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Review Summary
PalaisdesThes stands out for tea quality, with customers describing aromatic, fine, and delicious teas that feel carefully selected. Buying online is also reported as simple, with fast delivery and neatly packed orders making the experience smooth from start to finish.
Delivery
"Delicious tea and received my package very quickly. High"
"The website is a bit slow to load. The delivery was as expected. The teas are divine!"
"Palais des Thes customer service is amazing, tracked the delivery, proactively resolved the issues with the delivery company."
Digital experience
"Delicious tea easy website"
"High quality trás, great experience with online buys. Very speedy delivery."
"The best teas and a very easy to navigate website. Prompt delivery times mean an overall great experience"
Responsiveness
"Very good, a perfect, meticulous and attentive service. I would recommend it!"
"Fantastic service, very patient and friendly."
"Very good, a perfect, meticulous and attentive service. I would recommend it!"
Team expertise
"Zeer goede service."
"The site, the company is amazing, so many different types of real tea. The delivery guy was nice and decent, no complaits there."
"Excellent quality teas and great customer service."
Choice
"Fantastic quality and variety of products and an exquisite customer service."
"Very good explanations and descriptions for all items, easy to browse and choose your favourites"
"super easy, user friendly shopping with! And great idea for the option to choose sample of other tea."
Friendliness & courtesy
"very good service always helpful & great teas"
"Fast and friendly service."
"An amazing store and and amazing service."
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B. M.
26 Jan 2025
Verified reviewfast delivery, neatly packed. beautiful products
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A. B.
25 Jan 2025
Verified reviewDelivery company is a little bit unfriendly to international customers, also it's impossible to contact their support (not an AI bot slop), which is a huge issue.
Reply from Palaisdesthes.com
Here’s an appropriate response: Hello, Thank you for your feedback. We’re sorry to hear about your experience with the delivery company. Providing excellent service is very important to us, and we understand how frustrating it can be to deal with unresponsive support. In the meantime, please don’t hesitate to contact our customer service team for any assistance. You can rely on us to help resolve any issues. Best regards, Léa
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F. I.
25 Jan 2025
Verified reviewMy order was never delivered. The tracking said the address is invalid, which is not true. I have received multiple orders with the exact same address. I have sent the company four emails about this issue and so far there has been zero responses. I paid for tea, received nothing.
Reply from Palaisdesthes.com
Hello, We sincerely apologize for the inconvenience and frustration caused by this situation. It is disappointing that your order has not been delivered despite the address being valid. Please rest assured that we are urgently investigating this issue with our delivery service, and we will contact you shortly to resolve it. Thank you for your understanding, and we appreciate your patience. Best regards, Léa
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E. E.
25 Jan 2025
Verified reviewQuick delivery, great tea!
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A. V.
16 Jan 2025
Verified reviewExcellent as always however this time I am happy to see that you are using paper to fill in the empty spaces in the box. The polyester plastic bits you used before were awful and not a green option. Well done
Reply from Palaisdesthes.com
Hello, thank you for your loyalty. We're delighted to read that you share and appreciate our commitment to more eco-responsible practices. See you soon ! Camille
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H. T.
16 Jan 2025
Verified reviewFast delivery
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L. R.
14 Jan 2025
Verified reviewKept informed about my order from day one to day of delivery.
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M. S.
12 Jan 2025
Verified reviewVery good Quality of tea and packaging
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R. O.
11 Jan 2025
Verified reviewJe suis très content du site comme la livraison..
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F. L.
11 Jan 2025
Verified reviewThe box could be filled with more paper in order to reduce potential damage during the shipping. The box lacked charisma.
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K. L.
10 Jan 2025
Verified reviewGood and fast.
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L. S.
9 Jan 2025
Verified reviewVery good
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A. S.
8 Jan 2025
Verified reviewSve je u predivnim pakiranjima i stiglo relativno brzo iako su bili blagdani,pokloni dobrodošlice također su super,ali...moram priznati da sam od okusa čajeva očekivala više,pogotovo od the du hammam kojega sam prvi put probala 2018.g.i to vrećicu čaja(moram priznati da mi se izgled tadašnjeg pakiranja još više sviđa nego sadašnje)i taj čaj je bio nešto nikad prije probano, savršen,bez ikakvih dodataka sladak sam po sebi..sada je to mirisan ali običan čaj kojeg ne bih mogla popiti bez malo meda ili šećera.Unatoč tome,sve pohvale!
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G. T.
6 Jan 2025
Verified reviewExpensive shipping
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T. V.
5 Jan 2025
Verified reviewWorld's greatest tea- shop!!!!
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D. B.
4 Jan 2025
Verified reviewExcellent products, delivered promptly to Portugal. Shipping is rather expensive, totalling more than 30% of the price of the products purchased.
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N. S.
3 Jan 2025
Verified reviewI love the tea and the customer support is amazing. Truly the best place to shop for tea.
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T. B.
30 Dec 2024
Verified reviewIn general, everything is OK. But… in December there were gifts with your order - first it was chocholate spread for over 50 eur and special tea for over 90 eur. Few days later there was nothing, then chocholate spread reappeard, no tea. Then it was one chocholate spread and two chocholate spreads. Total confusion. Chocholate spread is really good and I wanted to order more item to get it, but no, all of a sudden there is no chocholate spread. So, I didn’t order two more packages. The same happened with cherry marmolade with chai and shortbreads with chocholate and orange - one day there is some, next day no more. Also Hammam tea - no more 100g pouches. My point is that quality is really good, but stock is bad. Gifts with orders are great idea and great incentive for me to buy more but you should plan the market demand and stock up. I know that Palais des Thes is about tea - we drink a lot of it, but sweet treats are also very good and they go graet with tea or as a presents. If these items are going so fast it tells me a) they are really good and people want them and/or b) you don’t have them enough. You should get more and get them on stock. And maybe also sell them not just give them as a gift, e.g. chocholate spread. More revenue for you and happy customers. I hope this will improve in the future.
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B. P.
30 Dec 2024
Verified reviewVery satisfied about entire process of ordering and the teas. Package from France to Romania arrives in 4 to 6 days. For the browsing experience on the site, it could be improved to be able to easier navigate from one section to another, however overall flow is good.
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R. A.
29 Dec 2024
Verified reviewExcellent website and ordering experience
Reviews displayed in chronological order
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