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Review Summary
PalaisdesThes stands out for tea quality, with customers describing aromatic, fine, and delicious teas that feel carefully selected. Buying online is also reported as simple, with fast delivery and neatly packed orders making the experience smooth from start to finish.
Delivery
"The website is a bit slow to load. The delivery was as expected. The teas are divine!"
"Palais des Thes customer service is amazing, tracked the delivery, proactively resolved the issues with the delivery company."
"High quality trás, great experience with online buys. Very speedy delivery."
Digital experience
"Delicious tea easy website"
"The best teas and a very easy to navigate website. Prompt delivery times mean an overall great experience"
"Delivery was fast and it was so easy to buy online."
Responsiveness
"Very good, a perfect, meticulous and attentive service. I would recommend it!"
"Fantastic service, very patient and friendly."
"Very good, a perfect, meticulous and attentive service. I would recommend it!"
Team expertise
"Zeer goede service."
"The site, the company is amazing, so many different types of real tea. The delivery guy was nice and decent, no complaits there."
"Excellent quality teas and great customer service."
Choice
"Fantastic quality and variety of products and an exquisite customer service."
"Very good explanations and descriptions for all items, easy to browse and choose your favourites"
"super easy, user friendly shopping with! And great idea for the option to choose sample of other tea."
Friendliness & courtesy
"very good service always helpful & great teas"
"Fast and friendly service."
"An amazing store and and amazing service."
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A. A.
27 Dec 2022
Verified reviewI like your tea and also the service of delivery you provide.
Reply from Palaisdesthes.com
Dear customer, thank you for leaving us this review. We are delighted that you have been satisfied with your shopping experience. We remain at your disposal and wish you a great day.
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A. A.
25 Dec 2022
Verified reviewThere are certain links that no longer work on the website. As a first time user, I was exploring the whole website and more then a few times the link I clicked on lead me to 404 Page doesn't exist. Other then that, perfect experience!
Reply from Palaisdesthes.com
Hello, thank you for taking the time to give us your opinion. Your comments are valuable and we will take care to forward them to the relevant departments. Have a nice day, your Customer Service
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A. A.
23 Dec 2022
Verified reviewI am very satisfied with my order and with all the gifts! I love your products very much!
Reply from Palaisdesthes.com
Dear customer, thank you for leaving us this review. We are delighted that you have been satisfied with your shopping experience. We remain at your disposal and wish you a great day.
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A. A.
23 Dec 2022
Verified reviewVery good tea set with surprising gift
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A. A.
21 Dec 2022
Verified reviewDelivered on time and good product quality.
Reply from Palaisdesthes.com
Dear customer, thank you for taking the time to leave us a review. We are doing our best to ensure that you can enjoy your teas as quickly as possible. We remain at your entire disposal and wish you a pleasant tasting of your teas.
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A. A.
20 Dec 2022
Verified reviewGreat Product!
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A. A.
20 Dec 2022
Verified reviewPrima, naar Nederland verzenden kost helaas wel erg veel.
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A. A.
20 Dec 2022
Verified reviewVery informative website, sometimes reloades unexpectedly. Had issues with loyalty benefits
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A. A.
20 Dec 2022
Verified reviewEverything was perfect
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A. A.
20 Dec 2022
Verified reviewThis order was sent to Czech because you will not send to the UK despite my repeated requests hence your 2 stars yet you claim to send all over the world including the USA which is notoriously awkward over imports.
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A. A.
17 Dec 2022
Verified reviewGood
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A. A.
16 Dec 2022
Verified reviewExcellent tea and very good service.
Reply from Palaisdesthes.com
Dear customer, thank you for taking the time to leave us your opinion. Your satisfaction being our priority, our team is putting their expertise to help you from Monday to Saturday from 9am to 6pm.
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A. A.
16 Dec 2022
Verified reviewEverything was great, definitely will order again!
Reply from Palaisdesthes.com
Dear customer, thank you for leaving us this review. We are delighted that you have been satisfied with your shopping experience. We remain at your disposal and wish you a great day.
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A. A.
15 Dec 2022
Verified reviewExtremely helpful & understanding customer service - my order was sent a second time in record time following issues with the first delivery. Merci beaucoup
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A. A.
14 Dec 2022
Verified reviewall good
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A. A.
13 Dec 2022
Verified reviewThe Courier doesn't respect the timing indicated
Reply from Palaisdesthes.com
Hello, thank you for your feedback. We do our utmost to ensure a fast delivery. However, sometimes our carriers are late in delivering packages and we are very sorry about that. Please do not hesitate to contact us by email (service-client@palaisdesthes.com) to find out more about the delivery of your package! Your Customer Service.
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A. A.
12 Dec 2022
Verified reviewExpedient delivery, information provided timely.
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A. A.
11 Dec 2022
Verified reviewWonderful, very attractive online shop with great, extensive choice of teas, infusions, etc., with very good descriptions as well. Ordering is easy, delivery fast and products are carefully packed.
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A. A.
11 Dec 2022
Verified reviewThe website was easy to use, and everything was very clear. The delivery was very fast.
Reply from Palaisdesthes.com
Dear customer, thank you for taking the time to complete this review. We are happy that your experience on our website has lived up to your expectations. We wish you a great tastings of your teas!
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A. A.
10 Dec 2022
Verified reviewSomehow the initial delivery didn't arrive, but customer support was very helpful on the phone and immediately sent a replacement. Great service.
Reviews displayed in chronological order
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