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Review Summary
PalaisdesThes stands out for tea quality, with customers describing aromatic, fine, and delicious teas that feel carefully selected. Buying online is also reported as simple, with fast delivery and neatly packed orders making the experience smooth from start to finish.
Delivery
"Delicious tea and received my package very quickly. High"
"The website is a bit slow to load. The delivery was as expected. The teas are divine!"
"Palais des Thes customer service is amazing, tracked the delivery, proactively resolved the issues with the delivery company."
Digital experience
"Delicious tea easy website"
"High quality trás, great experience with online buys. Very speedy delivery."
"The best teas and a very easy to navigate website. Prompt delivery times mean an overall great experience"
Responsiveness
"Very good, a perfect, meticulous and attentive service. I would recommend it!"
"Fantastic service, very patient and friendly."
"Very good, a perfect, meticulous and attentive service. I would recommend it!"
Team expertise
"Zeer goede service."
"The site, the company is amazing, so many different types of real tea. The delivery guy was nice and decent, no complaits there."
"Excellent quality teas and great customer service."
Choice
"Fantastic quality and variety of products and an exquisite customer service."
"Very good explanations and descriptions for all items, easy to browse and choose your favourites"
"super easy, user friendly shopping with! And great idea for the option to choose sample of other tea."
Friendliness & courtesy
"very good service always helpful & great teas"
"Fast and friendly service."
"An amazing store and and amazing service."
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J. B.
4 Nov 2024
Verified reviewFast
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G. S.
4 Nov 2024
Verified reviewGood
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Y. H.
4 Nov 2024
Verified reviewSome info not clear.
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A. R.
4 Nov 2024
Verified reviewAn enjoyable website to browse, to learn about tea and to be opened up to new experiences. Each delivery brings teas of great quality and distinction. From ordering to receiving the experience is very pleasant…and the I get to drink the tea!
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M. K.
27 Oct 2024
Verified reviewPerfect as always
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A. F.
26 Oct 2024
Verified reviewOs chás são óptimos, de extrema qualidade, a encomenda chegou rápido. O único senão foi a caixa de cartão onde veio a encomenda, é fraca, apanhou chuva e vinha meia mole e já com rasgões , por isso dei 3 estrelas. Devem enviar para destinos mais longe (Portugal) em caixas mais robustas.
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A. E.
25 Oct 2024
Verified reviewVery good
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A. R.
25 Oct 2024
Verified reviewThe website is well laid out and easy to navigate both to find regular favourites and to discover new teas. Furthermore the product is top class
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S. L.
23 Oct 2024
Verified reviewI buy 2nd and 3rd flush Darjeeling and Thés des lords . We buy herbal teas sometimes too. The quality is first rate. I used to order my Darjeeling directly from India but it find I get better price and as good quality here. The only reason I didn't give 5 stars is that there is no free postage. I order chocolate from Alain Ducassee in Paris and I get free postage when I order more than €100. Anyway, this is a top quality product and top quality service.
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R. G.
23 Oct 2024
Verified reviewFull professionalism, I was immediately informed about any change in the order status. The order reached me within a few days.
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J. D.
22 Oct 2024
Verified reviewCorrect and fast delivery
Reply from Palaisdesthes.com
Dear customer, thank you for taking the time to leave us a review. We are doing our best to ensure that you can enjoy your teas as quickly as possible. We remain at your entire disposal, your Customer Service.
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A. N.
22 Oct 2024
Verified reviewVery fast delivery, well packed
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A. A.
22 Oct 2024
Verified reviewvery good quality
Reply from Palaisdesthes.com
Dear customer, we are delighted to read your opinion, we hope you will enjoy your tea ! Customer service
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A. P.
22 Oct 2024
Verified reviewI am little bit disapointmant due to the fact that single item were not wraped by itself so I obtain scrathed cans and advent callendar was broken in obe point, I would recomended better wraping servise so items can be undamaged next time, thank you.
Reply from Palaisdesthes.com
Hello, thank you for taking the time to write a review of your experience. We are very sorry that your advent calender arrived damaged. Please send us an email (service-client@palaisdesthes.com) describing the situation. Have a great day, your Customer Service.
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T. V.
22 Oct 2024
Verified reviewBest Tea-shop in the world. If I have the chance I always visit an actual shop always a nice experience.
Reply from Palaisdesthes.com
Dear customer, we are delighted to read that your experience at Palais des Thés was a pleasant one. Our team is at your disposal and we hope to see you soon on our website!
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P. A.
20 Oct 2024
Verified reviewThe quality of tea and prompt delivery are excellent and highly recommended
Reply from Palaisdesthes.com
Dear customer, thank you for taking the time to leave us a review. We are doing our best to ensure that you can enjoy your teas as quickly as possible. We remain at your entire disposal, your Customer Service.
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F. G.
19 Oct 2024
Verified reviewThe delivery wasn’t that great this time and not because Palais Thes fault but because the courier crumbled the package nearly damaged it. However l still recommend Palais Des Thes products because of a high quality
Reply from Palaisdesthes.com
Hello, Thank you very warmly for your return. We're sorry to hear that your order has been damaged by our delivery partner. We hope that this will not affect your enjoyment of our teas. Our customer service will contact you as soon as possible to repair any damage caused by transport. Have a wonderful day and enjoy your teas! Léa
Reply from F. G.
Thank you! Kind regards, Florin
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M. C.
17 Oct 2024
Verified reviewExcellent et très rapide!
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M. G.
17 Oct 2024
Verified reviewnaa
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L. M.
14 Oct 2024
Verified reviewI am very satisfied with the delivery. Also pleased to choose 4 other flavours for free. Palais des Thés can be used as a wonderful Christmas present too.
Reviews displayed in chronological order
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