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Review Summary
PalaisdesThes stands out for tea quality, with customers describing aromatic, fine, and delicious teas that feel carefully selected. Buying online is also reported as simple, with fast delivery and neatly packed orders making the experience smooth from start to finish.
Delivery
"The website is a bit slow to load. The delivery was as expected. The teas are divine!"
"Palais des Thes customer service is amazing, tracked the delivery, proactively resolved the issues with the delivery company."
"High quality trás, great experience with online buys. Very speedy delivery."
Digital experience
"Delicious tea easy website"
"The best teas and a very easy to navigate website. Prompt delivery times mean an overall great experience"
"Delivery was fast and it was so easy to buy online."
Responsiveness
"Very good, a perfect, meticulous and attentive service. I would recommend it!"
"Fantastic service, very patient and friendly."
"Very good, a perfect, meticulous and attentive service. I would recommend it!"
Team expertise
"Zeer goede service."
"The site, the company is amazing, so many different types of real tea. The delivery guy was nice and decent, no complaits there."
"Excellent quality teas and great customer service."
Choice
"Fantastic quality and variety of products and an exquisite customer service."
"Very good explanations and descriptions for all items, easy to browse and choose your favourites"
"super easy, user friendly shopping with! And great idea for the option to choose sample of other tea."
Friendliness & courtesy
"very good service always helpful & great teas"
"Fast and friendly service."
"An amazing store and and amazing service."
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M. B.
11 Feb 2025
Verified reviewStill not delivered and not clear where the order is
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A. M.
11 Feb 2025
Verified reviewA very wide selection of teas, simply delicious. I liked the fact that the teas were categorised by variety - it was very convenient to choose. At some points, for example, I searched for cherry tea but found nothing but cherry blossom, but going and reading about each tea (looking for cherry) is very time consuming. I would really like to get more samples, at least at a separate price, so that I don't have to buy a whole bag of teas.
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T. Z.
11 Feb 2025
Verified reviewWonderful!!
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E. A.
4 Feb 2025
Verified reviewExcellent order handling!
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E. G.
4 Feb 2025
Verified reviewAfter a problem they send me a new product. Very good service!
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Z. A.
4 Feb 2025
Verified reviewAs always the service is quite outstanding. Even though I live in The Netherlands, the parcel with teas arrives within a few days. The only thing I have my reservations about is that shopping with Palais des Thes is a bit addictive to me because I am a real tea enthustiast and one would say that there is a limit of the amount of tea one can have :o). I love that they have quite a large range of organic teas and that the rest of their teas is also clean. And of course, also very important, I love the taste of (most) of their teas so far.
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T. S.
2 Feb 2025
Verified reviewQuick international shipping, delicious teas
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C. G.
30 Jan 2025
Verified reviewEverything was ok, as usual!
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A. Z.
26 Jan 2025
Verified reviewthey are very helpful! good service!
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M. M.
26 Jan 2025
Verified reviewFast delivery and very nice packed. Great tea!
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N. Y.
26 Jan 2025
Verified reviewThere was delay in the delivery
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S. N.
26 Jan 2025
Verified reviewAs I purchased from overseas, I understand the cost of shipping. But if possible, it would be nice if I could get a discount on the shipping cost, depending on my number of purchasing products.
Reply from Palaisdesthes.com
Hello, thank you for your feedback! We understand that international shipping costs can add up, and we appreciate your suggestion. While we currently do our best to offer fair shipping rates, we will certainly take your idea into consideration for future improvements. Thank you for your continued support! Have a good day, Léa
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C. D.
26 Jan 2025
Verified reviewWide choice of teas. In general, was not impressed with the taste of the teas (maybe I was just unlucky in my selection), given the price. Really liked the thè mervelleux (unfortunately, it was just a sample)
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A. M.
26 Jan 2025
Verified reviewThank you! Everything was excellent!
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J. J.
26 Jan 2025
Verified reviewPerfect
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T. O.
26 Jan 2025
Verified reviewI would like to have a note on the site if i have already once ordered the same tea! Now i already ordered a tea i already had just ordered!
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J. V.
26 Jan 2025
Verified reviewNice product and delivery!
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L. S.
26 Jan 2025
Verified reviewMetal tins were deformed because of no protective material inside the package box , just cardboard box on its own.
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S. M.
26 Jan 2025
Verified reviewI hoped it would be a mailbox package, since I only ordered a small thing. Unfortunately it wasn't and I had to pick it up at a pick up point.
Reply from Palaisdesthes.com
Hello, thank you for your feedback! We’re sorry for any inconvenience caused by the delivery process. We strive to provide a seamless experience and will take your suggestion into account to improve our packaging options in the future. Thank you for sharing your thoughts! Have a good day, Léa
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E. T.
26 Jan 2025
Verified reviewSuper Quick delivery and sampled with a beautiful tea box and extra flavours! Highly recommend
Reviews displayed in chronological order
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