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Review Summary
PalaisdesThes stands out for tea quality, with customers describing aromatic, fine, and delicious teas that feel carefully selected. Buying online is also reported as simple, with fast delivery and neatly packed orders making the experience smooth from start to finish.
Delivery
"Delicious tea and received my package very quickly. High"
"The website is a bit slow to load. The delivery was as expected. The teas are divine!"
"Palais des Thes customer service is amazing, tracked the delivery, proactively resolved the issues with the delivery company."
Digital experience
"Delicious tea easy website"
"High quality trás, great experience with online buys. Very speedy delivery."
"The best teas and a very easy to navigate website. Prompt delivery times mean an overall great experience"
Responsiveness
"Very good, a perfect, meticulous and attentive service. I would recommend it!"
"Fantastic service, very patient and friendly."
"Very good, a perfect, meticulous and attentive service. I would recommend it!"
Team expertise
"Zeer goede service."
"The site, the company is amazing, so many different types of real tea. The delivery guy was nice and decent, no complaits there."
"Excellent quality teas and great customer service."
Choice
"Fantastic quality and variety of products and an exquisite customer service."
"Very good explanations and descriptions for all items, easy to browse and choose your favourites"
"super easy, user friendly shopping with! And great idea for the option to choose sample of other tea."
Friendliness & courtesy
"very good service always helpful & great teas"
"Fast and friendly service."
"An amazing store and and amazing service."
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A. A.
4 May 2024
Verified reviewPerfect thee!!!
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A. A.
3 May 2024
Verified reviewShopping great, super fast delivery. Parcel was completely torn when it arrived though. One free sample teabag was missing.
Reply from Palaisdesthes.com
Hello, we're delighted to read about your satisfaction with our website and the speedy delivery. We're sorry to hear that your parcel arrived torn, and we'll make sure to inform the carrier to prevent this from happening again. Additionally, we apologize for the missing sample and will arrange to send you a selection of samples to the address of your last order.
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A. A.
1 May 2024
Verified reviewreliable
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A. A.
1 May 2024
Verified reviewVery nice tea and packaging
Reply from Palaisdesthes.com
Hello, we are delighted to learn that your order met your expectations. We wish you delightful tea tastings!
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A. A.
29 Apr 2024
Verified reviewSome items have a little smashed pots. Like a metal jar vs tea. That's bad.
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A. A.
29 Apr 2024
Verified reviewThese are the best teas in the world. No discussion.
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A. A.
27 Apr 2024
Verified reviewFast shipping straight to my doorstep
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A. A.
26 Apr 2024
Verified reviewI love to drink good quality tea and I buy it from palais des thes!!!
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A. A.
25 Apr 2024
Verified reviewThe best teas. When Paleis du Thee shut down their store in Dublin they were sorely missed as no other rea merchant can ev n compete with them for quality. Online shopping experience is great. Delivery arrived in 4 days and process was efficient.
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A. A.
25 Apr 2024
Verified reviewI always look forward to receiving my order from Palais des Thes and thankfully it always arrives promptly!
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A. A.
25 Apr 2024
Verified reviewWe found our tea company two years ago and regularly buy tea online.
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A. A.
21 Apr 2024
Verified reviewOnly 4 because 2 of the tea boxes were in a really bad shape :( meaning that one of them looked as if somebody would’ve step on it and the other was not as badly damaged, but still damaged. The delivery is pretty fast (1 week) and the packaging is good. The tea boxes were clearly not damaged during delivery… I’m sure that they were already damaged when the order was prepared.
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A. A.
17 Apr 2024
Verified reviewExcellent service
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A. A.
16 Apr 2024
Verified reviewI am delighted with my spring order. She arrived very quickly and as always everything was in order. Terrific.
Reply from Palaisdesthes.com
Hi ! Thank you for your kind comment. We are very happy to read your satisfaction with your order. We wish you wonderful tastings. Kim
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A. A.
16 Apr 2024
Verified reviewAlways attentive and professional. Gladly recommend yes !
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A. A.
16 Apr 2024
Verified reviewconsistently great service. I buy teas here for maybe 15 years now? the product is great, and the ordering is easy.
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A. A.
16 Apr 2024
Verified reviewEasy to use website and quick delivery. I was very sad to see that they are discontinuing the lavender/oolong blend, a friend brought me some from France and the reason I went to the website was to order more. It's delicious!
Reply from Palaisdesthes.com
Hello! We want to offer you a wide range of teas and infusions. So, to continue to show you original and innovative recipes, our selection is evolving. Our Lavender Oolong has been discontinued. However, we shared your comments to the relevant department. We invite you to discover our floral teas for a new taste experience ! Have a lovely day, Kim
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A. A.
16 Apr 2024
Verified reviewI consider there's a good business relation.
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A. A.
13 Apr 2024
Verified reviewRetrasado y el paquete no estaba en buen estado
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A. A.
13 Apr 2024
Verified reviewFantastic tea with fast delivery
Reviews displayed in chronological order
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