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Review Summary
PalaisdesThes stands out for tea quality, with customers describing aromatic, fine, and delicious teas that feel carefully selected. Buying online is also reported as simple, with fast delivery and neatly packed orders making the experience smooth from start to finish.
Delivery
"The website is a bit slow to load. The delivery was as expected. The teas are divine!"
"Palais des Thes customer service is amazing, tracked the delivery, proactively resolved the issues with the delivery company."
"High quality trás, great experience with online buys. Very speedy delivery."
Digital experience
"Delicious tea easy website"
"The best teas and a very easy to navigate website. Prompt delivery times mean an overall great experience"
"Delivery was fast and it was so easy to buy online."
Responsiveness
"Very good, a perfect, meticulous and attentive service. I would recommend it!"
"Fantastic service, very patient and friendly."
"Very good, a perfect, meticulous and attentive service. I would recommend it!"
Team expertise
"Zeer goede service."
"The site, the company is amazing, so many different types of real tea. The delivery guy was nice and decent, no complaits there."
"Excellent quality teas and great customer service."
Choice
"Fantastic quality and variety of products and an exquisite customer service."
"Very good explanations and descriptions for all items, easy to browse and choose your favourites"
"super easy, user friendly shopping with! And great idea for the option to choose sample of other tea."
Friendliness & courtesy
"very good service always helpful & great teas"
"Fast and friendly service."
"An amazing store and and amazing service."
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A. A.
10 Jun 2022
Verified reviewClear order process, quick delivery, superb quality teas...what else to wish for?
Reply from Palaisdesthes.com
Dear customer, we are delighted to read that your experience at Palais des Thés was a pleasant one. Our team is at your disposal and we hope to see you soon on our website!
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A. A.
8 Jun 2022
Verified reviewEverything was easy about ordering from Palais des Thes. The tea is excellent as was the experience.
Reply from Palaisdesthes.com
Dear customer, thank you for leaving us this review. We are delighted that you have been satisfied with your shopping experience. We remain at your disposal, your Customer Service.
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A. A.
1 Jun 2022
Verified reviewFast shipping
Reply from Palaisdesthes.com
Dear customer, thank you for taking the time to leave us a review. We are doing our best to ensure that you can enjoy your teas as quickly as possible. We remain at your entire disposal, your Customer Service.
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A. A.
31 May 2022
Verified reviewgood
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A. A.
26 May 2022
Verified reviewAs always....impeccable teas and service
Reply from Palaisdesthes.com
Dear customer, we are delighted to read that your experience at Palais des Thés was a pleasant one. Our team is at your disposal and we hope to see you soon on our website!
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A. A.
25 May 2022
Verified reviewEasy to use
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A. A.
24 May 2022
Verified reviewHi, the overall experience of the website is very satisfactory, the pictures and texts are well informative.
Reply from Palaisdesthes.com
Dear customer, we are delighted to read that your experience at Palais des Thés was a pleasant one. Our team is at your disposal and we hope to see you soon on our website!
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A. A.
22 May 2022
Verified reviewexcellent
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A. A.
21 May 2022
Verified reviewQuick delivery !
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A. A.
20 May 2022
Verified reviewAt first stressful as I had to send it to an address in Portugal. I found the Palais customer service team very helpful when there were problems with DPD delivery who had problems with location. Difficult to communicate with DPD and they sen their msgs in their language. All worth it for such lovely tea 💕
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A. A.
17 May 2022
Verified reviewGreat service! Wonderful teas
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A. A.
12 May 2022
Verified reviewVery fast shipping. Dispatched on Monday and delivered on Thursday in Ireland. Well packaged and the free samples are a nice touch. Highly recommend.
Reply from Palaisdesthes.com
Dear customer, we are delighted to read that your experience at Palais des Thés was a pleasant one. Our team is at your disposal and we hope to see you soon on our website!
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A. A.
12 May 2022
Verified reviewThe delivery took 8 days from placing the order to picking it up at the post office. This is an average delivery time from continental europe to rural Iceland.
Reply from Palaisdesthes.com
Hello, our teams are very happy that your order brings you satisfaction. We would also be delighted to have your opinion after tasting. Your Customer Service.
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A. A.
12 May 2022
Verified reviewGood - improved.
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A. A.
9 May 2022
Verified reviewPrima verpakking en de juiste inhoud
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A. A.
7 May 2022
Verified reviewThe website is easy to use and the delivery is quite fast. Don’t regret to have to pay the delivery at all!
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A. A.
5 May 2022
Verified reviewPerfect!
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A. A.
3 May 2022
Verified review❤️ ❤️❤️
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A. A.
3 May 2022
Verified reviewI loved the packaging and all the extra goodies! I was surprised to get a tin and more tea samples than expected. The items I ordered was just as tasty as I expected.
Reply from Palaisdesthes.com
Dear customer, we are delighted to read that your experience at Palais des Thés was a pleasant one. Our team is at your disposal and we hope to see you soon on our website !
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A. A.
3 May 2022
Verified reviewQuick
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