Go to website
Review Summary
PalaisdesThes stands out for tea quality, with customers describing aromatic, fine, and delicious teas that feel carefully selected. Buying online is also reported as simple, with fast delivery and neatly packed orders making the experience smooth from start to finish.
Delivery
"Delicious tea and received my package very quickly. High"
"The website is a bit slow to load. The delivery was as expected. The teas are divine!"
"Palais des Thes customer service is amazing, tracked the delivery, proactively resolved the issues with the delivery company."
Digital experience
"Delicious tea easy website"
"High quality trás, great experience with online buys. Very speedy delivery."
"The best teas and a very easy to navigate website. Prompt delivery times mean an overall great experience"
Responsiveness
"Very good, a perfect, meticulous and attentive service. I would recommend it!"
"Fantastic service, very patient and friendly."
"Very good, a perfect, meticulous and attentive service. I would recommend it!"
Team expertise
"Zeer goede service."
"The site, the company is amazing, so many different types of real tea. The delivery guy was nice and decent, no complaits there."
"Excellent quality teas and great customer service."
Choice
"Fantastic quality and variety of products and an exquisite customer service."
"Very good explanations and descriptions for all items, easy to browse and choose your favourites"
"super easy, user friendly shopping with! And great idea for the option to choose sample of other tea."
Friendliness & courtesy
"very good service always helpful & great teas"
"Fast and friendly service."
"An amazing store and and amazing service."
-
A. A.
1 Jun 2023
Verified reviewI've been a customer with Palais des Thés for 10 years, ever since wandering into one of their in-person stores. That store has long since shut down, but I've kept ordering as an international because the tea quality is among the best and the online experience is very polished. Here's to the next decade!
-
A. A.
1 Jun 2023
Verified reviewVery good tea, delivered with small delay
-
A. A.
1 Jun 2023
Verified reviewSatisfied with the order..
-
A. A.
1 Jun 2023
Verified reviewThe addresses registered on the screen at the time of address registration are not printed in the same order as the mailing address. This worries Japanese postmen. I would appreciate it if you could use a US-style address for mail to Japan.
-
A. A.
1 Jun 2023
Verified reviewI wish the points program was clearer. Unfortunately I found out after I received my order that my €75 earned no points because I don’t live in France. If you don’t live in France I would suggest to order from a local distributor than using the website.
Reply from Palaisdesthes.com
Hello, thank you for your feedback. Our new Theophile program is also valid following a purchase on our website. We can confirm that you have been able to accumulate buds following your purchase. When you make a purchase, the update of your buds will be visible the next day in your online customer area. We wish you a nice day. Camille
Reply from A. A.
You’re absolutely correct. The card I received with my order stated otherwise and I didn’t my online account until now. Thank you for clearing that up.
Show exchanges Hide exchanges -
A. A.
1 Jun 2023
Verified reviewGood job tracking the package and reporting any delays. Excelent customer service. Thank you so much.
Reply from Palaisdesthes.com
Dear customer, thank you for leaving us this review. We are delighted that you have been satisfied with your shopping experience. We remain at your disposal, your Customer Service.
-
A. A.
29 May 2023
Verified reviewA wide range of teas. Easy ordering and fast delivery. No any problems
-
A. A.
26 May 2023
Verified reviewTop quality tea
Reply from Palaisdesthes.com
Hello, thank you for taking the time to leave us a comment. We are delighted that our beautiful teas are giving you complete satisfaction.
-
A. A.
25 May 2023
Verified reviewSuperb tea shop The perfect place to get astounding tea's from all over the world
Reply from Palaisdesthes.com
Hello, thank you for your comment. We are delighted that our brand has brought you complete satisfaction.
-
A. A.
25 May 2023
Verified reviewTout est parfait! Merci!
Reply from Palaisdesthes.com
Bonjour. Nous sommes ravis que notre site web soit à la hauteur de vos attentes. Nos équipes œuvrent sans relache pour vous proposer un site au top ! Service client.
-
A. A.
24 May 2023
Verified reviewOverall great experience with a great variety of delicious teas to chose from, with a very fast and smooth delivery. Can't wait to order again and try other teas.
Reply from Palaisdesthes.com
Dear customer, we are delighted to read that your experience at Palais des Thés was a pleasant one. Our team is at your disposal and we hope to see you soon on our website!
-
A. A.
24 May 2023
Verified reviewFast delivery, but without tracking. Very satisfied with the tea, high quality, very tasty.
-
A. A.
24 May 2023
Verified reviewYour selection of teas has dramatically deminished in favour of flavoured teas. Your prices have gone sky high.
-
A. A.
24 May 2023
Verified reviewHeerlijk smaakvolle thee
-
A. A.
23 May 2023
Verified reviewFast, efficient.
-
A. A.
21 May 2023
Verified reviewIt took two weeks to arrive. Disappointed that I could not get it when I needed it. Delivery postponed the scheduled date several times and the online store never responded to my enquiries. Worst of all I was looking forward to it.
Reply from Palaisdesthes.com
Hello, thank you for your feedback. We do our best to ensure a fast delivery. However, sometimes our carriers are late in delivering packages and we are very sorry about that. Please do not hesitate to contact us by email (service-client@palaisdesthes.com) to find out more about the delivery of your package! Your Customer Service.
-
A. A.
21 May 2023
Verified reviewGreat tea!
-
A. A.
21 May 2023
Verified reviewThere were some problems with the delivery step - had to re-enter my address several time to get to the next (payment) step.
Reply from Palaisdesthes.com
Hello, thank you for taking the time to write a review of your purchase experience. We are sorry that your experience did not meet your expectations. Your comments have been taken into account and forwarded to the relevant department. Have a great day.
-
A. A.
21 May 2023
Verified reviewRecommend
-
A. A.
21 May 2023
Verified reviewBest tea shop in the world. Always in search of new tea Great range of tea and tea products
Reviews displayed in chronological order
Contact
Go to website
Certification
