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Review Summary
PalaisdesThes stands out for tea quality, with customers describing aromatic, fine, and delicious teas that feel carefully selected. Buying online is also reported as simple, with fast delivery and neatly packed orders making the experience smooth from start to finish.
Delivery
"The website is a bit slow to load. The delivery was as expected. The teas are divine!"
"Palais des Thes customer service is amazing, tracked the delivery, proactively resolved the issues with the delivery company."
"High quality trás, great experience with online buys. Very speedy delivery."
Digital experience
"Delicious tea easy website"
"The best teas and a very easy to navigate website. Prompt delivery times mean an overall great experience"
"Delivery was fast and it was so easy to buy online."
Responsiveness
"Very good, a perfect, meticulous and attentive service. I would recommend it!"
"Fantastic service, very patient and friendly."
"Very good, a perfect, meticulous and attentive service. I would recommend it!"
Team expertise
"Zeer goede service."
"The site, the company is amazing, so many different types of real tea. The delivery guy was nice and decent, no complaits there."
"Excellent quality teas and great customer service."
Choice
"Fantastic quality and variety of products and an exquisite customer service."
"Very good explanations and descriptions for all items, easy to browse and choose your favourites"
"super easy, user friendly shopping with! And great idea for the option to choose sample of other tea."
Friendliness & courtesy
"very good service always helpful & great teas"
"Fast and friendly service."
"An amazing store and and amazing service."
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A. A.
31 Mar 2022
Verified reviewFast, and good packaging
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A. A.
31 Mar 2022
Verified reviewFidèle consommateur de P de T depuis plus de dix ans. Fortement recommandé.
Reply from Palaisdesthes.com
Cher client, nous sommes ravis que votre expérience Palais des Thés ait été agréable. Notre équipe se tient à votre entière disposition. A très bientôt sur notre site !
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A. A.
30 Mar 2022
Verified reviewDelicious tea and super easy to order and get the delivery.
Reply from Palaisdesthes.com
Dear customer, we are delighted to read that your experience at Palais des Thés was a pleasant one. Our team is at your disposal and we hope to see you soon on our website!
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A. A.
27 Mar 2022
Verified reviewExcept from delicious tea. Super easy to order, even faster delivery, 2 days to portugal in the countryside.
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A. A.
26 Mar 2022
Verified reviewGreat
Reply from Palaisdesthes.com
Dear customer, thank you for leaving us this review. We are delighted that you have been satisfied with your shopping experience. We remain at your disposal, your Customer Service.
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A. A.
23 Mar 2022
Verified reviewVery nice webaite, reliable delivery.
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A. A.
22 Mar 2022
Verified reviewDPD your partner in Slovenia is a little bit confused at the moment.
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A. A.
20 Mar 2022
Verified reviewBeautiful teas, great service
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A. A.
19 Mar 2022
Verified reviewAinuke firma, kust saab head ja puhast teed!
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A. A.
17 Mar 2022
Verified reviewTeas are amazing, I'm gifting them to family and friends and they're asking for more! Scandinavian detox tea is number one! Will continue to be a loyal customer. I wish they would resume shipping to the UK.
Reply from Palaisdesthes.com
Dear customer, we are delighted to read that your experience at Palais des Thés was a pleasant one. Our team is at your disposal and we hope to see you soon on our website!
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A. A.
14 Mar 2022
Verified reviewAll very good :-)
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A. A.
9 Mar 2022
Verified reviewI hope the shipment good be less money or free of shipment cost.
Reply from Palaisdesthes.com
Hello, thank you for taking the time to give us your opinion. Your comments are valuable and we have taken care to pass on your message to the relevant department. We remain at your disposal, your Customer Service.
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A. A.
6 Mar 2022
Verified reviewExcellent service, amazing teas, quick delivery!
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A. A.
5 Mar 2022
Verified reviewBest tea shop in the world!!!!
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A. A.
4 Mar 2022
Verified reviewI bave taste it in a hotel in Rouen. Soon as i get back in my country i order it. Excellent!!!!
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A. A.
4 Mar 2022
Verified reviewEasy and quick
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A. A.
27 Feb 2022
Verified reviewNice and elegant web-design. Very easy to use and peruse. Fast and flawless delivery
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A. A.
25 Feb 2022
Verified reviewThe delivery was disappointing. Package arrrived late and damaged although the contents were ok as there was nothing fragile beyond tea. However the state of the box makes me unlikely to order anything breakable in the future.
Reply from Palaisdesthes.com
Dear customer, thank you for taking the time to write a review of your experience. We are very sorry that your package arrived damaged. Our teams pack the parcels with care but it can happen that they are damaged during transport. Please send us an email (service-client@palaisdesthes.com) describing the situation, photos will be requested during the first exchange. Have a nice day, your Customer Service.
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A. A.
25 Feb 2022
Verified reviewPackage arrived in perfect conditions. A pitty that the order could not be delivered from Belgium though. There are Palais des Thés shops in Belgium, I am not sure why orders need to come from France.
Reply from Palaisdesthes.com
Dear customer, we inform you that we do not have any warehouse in Belgium and we are sorry. We will make sure to forward your suggestion to the appropriate department. We remain at your disposal. Your Customer Service
Reply from A. A.
Thank you very much for the follow-up :-)
Show exchanges Hide exchanges -
A. A.
24 Feb 2022
Verified reviewThe website is okay, the delivery was good and I don’t recommend websites.
Reply from Palaisdesthes.com
Dear customer, we thank you for taking the time to respond to us. We are happy that your experience on our website was satisfactory. We wish you great tasting of your teas. Your satisfaction being our priority, our team is putting their expertise at your service to help you from Monday to Saturday from 9am to 6pm. We wish you a nice day. Your Customer Service.
Reviews displayed in chronological order
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