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Review Summary
PalaisdesThes stands out for tea quality, with customers describing aromatic, fine, and delicious teas that feel carefully selected. Buying online is also reported as simple, with fast delivery and neatly packed orders making the experience smooth from start to finish.
Delivery
"Delicious tea and received my package very quickly. High"
"The website is a bit slow to load. The delivery was as expected. The teas are divine!"
"Palais des Thes customer service is amazing, tracked the delivery, proactively resolved the issues with the delivery company."
Digital experience
"Delicious tea easy website"
"High quality trás, great experience with online buys. Very speedy delivery."
"The best teas and a very easy to navigate website. Prompt delivery times mean an overall great experience"
Responsiveness
"Very good, a perfect, meticulous and attentive service. I would recommend it!"
"Fantastic service, very patient and friendly."
"Very good, a perfect, meticulous and attentive service. I would recommend it!"
Team expertise
"Zeer goede service."
"The site, the company is amazing, so many different types of real tea. The delivery guy was nice and decent, no complaits there."
"Excellent quality teas and great customer service."
Choice
"Fantastic quality and variety of products and an exquisite customer service."
"Very good explanations and descriptions for all items, easy to browse and choose your favourites"
"super easy, user friendly shopping with! And great idea for the option to choose sample of other tea."
Friendliness & courtesy
"very good service always helpful & great teas"
"Fast and friendly service."
"An amazing store and and amazing service."
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A. A.
11 Feb 2024
Verified reviewQuick delivery
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A. A.
9 Feb 2024
Verified reviewIt’s easy to order .. and the delivery is verry fast .. even to the Netherlands ☺️
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A. A.
7 Feb 2024
Verified reviewVery easy to navigate on the website and I Recieved my order impressevely fast. Un grand merci. 🙏
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A. A.
7 Feb 2024
Verified reviewI am very satisfied with my order. The website is very accessible and pretty.
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A. A.
6 Feb 2024
Verified reviewEverything perfect as always. Thank you.
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A. A.
5 Feb 2024
Verified reviewDelivery service indicated unsuccessful delivery although I was at home all the day. Then silence for a week, then another unsuccessful attempt to deliver, then finally success. I had to call them 3 times and first time they couldn't even tell me where my package was
Reply from Palaisdesthes.com
Hello, thank you for your review ! We are sincerely sorry that the delivery of your parcel was less than satisfactory, and are making sure to pass on your remark to our Carrier as soon as possible. All the best, Alex.
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A. A.
4 Feb 2024
Verified reviewExcellent delivery! Very friendly and attentive.
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A. A.
4 Feb 2024
Verified reviewEccellente prodotto
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A. A.
3 Feb 2024
Verified reviewI'm very happy to find Palais des Thes in a lunchroom in The Netherlands and found out It is very easy to make an order for myself. The delivery was super quick and arrived in good shape. I will definitely order tea again.
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A. A.
2 Feb 2024
Verified reviewBest tea shop in Europe, as far as I'm concerned.
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A. A.
2 Feb 2024
Verified reviewNothing negative to report. I was informed of the progress of my order and when it was to arrived.
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A. A.
30 Jan 2024
Verified reviewAs always Quick and very nice stuff
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A. A.
29 Jan 2024
Verified reviewThe online ordering process is bugged sometimes but support is very helpful. Both packaging and product quality are super.
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A. A.
29 Jan 2024
Verified reviewVery easy way of online ordering and receiving.
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A. A.
29 Jan 2024
Verified reviewVlug en netjes geleverd, ook in Nederland
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A. A.
25 Jan 2024
Verified reviewvery smart site and fast deliveries.
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A. A.
24 Jan 2024
Verified reviewAchat cher, mais le thé le plus délicieux que j'ai jamais bu. La douceur veloutée est d’une subtilité sans précédent. Gloire!
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A. A.
23 Jan 2024
Verified reviewAll is well, except from the fact that the parcel was mistakenly sent to Australia 😅
Reply from Palaisdesthes.com
Dear customer, thank you for your review. We sincerely apologize for this incident, and inform you that we have send you an email in order to help you. All the best, Alex.
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A. A.
22 Jan 2024
Verified reviewReally amazing tea and fast delivery
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A. A.
17 Jan 2024
Verified reviewExcellent tea quality and perfect delivery. Beyond reproach.
Reviews displayed in chronological order
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