Go to website
Review Summary
PalaisdesThes stands out for tea quality, with customers describing aromatic, fine, and delicious teas that feel carefully selected. Buying online is also reported as simple, with fast delivery and neatly packed orders making the experience smooth from start to finish.
Delivery
"The website is a bit slow to load. The delivery was as expected. The teas are divine!"
"Palais des Thes customer service is amazing, tracked the delivery, proactively resolved the issues with the delivery company."
"High quality trás, great experience with online buys. Very speedy delivery."
Digital experience
"Delicious tea easy website"
"The best teas and a very easy to navigate website. Prompt delivery times mean an overall great experience"
"Delivery was fast and it was so easy to buy online."
Responsiveness
"Very good, a perfect, meticulous and attentive service. I would recommend it!"
"Fantastic service, very patient and friendly."
"Very good, a perfect, meticulous and attentive service. I would recommend it!"
Team expertise
"Zeer goede service."
"The site, the company is amazing, so many different types of real tea. The delivery guy was nice and decent, no complaits there."
"Excellent quality teas and great customer service."
Choice
"Fantastic quality and variety of products and an exquisite customer service."
"Very good explanations and descriptions for all items, easy to browse and choose your favourites"
"super easy, user friendly shopping with! And great idea for the option to choose sample of other tea."
Friendliness & courtesy
"very good service always helpful & great teas"
"Fast and friendly service."
"An amazing store and and amazing service."
-
A. A.
15 Jul 2022
Verified reviewAmazing tea shop. I purchased multiple times from this tea shop. I even visited this tea shop in Paris and Rouen. i can recommend for all of you.
-
A. A.
15 Jul 2022
Verified reviewFast delivery to the door. Very pleased with this service. The contents are great, all types of black teas with differerent tastes and aromas. Ik buy for 20 years my favourite teas only through Palais des Thés.
-
A. A.
15 Jul 2022
Verified reviewI have still not received my order or any information on where it is in the process!
-
A. A.
15 Jul 2022
Verified reviewA delivery company in Latvia was not informed about my telephone number so a little problem occurred with the delivery. However Sarah from a client center was very polite and helpful and resolved the problem very quickly! Thank you!
-
A. A.
8 Jul 2022
Verified reviewExcellent service.
-
A. A.
7 Jul 2022
Verified reviewNice the and fast shipment
-
A. A.
7 Jul 2022
Verified reviewGreat
-
A. A.
5 Jul 2022
Verified reviewSad that you dropped Des Fleures orientale
-
A. A.
5 Jul 2022
Verified reviewGreat thee, very pleased that you deliver in the EU!
Reply from Palaisdesthes.com
Dear customer, we are delighted to read that your experience at Palais des Thés was a pleasant one. Our team is at your disposal and we hope to see you soon on our website!
-
A. A.
3 Jul 2022
Verified reviewI am satisfied
-
A. A.
3 Jul 2022
Verified reviewvery satisfied
-
A. A.
2 Jul 2022
Verified reviewI had a gift of welcome foe my first shop online and it was not included. I am disappointed for that but all the rest was great.
Reply from Palaisdesthes.com
Hello, thank you for your testimony. We invite you to contact us by email (service-client@palaisdesthes.com) or by telephone (01.43.56.90.90 from Monday to Saturday from 9am to 6pm) in order to find a satisfactory solution. I would like to thank you for your patience.
-
A. A.
2 Jul 2022
Verified reviewIt was amazing experience. Tasty and smells delicious. Relaxing 😌
-
A. A.
23 Jun 2022
Verified reviewGood and fast service
-
A. A.
21 Jun 2022
Verified reviewGood
-
A. A.
16 Jun 2022
Verified reviewIt was delicered timely!
Reply from Palaisdesthes.com
Dear customer, thank you for leaving us this review. We are delighted that you have been satisfied with your shopping experience. We remain at your disposal, your Customer Service.
-
A. A.
15 Jun 2022
Verified reviewEasy to order. Very fast delivery to IIeland
-
A. A.
14 Jun 2022
Verified reviewQuick. The packaging was damaged, the contents thankfully not.
Reply from Palaisdesthes.com
Dear customer, thank you for taking the time to write a review of your experience. We are very sorry that your package arrived damaged. Our teams pack the parcels with care but it can happen that they are damaged during transport. Please send us an email (service-client@palaisdesthes.com) describing the situation, photos will be requested during the first exchange. Have a nice day, your Customer Service.
-
A. A.
13 Jun 2022
Verified reviewGreat
-
A. A.
12 Jun 2022
Verified reviewThis is the best tea I’ve ever tried!
Reply from Palaisdesthes.com
Hello, our teams are very happy that your teas bring you satisfaction. Do not hesitate to rediscover them cold-brewed this summer. Your Customer Service.
Reply from A. A.
Definitely I’ll do it! Thank you very much!
Show exchanges Hide exchanges
Reviews displayed in chronological order
Contact
Go to website
Certification
