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Review Summary
PalaisdesThes stands out for tea quality, with customers describing aromatic, fine, and delicious teas that feel carefully selected. Buying online is also reported as simple, with fast delivery and neatly packed orders making the experience smooth from start to finish.
Delivery
"The website is a bit slow to load. The delivery was as expected. The teas are divine!"
"Palais des Thes customer service is amazing, tracked the delivery, proactively resolved the issues with the delivery company."
"High quality trás, great experience with online buys. Very speedy delivery."
Digital experience
"Delicious tea easy website"
"The best teas and a very easy to navigate website. Prompt delivery times mean an overall great experience"
"Delivery was fast and it was so easy to buy online."
Responsiveness
"Very good, a perfect, meticulous and attentive service. I would recommend it!"
"Fantastic service, very patient and friendly."
"Very good, a perfect, meticulous and attentive service. I would recommend it!"
Team expertise
"Zeer goede service."
"The site, the company is amazing, so many different types of real tea. The delivery guy was nice and decent, no complaits there."
"Excellent quality teas and great customer service."
Choice
"Fantastic quality and variety of products and an exquisite customer service."
"Very good explanations and descriptions for all items, easy to browse and choose your favourites"
"super easy, user friendly shopping with! And great idea for the option to choose sample of other tea."
Friendliness & courtesy
"very good service always helpful & great teas"
"Fast and friendly service."
"An amazing store and and amazing service."
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Hajnalka O.
18 Oct 2025
Verified reviewDelicious, high quality tea
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Alexandra E.
18 Oct 2025
Verified reviewEverything is amazing
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Luca beata V.
18 Oct 2025
Verified reviewGood felivery - fast, and loved the additional metal box!
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Hilde V.
18 Oct 2025
Verified reviewgood
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Steven B.
11 Oct 2025
Verified reviewIf you order a kilo of tea transport should be included
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Eoin S.
11 Oct 2025
Verified reviewVery prompt delivery.
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Sebastiano A.
4 Oct 2025
Verified reviewFast delivery exactly on time. Purchase experience was awesome and very friendly interface.
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Natalia P.
3 Oct 2025
Verified reviewDelivery in time
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Almeida S.
3 Oct 2025
Verified reviewI keep coming back to Palais des Thés for the quality of their teas as well as for the stellar service. Client for life!
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Fleur T.
2 Oct 2025
Verified reviewAmazing teas, absolutely favourite place to buy tea. Kind of crazy shipping isn’t free on an order over €100
Reply from Palaisdesthes.com
Hello, thank you so much for your kind words! We are delighted to hear that you enjoy our teas so much. We also take good note of your feedback regarding shipping costs and will share it with our team as part of our continuous improvement efforts. Best Regards. Nezha
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Inge B.
2 Oct 2025
Verified reviewSnelle levering en goed verpakt
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Noam S.
2 Oct 2025
Verified reviewPalais des thes have been my go-to tea supplier for five years. They're amazing, with really high quality tea. The descriptions for a lot of their teas are lacking, but the teas themselves are top notch. (And the physical stores are really good as well, but there aren't any in my country)
Reply from Palaisdesthes.com
Hello, thank you so much for your loyalty ! We are delighted to hear that you appreciate our teas. We also take good note of your feedback, this is very valuable. Best Regards. Nezha
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Ronan C.
26 Sept 2025
Verified reviewGreat products and a prompt and painless service.
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N. V.
26 Sept 2025
Verified reviewHi, I regularly buy this tea and good as always. The delivery was convenient
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Armand R.
24 Sept 2025
Verified reviewI ordered organic Tie Guanyin. The item arrived quickly and well packed with some additional tea samples.
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Frank O.
24 Sept 2025
Verified reviewvery quick delivery
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Alice S.
24 Sept 2025
Verified reviewGood
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Colette M.
24 Sept 2025
Verified reviewHassle free ordering, there was a delay in delivery but I was notified and it was minimal. Always love the Sencha tea 😊
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Joanna J.
24 Sept 2025
Verified reviewQuick
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Didier G.
15 Sept 2025
Verified reviewUne adresse incomplète mais tout a été rattrapé très rapidement
Reply from Palaisdesthes.com
Bonjour, merci pour votre retour. Nous vous prions de nous excuser pour la situation rencontrée. Votre satisfaction étant notre priorité, nous sommes heureux d’avoir pu y contribuer. Belle journée, Camille.
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