What do Internet users think about palaisdesthes.com ?

PalaisdesThes stands out for tea quality, with customers describing aromatic, fine, and delicious teas that feel carefully selected. Buying online is also reported as simple, with fast delivery and neatly packed orders making the experience smooth from start to finish. Reviews also mention prompt service, attentive and friendly customer care, and a website that is easy to navigate. Some customers highlight thoughtful packaging and even a small gift, while others appreciate how quickly orders arrive, including international delivery. PalaisdesThes gathers overwhelmingly positive customer feedback with 2452 reviews published in total and an average rating of 4.9 stars.

Reviews for Palaisdesthes.com

Total: 2 452 reviews since 19/02/2021

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4.9

Based on 291 reviews from the last 12 months

5

91%
4

7%
3

1%
2

1%
1

<1%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

PalaisdesThes stands out for tea quality, with customers describing aromatic, fine, and delicious teas that feel carefully selected. Buying online is also reported as simple, with fast delivery and neatly packed orders making the experience smooth from start to finish.

This summary is AI-Generated

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Helpful?

Delivery

200 reviews mention delivery, with 84% positive feedback.

"Delicious tea and received my package very quickly. High"

"The website is a bit slow to load. The delivery was as expected. The teas are divine!"

"Palais des Thes customer service is amazing, tracked the delivery, proactively resolved the issues with the delivery company."

Digital experience

67 reviews mention the digital experience, with 94% positive feedback.

"Delicious tea easy website"

"High quality trás, great experience with online buys. Very speedy delivery."

"The best teas and a very easy to navigate website. Prompt delivery times mean an overall great experience"

Responsiveness

15 reviews mention our responsiveness, with 100% positive feedback.

"Very good, a perfect, meticulous and attentive service. I would recommend it!"

"Fantastic service, very patient and friendly."

"Very good, a perfect, meticulous and attentive service. I would recommend it!"

Team expertise

14 reviews mention our team's expertise, with 100% positive feedback.

"Zeer goede service."

"The site, the company is amazing, so many different types of real tea. The delivery guy was nice and decent, no complaits there."

"Excellent quality teas and great customer service."

Choice

14 reviews mention choice, with 100% positive feedback.

"Fantastic quality and variety of products and an exquisite customer service."

"Very good explanations and descriptions for all items, easy to browse and choose your favourites"

"super easy, user friendly shopping with! And great idea for the option to choose sample of other tea."

Friendliness & courtesy

11 reviews mention our friendliness and courtesy, with 100% positive feedback.

"very good service always helpful & great teas"

"Fast and friendly service."

"An amazing store and and amazing service."

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L. H.
21 Sept 2024
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very good and efficient service!
Experience from: 9 Sept 2024
L. E.
19 Sept 2024
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Love it
Experience from: 7 Sept 2024
B. H.
19 Sept 2024
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We want the tax amount to be written along with the price. İ paid 325 turkish lira tazminat that i didn't expect it
Experience from: 6 Sept 2024
C. H.
19 Sept 2024
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Great selection of teas
Experience from: 8 Sept 2024
A. H.
18 Sept 2024
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I have been ordering my annual supply of tea from Palais des Thes for many years. The quality of their tea is second to none and I can drink nothing else now and would be lost without my Earl Grey (Lords Tea). Top notch! Highly recommend.
Experience from: 7 Sept 2024
A. A.
16 Sept 2024
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Swift delivery, everything ordered was present.
Experience from: 30 Aug 2024
A. A.
13 Sept 2024
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I always purchase the same tea, so experience was easy
Experience from: 28 Aug 2024
A. A.
13 Sept 2024
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Very stipt delivery
Experience from: 2 Sept 2024
A. A.
12 Sept 2024
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Love the teas! It would be nice to be able to get a bonus tea not within three month, but six. But other than that, I love the quality and taste of tea.
Experience from: 1 Sept 2024
A. A.
12 Sept 2024
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The website is easy to use, and the online shopping experience is smooth, including their customer support (I had minor issues with one delivery, but it was resolved easily)
Experience from: 21 Aug 2024
A. A.
11 Sept 2024
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Delivery time was OK High quality tea, I am a fan - Packaging: One metal tin had a big dent, not sure if I will be able to flatten it out again.
Experience from: 31 Aug 2024
A. A.
11 Sept 2024
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Excellent! Je recommande vivement acheter des produits de Palais de Thes!
Experience from: 30 Aug 2024
A. A.
11 Sept 2024
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Fast, free samples were nice
Experience from: 24 Aug 2024
A. A.
9 Sept 2024
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Very good.
Experience from: 29 Aug 2024
A. A.
8 Sept 2024
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Good webshop and fast delivery
Experience from: 23 Aug 2024
A. A.
8 Sept 2024
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Website clear and informative
Experience from: 27 Aug 2024
A. A.
6 Sept 2024
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Good
Experience from: 26 Aug 2024
A. A.
6 Sept 2024
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They included a free gift and then included the value of the free gift in the invoice which pushed the value over the taxable limit for my country of residence so I ended up with an unexpected duty payment to make and the associated hassle, after I had purposefully ordered an amount that would arrive duty free. So, a nice gesture, but kind of a f*ck up in the end.
Experience from: 20 Aug 2024
Reply from Palaisdesthes.com

Hello, thank you for your review. We have send you an email in order to help you. Have nice day, Lili
A. A.
1 Sept 2024
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Very few free samples / gifts were provided with my order
Experience from: 16 Aug 2024
A. A.
31 Aug 2024
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The tea is delicious and the shipping is fast, the only bad thing is that memebers outside of France (i am from Slovenia) don't get some exlcusive advantages because of location. I'm in Thèophile imperial most of the time, but i don't benfit from it, so I think mabye there shouldn't be any shipment fee.
Experience from: 14 Aug 2024
Reply from Palaisdesthes.com

Hello, thank you for your comment ! We are very sorry that our Loyalty Program did not live up to your expectations. We will pass on your comments and suggestions to the relevant department, with a goal of constantly improving our services and your satisfaction. All the best, Alexis.