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Review Summary
PalaisdesThes stands out for tea quality, with customers describing aromatic, fine, and delicious teas that feel carefully selected. Buying online is also reported as simple, with fast delivery and neatly packed orders making the experience smooth from start to finish.
Delivery
"The website is a bit slow to load. The delivery was as expected. The teas are divine!"
"Palais des Thes customer service is amazing, tracked the delivery, proactively resolved the issues with the delivery company."
"High quality trás, great experience with online buys. Very speedy delivery."
Digital experience
"Delicious tea easy website"
"The best teas and a very easy to navigate website. Prompt delivery times mean an overall great experience"
"Delivery was fast and it was so easy to buy online."
Responsiveness
"Very good, a perfect, meticulous and attentive service. I would recommend it!"
"Fantastic service, very patient and friendly."
"Very good, a perfect, meticulous and attentive service. I would recommend it!"
Team expertise
"Zeer goede service."
"The site, the company is amazing, so many different types of real tea. The delivery guy was nice and decent, no complaits there."
"Excellent quality teas and great customer service."
Choice
"Fantastic quality and variety of products and an exquisite customer service."
"Very good explanations and descriptions for all items, easy to browse and choose your favourites"
"super easy, user friendly shopping with! And great idea for the option to choose sample of other tea."
Friendliness & courtesy
"very good service always helpful & great teas"
"Fast and friendly service."
"An amazing store and and amazing service."
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A. A.
8 Sept 2022
Verified reviewGreat tea and fast delevery!
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A. A.
6 Sept 2022
Verified reviewThe page often failed and said it can’t be accessed
Reply from Palaisdesthes.com
Hello, thank you for taking the time to write a review of your purchase experience. We are sorry that your experience did not meet your expectations. Your comments have been taken into account and forwarded to the relevant department. We are also available by telephone on 0143569090, Monday to Saturday from 9am to 6pm. Have a great day, Customer Service.
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A. A.
2 Sept 2022
Verified reviewExcellent
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A. A.
28 Aug 2022
Verified reviewVery good
Reply from Palaisdesthes.com
Dear customer, we are delighted to read that your experience at Palais des Thés was a pleasant one. Our team is at your disposal and we hope to see you soon on our website!
Reply from A. A.
Thank you
Show exchanges Hide exchanges -
A. A.
25 Aug 2022
Verified reviewExcellent!
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A. A.
25 Aug 2022
Verified reviewGreat quality tea, always delivered super-fast in perfect packaging.
Reply from Palaisdesthes.com
Hello, our teams are very happy that your order brings you satisfaction. We would also be delighted to have your opinion after tasting. Your Customer Service.
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A. A.
25 Aug 2022
Verified reviewReliable delivery.
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A. A.
23 Aug 2022
Verified reviewSuper hamdy
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A. A.
22 Aug 2022
Verified reviewFast, reliable delivery.
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A. A.
21 Aug 2022
Verified reviewI love the fantastic Teas and the very good delivery service. I live in Sweden, no problem at all with getting your order fast.
Reply from Palaisdesthes.com
Dear customer, thank you for taking the time to leave us a review. We are doing our best to ensure that you can enjoy your teas as quickly as possible. We remain at your entire disposal, your Customer Service.
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A. A.
20 Aug 2022
Verified reviewRecently there are only a few new RECIPES using teas. I’m still waiting for the new ones.
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A. A.
15 Aug 2022
Verified reviewFlavorful, wonderful teas. Delivered promptly across European borders, delivered when promised. That was nice!
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A. A.
13 Aug 2022
Verified reviewLove the brand (hope you will open a shop in Amsterdam), love the tea. Website is nice, but sometimes it is a little difficult to really get the differences between different teas, especially within the same category (e.g. Japanese green tea). But apart from that, really nice.
Reply from Palaisdesthes.com
Dear customer, thank you for taking the time to complete this review. Your satisfaction is our priority and we will make sure to forward your suggestions to the appropriate department. We remain at your disposal. Your Customer Service
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A. A.
12 Aug 2022
Verified reviewGreat .. i live in the Netherlands and i received my order in 4 days :))
Reply from Palaisdesthes.com
Dear customer, thank you for taking the time to leave us a review. We are doing our best to ensure that you can enjoy your teas as quickly as possible. We remain at your entire disposal, your Customer Service.
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A. A.
8 Aug 2022
Verified reviewEfficient
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A. A.
6 Aug 2022
Verified reviewEfficient
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A. A.
1 Aug 2022
Verified reviewFast, accurate and reliable
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A. A.
24 Jul 2022
Verified reviewThe selection of teas is always easy to find on the website. The delivery was quite fast.
Reply from Palaisdesthes.com
Dear customer, thank you for leaving us this review. We are delighted that you have been satisfied with your shopping experience. We remain at your disposal, your Customer Service.
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A. A.
20 Jul 2022
Verified reviewAs always impeccable teas and service
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A. A.
19 Jul 2022
Verified reviewGreat selection of product User friendly web site Fast order delivery
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