Go to website
Review Summary
PalaisdesThes stands out for tea quality, with customers describing aromatic, fine, and delicious teas that feel carefully selected. Buying online is also reported as simple, with fast delivery and neatly packed orders making the experience smooth from start to finish.
Delivery
"Delicious tea and received my package very quickly. High"
"The website is a bit slow to load. The delivery was as expected. The teas are divine!"
"Palais des Thes customer service is amazing, tracked the delivery, proactively resolved the issues with the delivery company."
Digital experience
"Delicious tea easy website"
"High quality trás, great experience with online buys. Very speedy delivery."
"The best teas and a very easy to navigate website. Prompt delivery times mean an overall great experience"
Responsiveness
"Very good, a perfect, meticulous and attentive service. I would recommend it!"
"Fantastic service, very patient and friendly."
"Very good, a perfect, meticulous and attentive service. I would recommend it!"
Team expertise
"Zeer goede service."
"The site, the company is amazing, so many different types of real tea. The delivery guy was nice and decent, no complaits there."
"Excellent quality teas and great customer service."
Choice
"Fantastic quality and variety of products and an exquisite customer service."
"Very good explanations and descriptions for all items, easy to browse and choose your favourites"
"super easy, user friendly shopping with! And great idea for the option to choose sample of other tea."
Friendliness & courtesy
"very good service always helpful & great teas"
"Fast and friendly service."
"An amazing store and and amazing service."
-
A. A.
2 Jul 2024
Verified reviewEverything’s perfect!
-
A. A.
2 Jul 2024
Verified reviewKeurig verpakt, met aandacht en extra’s
-
A. A.
30 Jun 2024
Verified reviewsuper everything correct
-
A. A.
30 Jun 2024
Verified reviewPalais des Thés make the best tea in the world. Blue of London Earl Grey is stunning and you can see why when you open the container and see the colours of bergamote and smell the aromas as with their other teas which are full of complex aromas taste and beautiful infusions. I love that you can see the natural herbs flowers and fruits in their creations. Outstanding produce and superb service.
-
A. A.
29 Jun 2024
Verified reviewMy favorite tea 🫶
-
A. A.
28 Jun 2024
Verified reviewAs always awesome variety of teas! Quick delivery Best tea shop in the world!!!
-
A. A.
25 Jun 2024
Verified reviewVery good as I expected
-
A. A.
25 Jun 2024
Verified reviewI am very happy with the products and the service!
-
A. A.
25 Jun 2024
Verified reviewInformative
-
A. A.
22 Jun 2024
Verified reviewlove it love it love it
-
A. A.
22 Jun 2024
Verified reviewThe website is well organized, the teas are described very well. The delivery was fast.
Reply from Palaisdesthes.com
Thank you for your feedback! We're thrilled to hear that you found our website well-organized and the tea descriptions helpful. We're also glad the delivery met your expectations. We appreciate your support and look forward to serving you again!
-
A. A.
22 Jun 2024
Verified revieweasy browsing, safe and fast delivery
-
A. A.
22 Jun 2024
Verified reviewVery good
-
A. A.
22 Jun 2024
Verified reviewVery expensive shipping for tea that is so light. A free shipping option should be introduced when you spend over a certain amount. The delivery experience wasn’t good. I don’t how but the wrong postcode was applied to my address even though I manually inputted the postcode.
Reply from Palaisdesthes.com
Dear, We sincerely apologize that your experience did not meet your expectations. In France, we do offer free shipping for orders above a certain amount, and we will pass on your suggestion to our team regarding our international services. We will also contact our carrier to investigate what happened with your postal code. Additionally, we have sent a small token of appreciation to your email address to thank you for your feedback and understanding.
-
A. A.
14 Jun 2024
Verified reviewBrowsing was a little confusing, delivery as promised
Reply from Palaisdesthes.com
Hello, thank you for your review ! We are sincerely sorry that your experience while browsing our website was not as smooth as expected. We are taking care to forward your review to our I.T department and thank you for your honesty. All the best, Alexis.
-
A. A.
13 Jun 2024
Verified reviewWebsite and delivery excellent. Brilliant value for price, I just hope the products are not getting more expensive.
-
A. A.
8 Jun 2024
Verified reviewExcellent quality teas, very difficult to source here in Greece. Had a problem with the delivery and had to make a 50km round trip to collect parcel due to "incorrect address!?" Nothing unusual there as I have never had a successful delivery with this particular courier in almost 20 years of living at this address! However I would not hesitate in ordering more of your fantastic products in the future. It would take a lot more than a delivery problem to come between me and good quality tea.
Reply from Palaisdesthes.com
Hello, we thank you very much for your positive feedback on the quality of our teas. We sincerely apologize for the delivery issue you encountered. We understand how frustrating this must have been, especially with your address and this courier's track record. Our customer service team has already responded to you regarding this matter, and we hope it provided a satisfactory resolution. Your loyalty and passion for our teas mean a lot to us. We are pleased to know that a delivery problem will not deter you from continuing to order from us. Your satisfaction is our priority and we will do our best to improve your future experiences. Thank you again for your trust and understanding. We look forward to serving you again and providing you with the highest quality teas. Best regards, Samuel
-
A. A.
5 Jun 2024
Verified reviewEast shipping, fast delivery to Finland
Reply from Palaisdesthes.com
Dear, Thank you for your feedback ! We are glad to read our website respond to your expectations. We strike to give perfect service everyday. We appreciate your support!
-
A. A.
2 Jun 2024
Verified reviewMy order was delivered within days to Hong Kong .quick service
-
A. A.
1 Jun 2024
Verified reviewI strongly recommend buying from this seller. Delicious tea.
Reply from Palaisdesthes.com
Dear, Thank you very much for your lovely comment. We are delighted that you recommended us. We wish you enjoyable tastings.
Reviews displayed in chronological order
Contact
Go to website
Certification
