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Review Summary
PalaisdesThes stands out for tea quality, with customers describing aromatic, fine, and delicious teas that feel carefully selected. Buying online is also reported as simple, with fast delivery and neatly packed orders making the experience smooth from start to finish.
Delivery
"The website is a bit slow to load. The delivery was as expected. The teas are divine!"
"Palais des Thes customer service is amazing, tracked the delivery, proactively resolved the issues with the delivery company."
"High quality trás, great experience with online buys. Very speedy delivery."
Digital experience
"Delicious tea easy website"
"The best teas and a very easy to navigate website. Prompt delivery times mean an overall great experience"
"Delivery was fast and it was so easy to buy online."
Responsiveness
"Very good, a perfect, meticulous and attentive service. I would recommend it!"
"Fantastic service, very patient and friendly."
"Very good, a perfect, meticulous and attentive service. I would recommend it!"
Team expertise
"Zeer goede service."
"The site, the company is amazing, so many different types of real tea. The delivery guy was nice and decent, no complaits there."
"Excellent quality teas and great customer service."
Choice
"Fantastic quality and variety of products and an exquisite customer service."
"Very good explanations and descriptions for all items, easy to browse and choose your favourites"
"super easy, user friendly shopping with! And great idea for the option to choose sample of other tea."
Friendliness & courtesy
"very good service always helpful & great teas"
"Fast and friendly service."
"An amazing store and and amazing service."
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A. A.
8 Dec 2022
Verified reviewWonderful, very attractive online shop with great, extensive choice of teas, infusions, etc., with very good descriptions as well. Ordering is easy, delivery fast and products are carefully packed.
Reply from Palaisdesthes.com
Dear customer, thank you for leaving us this review. We are delighted that you have been satisfied with your shopping experience. We remain at your disposal and wish you a great day.
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A. A.
8 Dec 2022
Verified reviewGood experience.
Reply from Palaisdesthes.com
Dear customer, thank you for taking the time to complete this review. Your satisfaction is our priority and we will make sure to forward your suggestions to the appropriate department.
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A. A.
6 Dec 2022
Verified reviewAll perfect thanks
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A. A.
6 Dec 2022
Verified reviewPerfect on time
Reply from Palaisdesthes.com
Hello, our teams are very happy that your order brings you satisfaction. We would also be delighted to have your opinion after tasting.
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A. A.
6 Dec 2022
Verified reviewSite perfectly straightforward, delivery timely
Reply from Palaisdesthes.com
Dear customer, thank you for taking the time to complete this review. We are happy that your experience on our website has lived up to your expectations. We wish you a great tastings of your teas!
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A. A.
4 Dec 2022
Verified reviewI recieved some tea demaged but my complaint has been dealt with immediately. Thank you very much for your attitute. I am really satisfied with products and customer care.
Reply from Palaisdesthes.com
Dear customer, thank you for taking the time to leave us your opinion. Your satisfaction being our priority, our team is putting their expertise to help you from Monday to Saturday from 9am to 6pm.
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A. A.
3 Dec 2022
Verified reviewFast delivery
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A. A.
3 Dec 2022
Verified reviewThe website is very poor. It doesn't work very well. I wasn't able to pay for my order on the website. Your staff had to sent me a separate link to pay. I tried Firefox and Chrome but it still didn't work properly. Also, there was a light grey colour over the screen when using Firefox. You really need a new website provider immediately!
Reply from Palaisdesthes.com
Hello, thank you for taking the time to write a review of your purchase experience. We are sorry that your experience did not meet your expectations. Your comments have been taken into account and forwarded to the relevant department. Have a great day, Customer Service.
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A. A.
3 Dec 2022
Verified reviewVery happy with my order! Is the best tea that brings me joy! I love this tea! Very Happy that is delivered to Romania !
Reply from Palaisdesthes.com
Dear customer, thank you for taking the time to leave us a review. We are doing our best to ensure that you can enjoy your teas as quickly as possible. We remain at your entire disposal and wish you a pleasant tasting of your teas.
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A. A.
2 Dec 2022
Verified reviewTodo ok
Reply from Palaisdesthes.com
Dear customer, we invite you to rate our web site again once possible!
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A. A.
2 Dec 2022
Verified reviewFor the third year in a row both service and products have been just amazing!
Reply from Palaisdesthes.com
Dear customer, thank you for taking the time to leave us your opinion. Your satisfaction being our priority, our team is putting their expertise to help you from Monday to Saturday from 9am to 6pm.
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A. A.
2 Dec 2022
Verified reviewPerfect
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A. A.
2 Dec 2022
Verified reviewThe person did not ring the bell so the parcel had to be picked up, and this was not expectes .this is about the mailing service. I would recommend another mailing service
Reply from Palaisdesthes.com
Hello, thank you for your testimony. We invite you to contact us by email (service-client@palaisdesthes.com) or by telephone (01.43.56.90.90 from Monday to Saturday from 9am to 6pm) in order to find a satisfactory solution. I would like to thank you for your patience.
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A. A.
2 Dec 2022
Verified reviewSpeedy delivery!
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A. A.
2 Dec 2022
Verified reviewVery tasty tea in elegant performance and a quick delivery;
Reply from Palaisdesthes.com
Dear customer, we are delighted to read that your experience since 3 years at Palais des Thés was a pleasant one. Our team is at your disposal and we hope to see you soon on our website!
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A. A.
2 Dec 2022
Verified reviewClear and easy to order.
Reply from Palaisdesthes.com
Hello, our teams are very happy that your teas bring you satisfaction. Do not hesitate to rediscover them cold-brewed this summer.
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A. A.
26 Nov 2022
Verified reviewLike always it is a pleasure customing with you Palais Des Thes. The attention and the caring you give to make sure when and how l receive my parcel makes me appreciatting you more and more. This proves a great professionalism as well. Also Your tea continues to bewitch me each time l try something new but Green Tea with Jasmine Mao Feng it’s always helpful when losing weight and burning fat. Thank you kindly for the present Tea & Love. lt was a wonderful present.
Reply from Palaisdesthes.com
Dear customer, thank you for leaving us this review. We are delighted that you have been satisfied with your shopping experience. We remain at your disposal and wish you a great day.
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A. A.
24 Nov 2022
Verified reviewOne of the tin is slightly damaged. Otherwise decent arriving time. Bit pricey teas though
Reply from Palaisdesthes.com
Dear customer, thank you for taking the time to write a review of your experience. We are very sorry that your package arrived damaged. Our teams pack the parcels with care but it can happen that they are damaged during transport. Please send us an email (service-client@palaisdesthes.com) describing the situation, photos will be requested during the first exchange. Have a nice day, your Customer Service.
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A. A.
23 Nov 2022
Verified reviewPalais des Thés sells lovely teas and shipping is quick, I am always happy to order from them.
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A. A.
23 Nov 2022
Verified reviewThe Paliad des Thes website is very clear with great descriptions. Communication with the team is fast and informative and delivery very efficient.
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