a pleasant one. Our team is at your disposal and we hope to see you soon on our website!
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A. A.
2 Feb 2022
Verified reviewAll good, only pain was having to pay for delivering charges after ordering more than 80 Eurs worth of tea.
Reply from Palaisdesthes.com
Hello, thank you for taking the time to leave us a review. We are sorry that the delivery charges are not to your satisfaction. We have taken care to pass on your message to the relevant department. We remain at your disposal, your Customer Service.
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A. A.
31 Jan 2022
Verified reviewGreat tea, i recommend it
Reply from Palaisdesthes.com
Dear customer, we are delighted to read that your experience at Palais des Thés was a pleasant one. Our team is at your disposal and we hope to see you soon on our website!
Reviews displayed in chronological order
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