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Review Summary
PalaisdesThes stands out for tea quality, with customers describing aromatic, fine, and delicious teas that feel carefully selected. Buying online is also reported as simple, with fast delivery and neatly packed orders making the experience smooth from start to finish.
Delivery
"Delicious tea and received my package very quickly. High"
"The website is a bit slow to load. The delivery was as expected. The teas are divine!"
"Palais des Thes customer service is amazing, tracked the delivery, proactively resolved the issues with the delivery company."
Digital experience
"Delicious tea easy website"
"High quality trás, great experience with online buys. Very speedy delivery."
"The best teas and a very easy to navigate website. Prompt delivery times mean an overall great experience"
Responsiveness
"Very good, a perfect, meticulous and attentive service. I would recommend it!"
"Fantastic service, very patient and friendly."
"Very good, a perfect, meticulous and attentive service. I would recommend it!"
Team expertise
"Zeer goede service."
"The site, the company is amazing, so many different types of real tea. The delivery guy was nice and decent, no complaits there."
"Excellent quality teas and great customer service."
Choice
"Fantastic quality and variety of products and an exquisite customer service."
"Very good explanations and descriptions for all items, easy to browse and choose your favourites"
"super easy, user friendly shopping with! And great idea for the option to choose sample of other tea."
Friendliness & courtesy
"very good service always helpful & great teas"
"Fast and friendly service."
"An amazing store and and amazing service."
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W. A.
25 Nov 2024
Verified reviewThanks 🥰🥰❣️❣️
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L. D.
25 Nov 2024
Verified reviewLekkere thee en snel ontvangen
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D. O.
24 Nov 2024
Verified reviewVery good website, bilingual which is important. Easy to find items
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M. S.
24 Nov 2024
Verified review…..bien
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E. S.
23 Nov 2024
Verified reviewEasy to navigate website and prompt delivery
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D. E.
23 Nov 2024
Verified reviewOrdering the products and making payment on the site was easy , but I found the delivery timeline of 3 weeks a bit too long.
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P. G.
23 Nov 2024
Verified reviewFast delivery to the Netherlands. Good quality tea. I love the website!
Reply from Palaisdesthes.com
Dear customer, thank you for taking the time to complete this review. We are delighted that you have been satisfied with your shopping experience. We remain at your disposal and wish you a great day. Pauline
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J. L.
23 Nov 2024
Verified reviewGood quality of bio teas, fast delivery with 4 different tasting samples and a tin as gifts. The only minus point may be that the sending cost is a bit high (8 euros).
Reply from Palaisdesthes.com
Hello, thank you for your kind feedback! We are delighted to hear that you appreciated the quality of our organic teas, the fast delivery, and the little extras like the tasting samples and the tin. We understand that shipping costs can sometimes feel a bit high. Please know that we are continually working to offer the best possible balance between delivery speed, quality, and cost. Your feedback is valuable, and we hope to serve you again soon! Nezha
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E. S.
23 Nov 2024
Verified reviewSecond time ordering the tea advent calendar, and still very happy with the selection, price point and delivery.
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A. F.
22 Nov 2024
Verified reviewIt's perfect and very, very fast.
Reply from Palaisdesthes.com
Hello , thank you for your review. We wish you a pleasant tasting of your teas. Pauline
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A. V.
22 Nov 2024
Verified reviewExcellent products and fantastic delivery times. I have been ordering these teas for some years and I would not change company whatsoever. They use organic products mostly and the tea bags are not plastic that have a negative impact on your body. Best teas and best company
Reply from Palaisdesthes.com
Dear customer, thank you for taking the time to leave us a review. We are doing our best to ensure that you can enjoy your teas as quickly as possible. We remain at your entire disposal and wish you a pleasant tasting of your teas. Pauline
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J. J.
22 Nov 2024
Verified reviewThe advent calendar of Palais du The is why I am a returning customer from abroad
Reply from Palaisdesthes.com
Thank you very much for your reviw. We hope you enjoy this advent calendar. Pauline
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M. K.
21 Nov 2024
Verified reviewFast
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M. V.
21 Nov 2024
Verified reviewThe teas are wonderful. I highly recommend them. But why are they shipped in a box filled with plastic-foam chips ? This is really not of this time anymore. Think of the environmen pleaset!
Reply from Palaisdesthes.com
Dear customer, thank you for taking the time to complete this review. Your satisfaction is our priority and we will make sure to forward your suggestions to the appropriate department. Pauline
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M. L.
21 Nov 2024
Verified reviewI gave 4 and not 5 start to the delivery service because I received the order fast but the package was in a bad shape - broken to the point where one could reach inside with a hand :(
Reply from Palaisdesthes.com
Hello, we are very sorry to read that the delivery of your parcel did not go properly. We have taken care to contact you by e-mail in order to find an alternative to this situation.
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E. K.
21 Nov 2024
Verified reviewThey should choose another delivery service. I also find it expensive.
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F. C.
21 Nov 2024
Verified reviewOutstanding service as always
Reply from Palaisdesthes.com
Thank you very much for your feedback !
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J. L.
21 Nov 2024
Verified review...
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A. P.
21 Nov 2024
Verified reviewThe tea is wonderful.
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A. E.
21 Nov 2024
Verified reviewI was very excited to receive the order. Everything was amazing and I want to order more already 💖
Reviews displayed in chronological order
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