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Review Summary
PalaisdesThes stands out for tea quality, with customers describing aromatic, fine, and delicious teas that feel carefully selected. Buying online is also reported as simple, with fast delivery and neatly packed orders making the experience smooth from start to finish.
Delivery
"The website is a bit slow to load. The delivery was as expected. The teas are divine!"
"Palais des Thes customer service is amazing, tracked the delivery, proactively resolved the issues with the delivery company."
"High quality trás, great experience with online buys. Very speedy delivery."
Digital experience
"Delicious tea easy website"
"The best teas and a very easy to navigate website. Prompt delivery times mean an overall great experience"
"Delivery was fast and it was so easy to buy online."
Responsiveness
"Very good, a perfect, meticulous and attentive service. I would recommend it!"
"Fantastic service, very patient and friendly."
"Very good, a perfect, meticulous and attentive service. I would recommend it!"
Team expertise
"Zeer goede service."
"The site, the company is amazing, so many different types of real tea. The delivery guy was nice and decent, no complaits there."
"Excellent quality teas and great customer service."
Choice
"Fantastic quality and variety of products and an exquisite customer service."
"Very good explanations and descriptions for all items, easy to browse and choose your favourites"
"super easy, user friendly shopping with! And great idea for the option to choose sample of other tea."
Friendliness & courtesy
"very good service always helpful & great teas"
"Fast and friendly service."
"An amazing store and and amazing service."
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A. A.
13 Jan 2023
Verified reviewFast delivery
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A. A.
13 Jan 2023
Verified reviewVery reliable, despite Christmas holydays, parcel arrived on time.
Reply from Palaisdesthes.com
Dear customer, thank you for taking the time to leave us a review. We are doing our best to ensure that you can enjoy your teas as quickly as possible. We remain at your entire disposal and wish you a pleasant tasting of your teas.
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A. A.
13 Jan 2023
Verified reviewIt is quick and simply easy. Good job! Thank you
Reply from Palaisdesthes.com
Dear customer, we are delighted to read that your experience at Palais des Thés was a pleasant one. Our team is at your disposal and we hope to see you soon on our website!
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A. A.
13 Jan 2023
Verified reviewvery satisfied with my order
Reply from Palaisdesthes.com
Hello, our teams are very happy that your order brings you satisfaction. We would also be delighted to have your opinion after tasting.
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A. A.
13 Jan 2023
Verified reviewGreat products, great service
Reply from Palaisdesthes.com
Dear customer, we are delighted to read that your experience at Palais des Thés was a pleasant one. Our team is at your disposal and we hope to see you soon on our website!
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A. A.
13 Jan 2023
Verified reviewQuiet expensive though
Reply from Palaisdesthes.com
Dear customer, first of all, thank you for your review. We are sorry that the prices offered do not suit you. Our teams make every effort to guarantee the best quality / price ratio. We therefore send them your feedback. We stay at your disposal, your customer service.
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A. A.
7 Jan 2023
Verified reviewFast and accurate as always!
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A. A.
6 Jan 2023
Verified reviewEverything was great
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A. A.
6 Jan 2023
Verified reviewI am an old customer and I am truly satisfied with the quality of tea and delivery service.
Reply from Palaisdesthes.com
Dear customer, thank you for leaving us this review. We are delighted that you have been satisfied with your shopping experience. We remain at your disposal and wish you a great day.
Reply from A. A.
Thank you and good luck
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A. A.
5 Jan 2023
Verified reviewFast, well packaged and detailed.
Reply from Palaisdesthes.com
Dear customer, thank you for taking the time to leave us a review. We are doing our best to ensure that you can enjoy your teas as quickly as possible. We remain at your entire disposal and wish you a pleasant tasting of your teas.
Reply from A. A.
Thank you for your work, a pleasure to deal with you
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A. A.
4 Jan 2023
Verified reviewvery good
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A. A.
1 Jan 2023
Verified reviewFast shipping and the best tea ever
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A. A.
31 Dec 2022
Verified reviewPdt is my favourite brand! I restocked on my teas and got a new flavours, plus some gift teas! The shipping is a bit on the steep side
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A. A.
29 Dec 2022
Verified reviewEasy to use website
Reply from Palaisdesthes.com
Dear customer, thank you for taking the time to complete this review. We are happy that your experience on our website has lived up to your expectations. We wish you a great tastings of your teas!
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A. A.
28 Dec 2022
Verified reviewPerfect tea, nice service
Reply from Palaisdesthes.com
Hello, our teams are very happy that your teas bring you satisfaction. Do not hesitate to rediscover them cold-brewed this summer.
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A. A.
28 Dec 2022
Verified reviewGreat teas, great customer service. International shipping is pricey so I’d love to see more Palais des Thés stores in Europe!
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A. A.
28 Dec 2022
Verified reviewSmooth, fast delivery
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A. A.
27 Dec 2022
Verified reviewExcellent products ,easy on line experience and prompt delivery.
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A. A.
27 Dec 2022
Verified reviewAll ordered goods arrived on time
Reply from Palaisdesthes.com
Dear customer, thank you for taking the time to leave us a review. We are doing our best to ensure that you can enjoy your teas as quickly as possible. We remain at your entire disposal and wish you a pleasant tasting of your teas.
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A. A.
27 Dec 2022
Verified reviewExcellent, thank you.
Reviews displayed in chronological order
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