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Review Summary
PalaisdesThes stands out for tea quality, with customers describing aromatic, fine, and delicious teas that feel carefully selected. Buying online is also reported as simple, with fast delivery and neatly packed orders making the experience smooth from start to finish.
Delivery
"The website is a bit slow to load. The delivery was as expected. The teas are divine!"
"Palais des Thes customer service is amazing, tracked the delivery, proactively resolved the issues with the delivery company."
"High quality trás, great experience with online buys. Very speedy delivery."
Digital experience
"Delicious tea easy website"
"The best teas and a very easy to navigate website. Prompt delivery times mean an overall great experience"
"Delivery was fast and it was so easy to buy online."
Responsiveness
"Very good, a perfect, meticulous and attentive service. I would recommend it!"
"Fantastic service, very patient and friendly."
"Very good, a perfect, meticulous and attentive service. I would recommend it!"
Team expertise
"Zeer goede service."
"The site, the company is amazing, so many different types of real tea. The delivery guy was nice and decent, no complaits there."
"Excellent quality teas and great customer service."
Choice
"Fantastic quality and variety of products and an exquisite customer service."
"Very good explanations and descriptions for all items, easy to browse and choose your favourites"
"super easy, user friendly shopping with! And great idea for the option to choose sample of other tea."
Friendliness & courtesy
"very good service always helpful & great teas"
"Fast and friendly service."
"An amazing store and and amazing service."
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A. A.
22 Nov 2022
Verified review—-**
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A. A.
19 Nov 2022
Verified reviewDelivery arrived fast, good service.
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A. A.
18 Nov 2022
Verified reviewI am more than satisfied with my order. I live in Hungary and it arrived in like 3 days. The packing is beautiful. I am obsessed with it. Thank you so much.
Reply from Palaisdesthes.com
Dear customer, thank you for taking the time to leave us a review. We are doing our best to ensure that you can enjoy your teas as quickly as possible. We remain at your entire disposal and wish you a pleasant tasting of your teas.
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A. A.
17 Nov 2022
Verified reviewVery happy with my order. Tea is very tasty, came quickly, and was well packaged. Prices are higher than what you can get in your grocery store but your local grocery store probably doesn't offer the unique tastes and "experiences" that the Palais Des Thes tea does. I've ordered from here before and would order again!
Reply from Palaisdesthes.com
Dear customer, we are delighted to read that your experience at Palais des Thés was a pleasant one. Our team is at your disposal and we hope to see you soon on our website!
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A. A.
16 Nov 2022
Verified reviewQuick delivery with tracking, perfect!
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A. A.
12 Nov 2022
Verified reviewFabulous. Lovely tea and great service. Fast delivery.
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A. A.
12 Nov 2022
Verified reviewA friend introduced me to Palais des Thés and the teas she sent me were delightful, so I had to get some of my own as well. The website works like I would expect it to, and it has many options and search filters.
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A. A.
11 Nov 2022
Verified reviewEverything was good
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A. A.
10 Nov 2022
Verified reviewIt was easy to find what I wanted. The descriptions of teas helped me to choose.
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A. A.
8 Nov 2022
Verified reviewVäga ebamäärane pist ja ei vastuta oma teenuse eest.
Reply from Palaisdesthes.com
Hello, thank you for your testimony. We invite you to contact us by email (service-client@palaisdesthes.com) or by telephone (01.43.56.90.90 from Monday to Saturday from 9am to 6pm) in order to find a satisfactory solution. I would like to thank you for your patience.
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A. A.
7 Nov 2022
Verified reviewJe suis tres contente de ia qualite de the et votre accueil .
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A. A.
6 Nov 2022
Verified reviewBeautiful infusions. Forgotten delivery later corrected.
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A. A.
6 Nov 2022
Verified reviewHo conosciuto i vostri the a Parigi e ne sono rimasta colpita. Poterli acquistare direttamente dal sito è un vantaggio poiché in Italia non li ho trovati. Peccato per le spese di spedizione che sono un pò alte.
Reply from Palaisdesthes.com
Dear customer, we are delighted to read that your experience at Palais des Thés was a pleasant one. Also, we are sorry that the prices offered do not suit you. Our teams make every effort to guarantee the best quality / price ratio. Our team is at your disposal and we hope to see you soon on our website!
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A. A.
6 Nov 2022
Verified reviewI’ve become a regular customer with Palais des Thés and I am enjoying very much the products and the service
Reply from Palaisdesthes.com
Dear customer, thank you for leaving us this review. We are delighted that you have been satisfied with your shopping experience. We remain at your disposal and wish you a great day.
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A. A.
5 Nov 2022
Verified reviewExcellent service
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A. A.
5 Nov 2022
Verified reviewClear website and exceptionally rapid delivery.
Reply from Palaisdesthes.com
Dear customer, thank you for taking the time to complete this review. We are happy that your experience on our website has lived up to your expectations. We wish you a great tastings of your teas!
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A. A.
4 Nov 2022
Verified reviewI recibed it whith retard
Reply from Palaisdesthes.com
Hello, thank you for your feedback. We do our utmost to ensure a fast delivery. However, sometimes our carriers are late in delivering packages and we are very sorry about that. Please do not hesitate to contact us by email (service-client@palaisdesthes.com) to find out more about the delivery of your package! Your Customer Service.
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A. A.
4 Nov 2022
Verified reviewBest tea i have had
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A. A.
4 Nov 2022
Verified reviewEasy site to navigate.
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A. A.
4 Nov 2022
Verified reviewMy favorite place to buy tea.
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