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Review Summary
PalaisdesThes stands out for tea quality, with customers describing aromatic, fine, and delicious teas that feel carefully selected. Buying online is also reported as simple, with fast delivery and neatly packed orders making the experience smooth from start to finish.
Delivery
"Delicious tea and received my package very quickly. High"
"The website is a bit slow to load. The delivery was as expected. The teas are divine!"
"Palais des Thes customer service is amazing, tracked the delivery, proactively resolved the issues with the delivery company."
Digital experience
"Delicious tea easy website"
"High quality trás, great experience with online buys. Very speedy delivery."
"The best teas and a very easy to navigate website. Prompt delivery times mean an overall great experience"
Responsiveness
"Very good, a perfect, meticulous and attentive service. I would recommend it!"
"Fantastic service, very patient and friendly."
"Very good, a perfect, meticulous and attentive service. I would recommend it!"
Team expertise
"Zeer goede service."
"The site, the company is amazing, so many different types of real tea. The delivery guy was nice and decent, no complaits there."
"Excellent quality teas and great customer service."
Choice
"Fantastic quality and variety of products and an exquisite customer service."
"Very good explanations and descriptions for all items, easy to browse and choose your favourites"
"super easy, user friendly shopping with! And great idea for the option to choose sample of other tea."
Friendliness & courtesy
"very good service always helpful & great teas"
"Fast and friendly service."
"An amazing store and and amazing service."
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F. R.
12 Dec 2024
Verified reviewAs always, all went very well.
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N. Q.
12 Dec 2024
Verified reviewThe site was very easy to navigate.
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M. B.
10 Dec 2024
Verified reviewExcellent service and excellent quality
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M. G.
10 Dec 2024
Verified reviewI liked the delivery and descriptions of the tes that helped a lot to make the choice
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Y. H.
10 Dec 2024
Verified reviewVery good service!
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L. S.
10 Dec 2024
Verified reviewI know the Palais des Thés for some 15 years and have bought my teas there ever since! The website is very helpful and the teas are great!
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M. B.
10 Dec 2024
Verified reviewOnline experience was good, easy to find product. Delivery was excellent I was kept informed of delivery particularly once it landed in Australia
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N. D.
10 Dec 2024
Verified reviewPerfect quality
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S. G.
10 Dec 2024
Verified reviewSuper fast delivery and easy to order. Great selection of teas as well. I ordered a gift meant to be something as a discovery gift and my fiancée loved them.
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D. V.
10 Dec 2024
Verified reviewGood
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L. S.
10 Dec 2024
Verified reviewEasy to order online and delivery is quick.
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C. O.
10 Dec 2024
Verified reviewThe website offers a large variety of products, with plenty of explanations. The free samples is a plus.
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M. S.
10 Dec 2024
Verified reviewGreat tea, fast delivery across 2 countries.
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H. F.
10 Dec 2024
Verified reviewThe tea is perfect! It’s very tasty!
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M. V.
10 Dec 2024
Verified reviewBox arrived it battered and brused. Outside of the tea boxes where damaged
Reply from Palaisdesthes.com
Hello, thank you for your feedback, and we’re truly sorry to hear that your box arrived in damaged. Our customer service department will contact you to resolve this matter. Your satisfaction is our priority. Best regards, Léa
Reply from M. V.
Not necessary to send me a new package. It is tea that counts. Thank you for the offer. Have a wonderful Christmas
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D. G.
10 Dec 2024
Verified reviewThe product is great. I almost couldn't order it because it did not want to accept the format of my Icelandic phone number. It took about ten attempts before I was able to complete the transaction.
Reply from Palaisdesthes.com
Hello, thank you for your review. We are delighted that you have been satisfied with your shopping experience. We remain at your disposal and wish you a great day. Don't hesitate to contact our customer service to bring you some help if needed to finalize your order. Pauline
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V. P.
1 Dec 2024
Verified reviewVery good
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C. A.
30 Nov 2024
Verified reviewLove all the products. Delivery is fast.
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N. V.
27 Nov 2024
Verified reviewgood website and delivery, used it for a long time
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R. J.
27 Nov 2024
Verified reviewIt is an interesting company. Selling all different kinds of teas. I love tea!
Reviews displayed in chronological order
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