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Review Summary
PalaisdesThes stands out for tea quality, with customers describing aromatic, fine, and delicious teas that feel carefully selected. Buying online is also reported as simple, with fast delivery and neatly packed orders making the experience smooth from start to finish.
Delivery
"Delicious tea and received my package very quickly. High"
"The website is a bit slow to load. The delivery was as expected. The teas are divine!"
"Palais des Thes customer service is amazing, tracked the delivery, proactively resolved the issues with the delivery company."
Digital experience
"Delicious tea easy website"
"High quality trás, great experience with online buys. Very speedy delivery."
"The best teas and a very easy to navigate website. Prompt delivery times mean an overall great experience"
Responsiveness
"Very good, a perfect, meticulous and attentive service. I would recommend it!"
"Fantastic service, very patient and friendly."
"Very good, a perfect, meticulous and attentive service. I would recommend it!"
Team expertise
"Zeer goede service."
"The site, the company is amazing, so many different types of real tea. The delivery guy was nice and decent, no complaits there."
"Excellent quality teas and great customer service."
Choice
"Fantastic quality and variety of products and an exquisite customer service."
"Very good explanations and descriptions for all items, easy to browse and choose your favourites"
"super easy, user friendly shopping with! And great idea for the option to choose sample of other tea."
Friendliness & courtesy
"very good service always helpful & great teas"
"Fast and friendly service."
"An amazing store and and amazing service."
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S. D.
12 Oct 2024
Verified reviewVery high quality teas, well packaged, and good delivery.
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B. M.
11 Oct 2024
Verified reviewExcellent customer service
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M. B.
11 Oct 2024
Verified reviewBox was damaged/squashed, however, contents were unharmed and arrived as indicated by emails sent by Palais Des Thes and Australia Post
Reply from Palaisdesthes.com
Hello, Palais des Thés is sorry to hear that your order has been damaged. We apologise for the inconvenience and hope that this will not prevent you from enjoying our teas. Customer service will contact you by email to rectify the situation. Enjoy your tea! Léa
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A. S.
11 Oct 2024
Verified reviewEfficient
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L. P.
11 Oct 2024
Verified reviewFantastic taste! Seriously good service
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Z. A.
9 Oct 2024
Verified reviewAs always, quick processing of the order, adequate information via e-mail, suprisingly quick delivery - I live in The Netherlands - and no surprise there :o) good quality teas with excellent taste.
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K. K.
7 Oct 2024
Verified reviewVery fast and reliable service
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S. P.
7 Oct 2024
Verified reviewI am happy with the product and service!
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B. H.
5 Oct 2024
Verified reviewExcellent tea. Excellent service.
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E. P.
5 Oct 2024
Verified reviewI'm satisfied with the purchase at Palais des Thés, I like the brand and the efficiency in the delivery. Maybe prices are little bit high but the quality is good.
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H. T.
4 Oct 2024
Verified reviewFast delivery with everything as ordered. Including the free samples as opties. And of course the quality of the Tea’s.
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B. K.
4 Oct 2024
Verified reviewWonderful tasty tea, fast Delivery!
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M. D.
29 Sept 2024
Verified reviewIt works.
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R. D.
28 Sept 2024
Verified reviewThe online experience is great although no substitute for visiting one of the stores
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M. V.
26 Sept 2024
Verified reviewIt is always a seamless experience ordering from Palais des Thes. Even though I am ordering from Malta I always receive the order within 3 days. Everything is packed properly, never any damage and all the tea is wonderful, as always.
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E. T.
26 Sept 2024
Verified reviewYour site is well organized. I had no problem in ordering.
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T. B.
24 Sept 2024
Verified reviewVery quick
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S. D.
24 Sept 2024
Verified reviewI can order easily in the website and the product is very good. ;)
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M. T.
23 Sept 2024
Verified reviewVery good
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R. M.
22 Sept 2024
Verified reviewMolto bella
Reviews displayed in chronological order
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