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Review Summary
PalaisdesThes stands out for tea quality, with customers describing aromatic, fine, and delicious teas that feel carefully selected. Buying online is also reported as simple, with fast delivery and neatly packed orders making the experience smooth from start to finish.
Delivery
"Delicious tea and received my package very quickly. High"
"The website is a bit slow to load. The delivery was as expected. The teas are divine!"
"Palais des Thes customer service is amazing, tracked the delivery, proactively resolved the issues with the delivery company."
Digital experience
"Delicious tea easy website"
"High quality trás, great experience with online buys. Very speedy delivery."
"The best teas and a very easy to navigate website. Prompt delivery times mean an overall great experience"
Responsiveness
"Very good, a perfect, meticulous and attentive service. I would recommend it!"
"Fantastic service, very patient and friendly."
"Very good, a perfect, meticulous and attentive service. I would recommend it!"
Team expertise
"Zeer goede service."
"The site, the company is amazing, so many different types of real tea. The delivery guy was nice and decent, no complaits there."
"Excellent quality teas and great customer service."
Choice
"Fantastic quality and variety of products and an exquisite customer service."
"Very good explanations and descriptions for all items, easy to browse and choose your favourites"
"super easy, user friendly shopping with! And great idea for the option to choose sample of other tea."
Friendliness & courtesy
"very good service always helpful & great teas"
"Fast and friendly service."
"An amazing store and and amazing service."
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A. A.
15 Jan 2024
Verified reviewAmazing selection and the Indian Detox is by far the best tea out there!
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A. A.
14 Jan 2024
Verified reviewThe Teas are fantastic and the delivery service was super efficient
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A. A.
12 Jan 2024
Verified reviewThe order was delivered quite quickly, I love the organic range and the taste of the teas is really wonderful. It makes me happy :)
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A. A.
11 Jan 2024
Verified reviewSite does what it does, nothing special
Reply from Palaisdesthes.com
Dear customer, thank you for leaving us this review. We are delighted that you have been satisfied with your shopping experience. We remain at your disposal and wish you a great day. Nezha
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A. A.
8 Jan 2024
Verified reviewExcellent services. Easy to order and told when goods were to be delivered.
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A. A.
7 Jan 2024
Verified reviewMy teas were deposited in my garbage container by DPD delivery service. I had not been given adequate information by DPD about date and time of delivery. Ony a note in my letterbox indicating that the parcel had been dropped in the gray garbage container....
Reply from Palaisdesthes.com
Hello, thank you kindly for your review ! We are sincerely sorry to hear that your delivery did not meet your expectations, and inform you that we are transmitting your remarks to our carrier right away. We hope that you will still be able to enjoy your products, and wish you a very happy new year ! All the best, Alex.
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A. A.
6 Jan 2024
Verified reviewI absolutely love Palais des Thes! Excellent company, fast shipping, outstanding teas!
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A. A.
5 Jan 2024
Verified reviewall went smooth and ok
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A. A.
2 Jan 2024
Verified reviewAlways the best 👌
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A. A.
2 Jan 2024
Verified reviewI am very pleased
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A. A.
1 Jan 2024
Verified reviewGood
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A. A.
31 Dec 2023
Verified reviewThe order has arrived in time. Unfortunately, the box was damaged and the metal containers too.
Reply from Palaisdesthes.com
Hello, and thank you for your review ! We are truly sorry to hear that you have received some of your products damaged, and have send you an email in order to help you. All the best, Alex.
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A. A.
31 Dec 2023
Verified reviewExcellent service. Fast delivery. Brilliant tea!
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A. A.
30 Dec 2023
Verified reviewSo happy, that I could order your teas online, felt in love with them since I visited Paris.
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A. A.
29 Dec 2023
Verified reviewGreat products, fast delivery in time for Christmas. Sent as a gift. Much appreciated.
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A. A.
28 Dec 2023
Verified reviewPalais des Thés are the best tea company worldwide. Delivery is prompt and efficient to the address in France. They are the experts in creating sublime blends and their base green teas are high quality. I’ve already recommended Palais to many people. I’m a proud Theophile member of many years!
Reply from Palaisdesthes.com
Hello, thank you so much for your very kind and thoughtful review ! We are very pleased to hear that you have been so satisfied with our products for so long, and thank you for your fidelity ! All the best, Alex.
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A. A.
28 Dec 2023
Verified reviewit arrived really fast with some nice surprised inside and it was easy to make the order
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A. A.
27 Dec 2023
Verified reviewMy sister said it is f*** heaven!
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A. A.
27 Dec 2023
Verified reviewAll the teas are lovely and delivery is quick. Got a free candle and free samples with my order which made it even more joyable
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A. A.
26 Dec 2023
Verified reviewGoed verpakt, niet heel snel verstuurd. Toch op tijd aangekomen.
Reviews displayed in chronological order
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