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Review Summary
PalaisdesThes stands out for tea quality, with customers describing aromatic, fine, and delicious teas that feel carefully selected. Buying online is also reported as simple, with fast delivery and neatly packed orders making the experience smooth from start to finish.
Delivery
"The website is a bit slow to load. The delivery was as expected. The teas are divine!"
"Palais des Thes customer service is amazing, tracked the delivery, proactively resolved the issues with the delivery company."
"High quality trás, great experience with online buys. Very speedy delivery."
Digital experience
"Delicious tea easy website"
"The best teas and a very easy to navigate website. Prompt delivery times mean an overall great experience"
"Delivery was fast and it was so easy to buy online."
Responsiveness
"Very good, a perfect, meticulous and attentive service. I would recommend it!"
"Fantastic service, very patient and friendly."
"Very good, a perfect, meticulous and attentive service. I would recommend it!"
Team expertise
"Zeer goede service."
"The site, the company is amazing, so many different types of real tea. The delivery guy was nice and decent, no complaits there."
"Excellent quality teas and great customer service."
Choice
"Fantastic quality and variety of products and an exquisite customer service."
"Very good explanations and descriptions for all items, easy to browse and choose your favourites"
"super easy, user friendly shopping with! And great idea for the option to choose sample of other tea."
Friendliness & courtesy
"very good service always helpful & great teas"
"Fast and friendly service."
"An amazing store and and amazing service."
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A. A.
8 Oct 2022
Verified reviewIt was my amazing that the delivery was quite quick and perfect as like domestic order
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A. A.
7 Oct 2022
Verified reviewMolto buono anche se mi dava in elaborazione il pacco quando era già stato spedito.
Reply from Palaisdesthes.com
Dear customer, thank you for taking the time to leave us a review. We are doing our best to ensure that you can enjoy your teas as quickly as possible. We remain at your entire disposal, your Customer Service.
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A. A.
5 Oct 2022
Verified reviewI LOOOOVE PALAIS DES THES
Reply from Palaisdesthes.com
Dear customer, we are delighted to read that your experience at Palais des Thés was a pleasant one. Our team is at your disposal and we hope to see you soon on our website!
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A. A.
3 Oct 2022
Verified reviewBest tea in the world
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A. A.
2 Oct 2022
Verified reviewVery fast delivery.
Reply from Palaisdesthes.com
Dear customer, we are delighted to read that your experience at Palais des Thés was a pleasant one. Our team is at your disposal and we hope to see you soon on our website!
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A. A.
30 Sept 2022
Verified reviewBeen buying from Palais des Thes for at least 10 years, very satisfied.
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A. A.
29 Sept 2022
Verified reviewGreat quality and variety. Delivery is very prompt.
Reply from Palaisdesthes.com
Dear customer, we are delighted to read that your experience at Palais des Thés was a pleasant one. Our team is at your disposal and we hope to see you soon on our website!
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A. A.
29 Sept 2022
Verified reviewIntuitive site with different payment methods available.
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A. A.
27 Sept 2022
Verified reviewFast, reliable tracking
Reply from Palaisdesthes.com
Dear customer, thank you for taking the time to leave us a review. We are doing our best to ensure that you can enjoy your teas as quickly as possible. We remain at your entire disposal, your Customer Service.
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A. A.
26 Sept 2022
Verified reviewI received an email notice to pick up my package, which included a code. However, this code wasn't known to the pickup location and I had to search through the packages in the store to find my package. As you can imagine, this took some time, as there were hundreds of packages to search. Luckily, I recognized the white and green package and found my order. Normally, I am sent a text with the proper code, but instead the code was sent by surface mail. But I hadn't yet collected my mail when I went to pick up the package. It would help if the email told the recipient to expect a surface mail notice with the pick up code.
Reply from Palaisdesthes.com
Hello, thank you for your feedback. We do our utmost to ensure a fast and smooth delivery. However, sometimes some delivery incidents can happen, for which we sincerely apologize. Please know that your comments are valuable and we will take care to forward them to the relevant departments. Have a nice day, your Customer Service.
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A. A.
25 Sept 2022
Verified reviewI order regularly from Palais de Thes. They offer top quality products, an excellent online experience, good service, and fast delivery.
Reply from Palaisdesthes.com
Dear customer, we are delighted to read that your experience at Palais des Thés was a pleasant one. Our team is at your disposal and we hope to see you soon on our website !
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A. A.
20 Sept 2022
Verified reviewExcellent
Reply from Palaisdesthes.com
Dear customer, thank you for leaving us this review. We are delighted that you have been satisfied with your shopping experience. We remain at your disposal, your Customer Service.
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A. A.
19 Sept 2022
Verified reviewYou are the best!!!!!
Reply from Palaisdesthes.com
Dear customer, we are delighted to read that your experience at Palais des Thés was a pleasant one. Our team is at your disposal and we hope to see you soon on our website!
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A. A.
19 Sept 2022
Verified reviewvery fast delivery
Reply from Palaisdesthes.com
Dear customer, thank you for taking the time to leave us a review. We are doing our best to ensure that you can enjoy your teas as quickly as possible. We remain at your entire disposal, your Customer Service.
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A. A.
15 Sept 2022
Verified reviewAlways happy to receive an order from Palais des Thés :-)
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A. A.
14 Sept 2022
Verified reviewVery prompt delivery and very good quality fresh teas
Reply from Palaisdesthes.com
Dear customer, we are delighted to read that your experience at Palais des Thés was a pleasant one. Our team is at your disposal and we hope to see you soon on our website!
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A. A.
12 Sept 2022
Verified reviewGood
Reply from Palaisdesthes.com
Dear customer, we are delighted to read that your experience at Palais des Thés was a pleasant one. Our team is at your disposal and we hope to see you soon on our website!
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A. A.
11 Sept 2022
Verified reviewVery professional
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A. A.
11 Sept 2022
Verified reviewChronopost did nit provide me with the necessary ID no to make it possible to pick up the delivery. At last managed to find it my self in the early steps of Chronopost’s tracking history. The handshaking between Cronopost and the Swedish agent PostNord has to improve. It’s a disaster. It was the same mess the last time I ordered from you.
Reply from Palaisdesthes.com
Hello, thank you for your feedback. We do our utmost to ensure a fast and easy delivery. However, sometimes our carriers have trouble in delivering packages and we are very sorry about that. Please do not hesitate to contact us by email (service-client@palaisdesthes.com) to find out more about the delivery of your package ! Your Customer Service.
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A. A.
8 Sept 2022
Verified reviewEverything is perfect !
Reply from Palaisdesthes.com
Dear customer, we are delighted to read that your experience at Palais des Thés was a pleasant one. Our team is at your disposal and we hope to see you soon on our website!
Reviews displayed in chronological order
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