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Review Summary
PalaisdesThes stands out for tea quality, with customers describing aromatic, fine, and delicious teas that feel carefully selected. Buying online is also reported as simple, with fast delivery and neatly packed orders making the experience smooth from start to finish.
Delivery
"Delicious tea and received my package very quickly. High"
"The website is a bit slow to load. The delivery was as expected. The teas are divine!"
"Palais des Thes customer service is amazing, tracked the delivery, proactively resolved the issues with the delivery company."
Digital experience
"Delicious tea easy website"
"High quality trás, great experience with online buys. Very speedy delivery."
"The best teas and a very easy to navigate website. Prompt delivery times mean an overall great experience"
Responsiveness
"Very good, a perfect, meticulous and attentive service. I would recommend it!"
"Fantastic service, very patient and friendly."
"Very good, a perfect, meticulous and attentive service. I would recommend it!"
Team expertise
"Zeer goede service."
"The site, the company is amazing, so many different types of real tea. The delivery guy was nice and decent, no complaits there."
"Excellent quality teas and great customer service."
Choice
"Fantastic quality and variety of products and an exquisite customer service."
"Very good explanations and descriptions for all items, easy to browse and choose your favourites"
"super easy, user friendly shopping with! And great idea for the option to choose sample of other tea."
Friendliness & courtesy
"very good service always helpful & great teas"
"Fast and friendly service."
"An amazing store and and amazing service."
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A. A.
13 Apr 2024
Verified reviewMakkelijke om een keuze te maken
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A. A.
13 Apr 2024
Verified reviewUne entreprise bien gérée de façon évidente . Le thé est excellent . Bien sûre comme toute chose de qualité c'est assez cher . Service client impeccable ; courtois et réactif . Bravo !
Reply from Palaisdesthes.com
Bonjour, nous vous remercions pour votre beau commentaire ! Nous nous faisons une joie de lire votre superbe commentaire. C'est un plaisir de mettre à votre disposition de belles créations exclusives pour vos dégustations ! Belles dégustations à vous, Kim
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A. A.
5 Apr 2024
Verified reviewSuper
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A. A.
2 Apr 2024
Verified reviewThe teas are delicious. I especially enjoy the Brazilian Detox with Mate and the Grand Jasmin Chun Feng.
Reply from Palaisdesthes.com
Hi ! Thank you very much for your comment. We are delighted to read that you enjoy our green teas. We do our utmost to ensure that you enjoy the finest teas ! Have a lovely day, Kim
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A. A.
29 Mar 2024
Verified reviewIt's quite easy to find on the site what you need. It would be even better though if there was a filter option. So you can for example filter on organic and green tea, or on organic and herbal tea etc. The favorites section doesn't seem to work perfectly, so there's a little work with regards to that I think to make browsing and searching easier. But truly, that's just sort of nitpicking :o)
Reply from Palaisdesthes.com
Hello, thank you very much for your comment ! We've taken note of your suggestions and will pass them on to our E-Commerce department. In the meantime, we would like to inform you that it is already possible to filter your search criteria by clicking on one of our categories on the home page (for example Grands Crus), then on the green rectangle icon "filter" to refine your search. All the best, Alex.
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A. A.
29 Mar 2024
Verified reviewall excellent as usual, both quality of goods and delivery
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A. A.
28 Mar 2024
Verified revieweasy order, fast shipping, great teas!
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A. A.
26 Mar 2024
Verified review10/10
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A. A.
21 Mar 2024
Verified reviewAbsolutely love Le Palais des Thes. Always such a diversity of flavors.
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A. A.
19 Mar 2024
Verified reviewShipping charge should be dependent of weight. I think 8€ is expensive. There should be a free shipping when you spend over a certain value like most other companies.
Reply from Palaisdesthes.com
Hello, thank you for taking the time to leave us a review. We are sorry that the international delivery charges are not to your satisfaction. We have taken care to pass on your suggestion to the relevant department. All the best, Alex.
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A. A.
18 Mar 2024
Verified reviewPerfectly delivered and fast
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A. A.
17 Mar 2024
Verified reviewEverything very professional
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A. A.
17 Mar 2024
Verified reviewTeas that never disappoint, give you vigor and mood. I love them. Thank you!
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A. A.
17 Mar 2024
Verified reviewI had problems with delivery. They sent me an email saying that the address was wrong, but there was no option to write or call somewhere to clarify the address. After a few desperate days, without being able to contact anyone, I guess they checked the address again and the package arrived. Another thing I missed is that you don't have an email to answer questions. I only saw the option to call by phone. But I don't know how to speak French or English. In fact, I'm using Google Translate right now. I recommend an email address to ask questions.
Reply from Palaisdesthes.com
We are sorry to hear that you experienced difficulties contacting us during the delivery of your parcel. Contrary to what you have indicated, we are available by email, phone and chat. You will find all the necessary information to contact us at the bottom of our website's homepage, in the "Order Online Customer Service" section. We thank you and wish you a good tasting of your teas ! Audrey
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A. A.
17 Mar 2024
Verified reviewgood
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A. A.
12 Mar 2024
Verified reviewDelicious tea and super speed delivery! Eshop offer is very large and tempting so I will surely be back soon. So far, absolute satisfaction.
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A. A.
12 Mar 2024
Verified reviewnice
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A. A.
9 Mar 2024
Verified reviewFast delivery and excellent te
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A. A.
5 Mar 2024
Verified reviewVery fast delivery, beautiful packaging, the best tea of the world😁.
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A. A.
5 Mar 2024
Verified reviewA bit longer than expected, however, the parcel arrived from France to Latvia in about 10 days!
Reviews displayed in chronological order
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