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Review Summary
PalaisdesThes stands out for tea quality, with customers describing aromatic, fine, and delicious teas that feel carefully selected. Buying online is also reported as simple, with fast delivery and neatly packed orders making the experience smooth from start to finish.
Delivery
"The website is a bit slow to load. The delivery was as expected. The teas are divine!"
"Palais des Thes customer service is amazing, tracked the delivery, proactively resolved the issues with the delivery company."
"High quality trás, great experience with online buys. Very speedy delivery."
Digital experience
"Delicious tea easy website"
"The best teas and a very easy to navigate website. Prompt delivery times mean an overall great experience"
"Delivery was fast and it was so easy to buy online."
Responsiveness
"Very good, a perfect, meticulous and attentive service. I would recommend it!"
"Fantastic service, very patient and friendly."
"Very good, a perfect, meticulous and attentive service. I would recommend it!"
Team expertise
"Zeer goede service."
"The site, the company is amazing, so many different types of real tea. The delivery guy was nice and decent, no complaits there."
"Excellent quality teas and great customer service."
Choice
"Fantastic quality and variety of products and an exquisite customer service."
"Very good explanations and descriptions for all items, easy to browse and choose your favourites"
"super easy, user friendly shopping with! And great idea for the option to choose sample of other tea."
Friendliness & courtesy
"very good service always helpful & great teas"
"Fast and friendly service."
"An amazing store and and amazing service."
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J. S.
27 Apr 2025
Verified reviewAll good.
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A. K.
24 Apr 2025
Verified reviewFast delivery, easy ordering process. From an environmental point of view, I appreciate that I can choose to receive less or no samples.
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G. T.
23 Apr 2025
Verified reviewThe free gift that was sent to me, was not the one I selected. I selected the two of the three I had a choice from. The one that I did not select was sent to me 😔
Reply from Palaisdesthes.com
Hello, thank you for your feedback. We sincerely apologize for the inconvenience caused. Our team has already reached out to you to help resolve the situation. Please don’t hesitate to contact us again if you need any further assistance, Julie
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C. M.
22 Apr 2025
Verified reviewPerfect Company with a great delivery service
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E. V.
22 Apr 2025
Verified reviewVery quick delivery!
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S. P.
22 Apr 2025
Verified reviewThe website is translated in English very well. The only downside is the emails are sometimes in French and the magazine I received with my order was completely in French. The tea is the best quality I've ever had.
Reply from Palaisdesthes.com
Hello, thank you for your review, which has been passed on to our improvements department. As our Bruits de Palais is only available in French, you can remove it from your basket if you no longer wish to receive it. Have a nice day, Camille.
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T. N.
22 Apr 2025
Verified reviewIt was very fast. Thanks for solving the problem with a missing package :)
Reply from Palaisdesthes.com
Hello, thank you for your review which highlights our priority: your satisfaction. Have a nice day, Camille.
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S. R.
21 Apr 2025
Verified reviewGreat website, easy to order and prompt delivery service.
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M. C.
20 Apr 2025
Verified reviewDelivery had a missing product (that was 50% of order value). They said nothing. I saw 2 days letter after wife opened the box.
Reply from Palaisdesthes.com
Hello. Thank you for your feedback. We sincerely apologize for the missing item in your delivery. Our Customer Service team has already taken care of the situation and the missing product is currently on its way to you. We hope you’ll enjoy delightful moments of tasting with your Matcha Meiju. Kind Regards, Samuel
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T. V.
20 Apr 2025
Verified reviewIn one word: magnificent
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D. M.
19 Apr 2025
Verified reviewEvery single time I order my postcode is changed to a different postcode, even though I manually write my postcode in. The wrong postcode delays the already expensive shipping.
Reply from Palaisdesthes.com
Hello and thank you for sharing your feedback with us. We sincerely apologize for the inconvenience caused by the postcode changes on your orders, as we understand how this can lead to delays, especially with shipping costs. Please know that we are continually working to enhance the ordering experience for all our customers. Thank you for your understanding! Best regards, Léa
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M. T.
18 Apr 2025
Verified reviewEasy, fast and perfect
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M. V.
12 Apr 2025
Verified reviewcorrecte beorging
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I. A.
11 Apr 2025
Verified reviewExcellent production and very swift delivery experience, very positive overall!
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L. M.
11 Apr 2025
Verified reviewI received this special tea which I bought for my daughter as a birthday present within 3 days. Very satisfied about the friendly customer service
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M. C.
11 Apr 2025
Verified reviewEasy ordering process also very easy to find all the variety of products
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M. K.
10 Apr 2025
Verified reviewSuch a nice tea I ordered. I’m living in the Netherlands and when I visited Paris I found this palais. It’s really worth it for me to let it send to me and enjoy this tea. And also the extra’s are very surprising. Thanx
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G. G.
10 Apr 2025
Verified reviewEveryting was great
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N. G.
10 Apr 2025
Verified reviewVery nice
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F. P.
8 Apr 2025
Verified reviewExcellent
Reviews displayed in chronological order
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