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Review Summary
PalaisdesThes stands out for tea quality, with customers describing aromatic, fine, and delicious teas that feel carefully selected. Buying online is also reported as simple, with fast delivery and neatly packed orders making the experience smooth from start to finish.
Delivery
"The website is a bit slow to load. The delivery was as expected. The teas are divine!"
"Palais des Thes customer service is amazing, tracked the delivery, proactively resolved the issues with the delivery company."
"High quality trás, great experience with online buys. Very speedy delivery."
Digital experience
"Delicious tea easy website"
"The best teas and a very easy to navigate website. Prompt delivery times mean an overall great experience"
"Delivery was fast and it was so easy to buy online."
Responsiveness
"Very good, a perfect, meticulous and attentive service. I would recommend it!"
"Fantastic service, very patient and friendly."
"Very good, a perfect, meticulous and attentive service. I would recommend it!"
Team expertise
"Zeer goede service."
"The site, the company is amazing, so many different types of real tea. The delivery guy was nice and decent, no complaits there."
"Excellent quality teas and great customer service."
Choice
"Fantastic quality and variety of products and an exquisite customer service."
"Very good explanations and descriptions for all items, easy to browse and choose your favourites"
"super easy, user friendly shopping with! And great idea for the option to choose sample of other tea."
Friendliness & courtesy
"very good service always helpful & great teas"
"Fast and friendly service."
"An amazing store and and amazing service."
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A. R.
6 Apr 2025
Verified revieweverything worked out just the way I wanted it to.
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S. R.
5 Apr 2025
Verified reviewThe best of the best!!!
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P. S.
5 Apr 2025
Verified reviewOrdering was quite easy. Only the adressform was a challenge. Delivery came very fast!
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B. B.
5 Apr 2025
Verified reviewHave been ordering tea for a few years. Have had a few issues with delivery in the past, but nothing but praise for the last 3-4 orders.
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A. M.
5 Apr 2025
Verified reviewOnce you try their thes you can't go back, they're amazing.
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K. R.
5 Apr 2025
Verified reviewSuper fast delivery!
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D. B.
4 Apr 2025
Verified reviewExcellent, only issue is that the shipping fees are quite high for smaller orders.
Reply from Palaisdesthes.com
Hello,Thank you very much for your feedback — we're delighted to hear you enjoyed your experience! We understand that shipping fees can feel high, especially for smaller orders. We're constantly working to improve our delivery options and make them more accessible. Have a good day, Léa
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S. B.
2 Apr 2025
Verified reviewOn Time with a little present. Nice
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S. W.
27 Mar 2025
Verified reviewVery good teas. We order regularly.
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J. L.
27 Mar 2025
Verified reviewVery fast
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H. K.
27 Mar 2025
Verified reviewThe delivery was fast and tracking service is nice but the package was torn out with large holes in it. Fortunately nothing was missing but the package material should be thicker and better.
Reply from Palaisdesthes.com
Thank you for your feedback. We're truly sorry to read that your package arrived in poor condition. Please rest assured that we will report this issue to the relevant department to improve our packaging materials. We hope you still enjoy wonderful tastings of your selections! Best Regards, Samuel
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M. D.
21 Mar 2025
Verified reviewA bit expensive but well worth it for the quality. Delicious teas, perfectly and professionally delivered.
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R. R.
16 Mar 2025
Verified reviewOrder comes as expected, products of very good quality. Easy to order. Client service excellent.
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S. Q.
16 Mar 2025
Verified reviewThe shipping company decided without my approval to leave the parcel in a shop far from my place located in a dangerous neighbourhood
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I. K.
16 Mar 2025
Verified reviewN/a
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O. S.
15 Mar 2025
Verified reviewExcellent service.
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S. C.
14 Mar 2025
Verified reviewI am always satisfied with everything I order from Palais des Thés
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V. K.
14 Mar 2025
Verified reviewExcellent selection of teas and outstanding service!
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J. T.
14 Mar 2025
Verified reviewI am very happy with the shopping, delivery and quality of delivered teas!
Reply from Palaisdesthes.com
Dear customer, thank you for leaving us this review. We are delighted that you have been satisfied with your shopping experience. We remain at your disposal and wish you a great day. Pauline
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F. M.
13 Mar 2025
Verified reviewPerfect!
Reviews displayed in chronological order
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