Go to website
Review Summary
PalaisdesThes stands out for tea quality, with customers describing aromatic, fine, and delicious teas that feel carefully selected. Buying online is also reported as simple, with fast delivery and neatly packed orders making the experience smooth from start to finish.
Delivery
"Delicious tea and received my package very quickly. High"
"The website is a bit slow to load. The delivery was as expected. The teas are divine!"
"Palais des Thes customer service is amazing, tracked the delivery, proactively resolved the issues with the delivery company."
Digital experience
"Delicious tea easy website"
"High quality trás, great experience with online buys. Very speedy delivery."
"The best teas and a very easy to navigate website. Prompt delivery times mean an overall great experience"
Responsiveness
"Very good, a perfect, meticulous and attentive service. I would recommend it!"
"Fantastic service, very patient and friendly."
"Very good, a perfect, meticulous and attentive service. I would recommend it!"
Team expertise
"Zeer goede service."
"The site, the company is amazing, so many different types of real tea. The delivery guy was nice and decent, no complaits there."
"Excellent quality teas and great customer service."
Choice
"Fantastic quality and variety of products and an exquisite customer service."
"Very good explanations and descriptions for all items, easy to browse and choose your favourites"
"super easy, user friendly shopping with! And great idea for the option to choose sample of other tea."
Friendliness & courtesy
"very good service always helpful & great teas"
"Fast and friendly service."
"An amazing store and and amazing service."
-
A. A.
25 Sept 2023
Verified reviewAmazingly quick international delivery, in a fortnight I received the package with al the ordered tea bags, container plus one extra and 4 samples
Reply from Palaisdesthes.com
Dear customer, we are delighted to read that your experience on our website was a pleasant one and that you have received your order quickly. Our team stays at your disposal and we hope to see you soon on our website!
-
A. A.
25 Sept 2023
Verified reviewExcellent
-
A. A.
24 Sept 2023
Verified reviewQuick delivery.
-
A. A.
23 Sept 2023
Verified reviewGreat service from Palais de Thes & a really helpful team to shop from. Highly recommended
-
A. A.
22 Sept 2023
Verified reviewWe are very satisfied with our order. Happy with this tea
-
A. A.
22 Sept 2023
Verified reviewDelivery cost for Hungary is quite expensive, it would be great free delivery option above an exact amount or some other options, but I am very happy with my products!
Reply from Palaisdesthes.com
Dear customer, first of all, thank you for your review. We are sorry that the prices offered do not suit you. Our teams make every effort to guarantee the best quality / price ratio. We therefore send them your feedback. We wish you a good day ! Lea
-
A. A.
21 Sept 2023
Verified reviewGreat everything, products and delivery
-
A. A.
21 Sept 2023
Verified reviewQuality of products and service
-
A. A.
19 Sept 2023
Verified reviewThe browsing experience on the website is very easy and intuitive, I have been a loyal customer of Palais des Thes and love ordering from them even now that I have moved to another country. The delivery was quick, the unpacking experience is always a joy and the tea itself is rich in flavour, consistent and always accompanies my start and end of each day. I only wish that more flavours were available in all formats. Thanks!
-
A. A.
17 Sept 2023
Verified reviewExcellent customer service. Fast & efficient. Great choice of teas
-
A. A.
14 Sept 2023
Verified reviewQuick delivery, the tea is great as usual. Will continue to recommend the Palais des Thes to my friends.
Reply from Palaisdesthes.com
Hi, thank you for taking time writing us. We are delighted to read that you received your order quickly. We do our utmost to offer you the very best !
-
A. A.
14 Sept 2023
Verified reviewI love the teas available from Palais des thés and it’s fantastic to be able to get them online as I don’t live near any city with a similar product.
-
A. A.
12 Sept 2023
Verified reviewWith a clear reachable address where to deliver and opening hours from 8am till 9pm the delivery company SEUR took the decision to leave the parcel at a delivery point with a notification to pick up the parcel.
-
A. A.
11 Sept 2023
Verified reviewA wide selection of excellent teas.Interesting blends/ mixtures for everyone. Reliability and quality.
Reply from Palaisdesthes.com
Hi, thank you for sharing your comment. We are delighted to read that the variety of our teas and infusions has brought you satisfaction. We stay at your disposal and wish you a nice day !
-
A. A.
11 Sept 2023
Verified reviewNo problems.
-
A. A.
11 Sept 2023
Verified reviewWebsite easy and enjoyable. Ordering was easy. The samples are a nice touch!
-
A. A.
11 Sept 2023
Verified reviewMaybe cheaper delivery options.
-
A. A.
11 Sept 2023
Verified reviewGreat quality tea, fairly priced, and delivered quickly
-
A. A.
18 Jul 2023
Verified reviewVery good products and service. I appreciate purchases at Palais des Thes.
-
A. A.
11 Jul 2023
Verified reviewHavent received any emails with the delivery date/confirmation that the package is on the way
Reply from Palaisdesthes.com
Dear customer, thank you for your feedback. We're sorry that you didn't receive a tracking number for your order! If this happens again, please contact us directly by e-mail at this address: service-client@palaisdesthes.com. We stay at your disposal ! Anaïs
Reviews displayed in chronological order
Contact
Go to website
Certification
