What do Internet users think about palaisdesthes.com ?

PalaisdesThes stands out for tea quality, with customers describing aromatic, fine, and delicious teas that feel carefully selected. Buying online is also reported as simple, with fast delivery and neatly packed orders making the experience smooth from start to finish. Reviews also mention prompt service, attentive and friendly customer care, and a website that is easy to navigate. Some customers highlight thoughtful packaging and even a small gift, while others appreciate how quickly orders arrive, including international delivery. PalaisdesThes gathers overwhelmingly positive customer feedback with 2452 reviews published in total and an average rating of 4.9 stars.

Reviews for Palaisdesthes.com

Total: 2 452 reviews since 19/02/2021

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4.9

Based on 291 reviews from the last 12 months

5

91%
4

7%
3

1%
2

1%
1

<1%

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2 ★

3 ★

4 ★

5 ★

Review Summary

PalaisdesThes stands out for tea quality, with customers describing aromatic, fine, and delicious teas that feel carefully selected. Buying online is also reported as simple, with fast delivery and neatly packed orders making the experience smooth from start to finish.

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Helpful?

Delivery

200 reviews mention delivery, with 84% positive feedback.

"Delicious tea and received my package very quickly. High"

"The website is a bit slow to load. The delivery was as expected. The teas are divine!"

"Palais des Thes customer service is amazing, tracked the delivery, proactively resolved the issues with the delivery company."

Digital experience

67 reviews mention the digital experience, with 94% positive feedback.

"Delicious tea easy website"

"High quality trás, great experience with online buys. Very speedy delivery."

"The best teas and a very easy to navigate website. Prompt delivery times mean an overall great experience"

Responsiveness

15 reviews mention our responsiveness, with 100% positive feedback.

"Very good, a perfect, meticulous and attentive service. I would recommend it!"

"Fantastic service, very patient and friendly."

"Very good, a perfect, meticulous and attentive service. I would recommend it!"

Team expertise

14 reviews mention our team's expertise, with 100% positive feedback.

"Zeer goede service."

"The site, the company is amazing, so many different types of real tea. The delivery guy was nice and decent, no complaits there."

"Excellent quality teas and great customer service."

Choice

14 reviews mention choice, with 100% positive feedback.

"Fantastic quality and variety of products and an exquisite customer service."

"Very good explanations and descriptions for all items, easy to browse and choose your favourites"

"super easy, user friendly shopping with! And great idea for the option to choose sample of other tea."

Friendliness & courtesy

11 reviews mention our friendliness and courtesy, with 100% positive feedback.

"very good service always helpful & great teas"

"Fast and friendly service."

"An amazing store and and amazing service."

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A. A.
27 Oct 2023
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The most delicious teas in the world! Delivered swiftly, with no fuss. I very highly recommend Palais Des Thés.
Experience from: 10 Oct 2023
A. A.
27 Oct 2023
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Everything went very well, excellent quality
Experience from: 10 Oct 2023
A. A.
24 Oct 2023
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Calendars are gifts, teas are great
Experience from: 12 Oct 2023
A. A.
23 Oct 2023
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Prompt and efficient. Great communication.
Experience from: 12 Oct 2023
A. A.
22 Oct 2023
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Fast and good
Experience from: 11 Oct 2023
A. A.
18 Oct 2023
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The fact that delivery was so fast is nothing compared to how good the teas are. Everything we have tried from PdT has been astonishingly good. I would highly recommend getting one of the sample boxes with multiple types of tea. It has opened our eyes (and tastebuds) completely.
Experience from: 5 Oct 2023
A. A.
18 Oct 2023
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For me, it is 10 years since I came in contact with Palais des Thes. The best tea-shop in the world!!! I highly recommend it to everybody!!! ❤️
Experience from: 1 Oct 2023
A. A.
12 Oct 2023
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quick and easy way to order delicious tea
Experience from: 25 Sept 2023
A. A.
11 Oct 2023
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All is perfect
Experience from: 30 Sept 2023
A. A.
11 Oct 2023
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Very easy and fast browsing, the delivery service in Greece has improved, fantastic tea.
Experience from: 28 Sept 2023
A. A.
11 Oct 2023
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Quick delivery
Experience from: 25 Sept 2023
A. A.
9 Oct 2023
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Good experience. Could use more reviews on products and deeper descriptions.
Experience from: 23 Sept 2023
Reply from Palaisdesthes.com

Dear Customer, we would like to thank you for taking the time to give us your opinion. Your comments are valuable and we will take care to forward them to the relevant departments. Have a nice day. Lea
A. A.
7 Oct 2023
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Website is very easy to use and there is good information about each tea
Experience from: 26 Sept 2023
A. A.
7 Oct 2023
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Loads of different flavors to choose from. Delicious products, beautiful packiging and fast delivery within EU.
Experience from: 26 Sept 2023
Reply from Palaisdesthes.com

Dear customer, we are delighted to read that your experience on our website was a pleasant one and that you eceived your order quickly. Our team is at your disposal and we hope to see you soon for new discoveries !
A. A.
1 Oct 2023
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Very good. I have bought tea already many years and I have been very satisfied everything.
Experience from: 14 Sept 2023
A. A.
29 Sept 2023
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Easy to navigate website, with clear imagery and descriptions of the teas. Checkout process works well, so there are no blockers to placing an order.
Experience from: 11 Sept 2023
Reply from Palaisdesthes.com

Dear customer, we are delighted to read that your experience at Palais des Thés was a pleasant one. Our team is at your disposal and we hope to see you soon on our website!
A. A.
29 Sept 2023
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In general I never order anything direct to home so I wish I could choose the delivery place during order. Now I have to change the delivery place when PostNord sends me a message about the home delivery time.
Experience from: 17 Sept 2023
A. A.
29 Sept 2023
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the beautiful ilustration of the goods reflects the reality.
Experience from: 18 Sept 2023
A. A.
27 Sept 2023
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good
Experience from: 3 Sept 2023
A. A.
26 Sept 2023
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Browsing experience was good. Delivery took some time. It took an entire day to get my package from vilvoorde to my house as it went via another place way south of my address. So no wonder it took long
Experience from: 13 Sept 2023