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Review Summary
PalaisdesThes stands out for tea quality, with customers describing aromatic, fine, and delicious teas that feel carefully selected. Buying online is also reported as simple, with fast delivery and neatly packed orders making the experience smooth from start to finish.
Delivery
"The website is a bit slow to load. The delivery was as expected. The teas are divine!"
"Palais des Thes customer service is amazing, tracked the delivery, proactively resolved the issues with the delivery company."
"High quality trás, great experience with online buys. Very speedy delivery."
Digital experience
"Delicious tea easy website"
"The best teas and a very easy to navigate website. Prompt delivery times mean an overall great experience"
"Delivery was fast and it was so easy to buy online."
Responsiveness
"Very good, a perfect, meticulous and attentive service. I would recommend it!"
"Fantastic service, very patient and friendly."
"Very good, a perfect, meticulous and attentive service. I would recommend it!"
Team expertise
"Zeer goede service."
"The site, the company is amazing, so many different types of real tea. The delivery guy was nice and decent, no complaits there."
"Excellent quality teas and great customer service."
Choice
"Fantastic quality and variety of products and an exquisite customer service."
"Very good explanations and descriptions for all items, easy to browse and choose your favourites"
"super easy, user friendly shopping with! And great idea for the option to choose sample of other tea."
Friendliness & courtesy
"very good service always helpful & great teas"
"Fast and friendly service."
"An amazing store and and amazing service."
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Thijs V.
8 Aug 2025
Verified reviewAs ever great teas , fast delivery!!! Greatest tea-shop in the world if you asked me!!!
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Marin C.
7 Aug 2025
Verified reviewPlease take care about delivery condition of the products. If you do not have any compliance about company who made the delivery in France the issue will be with romanian delivery company.
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Eunseon P.
5 Aug 2025
Verified revieweverything is good.
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Anna H.
4 Aug 2025
Verified reviewI have been using this website for many years for all my tea needs. Their tea is top notch. Highly recommended.
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Florin G.
4 Aug 2025
Verified reviewLike always, a pleasure to custom with you Palais Des Thes!
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Dunja B.
3 Aug 2025
Verified reviewIt was really fast and all the ordered goods were nicely packed :)
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Nathalie D.
3 Aug 2025
Verified reviewGood
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Sandra V.
2 Aug 2025
Verified reviewIk had voldoende besteld voor de actie summer 25 maar kon dit niet ingeven. Heb enkel de shopper tas gekregen
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Dmitrij C.
28 Jul 2025
Verified reviewSmooth process, carefully packed high quality tea.
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Maria S.
25 Jul 2025
Verified reviewI appreciate a variety of organic teas on the website! The order was delivered exceptionally quickly.
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Anja J.
21 Jul 2025
Verified reviewThe tea is very good in taste and smell! (I already tested now geisha flower and hammam tea, still other teas to go...) ordered the package in Holland and the delivery was very fast. Had a very nice welcome surprise in the package. So a good experience.
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Alexandra P.
21 Jul 2025
Verified reviewI love drinking tea, and I like to try try new products all the time, but I always turn back to Palais des Thes - I find there blends truly special and of very good quality.
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Anders E.
19 Jul 2025
Verified reviewJust as i wanted
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Catherine C.
18 Jul 2025
Verified reviewReceived a very prompt reply when I inquired if my address was correct. Everything arrived safely and in great condition. Many thanks.
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Sanneke V.
16 Jul 2025
Verified reviewVery good communication about the delivery
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Adam T.
16 Jul 2025
Verified reviewVery excellent
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A. S.
15 Jul 2025
Verified reviewGreat, fast service!
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Veronica M.
12 Jul 2025
Verified reviewI order for 100€ and I still had to pay for transport cost. I don't find it normal.
Reply from Palaisdesthes.com
Hello, thank you for sharing your feedback with us. We understand how unexpected shipping costs can be disappointing, especially on larger orders, and we appreciate your thoughts on this matter. Your input is valuable as we continually strive to improve our services. We hope to serve you better in the future. Warm regards, Léa
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Cristina M.
11 Jul 2025
Verified reviewVery good teas and fast delivery
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J. S.
8 Jul 2025
Verified revieweverything was very good
Reviews displayed in chronological order
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