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Review Summary
PalaisdesThes stands out for tea quality, with customers describing aromatic, fine, and delicious teas that feel carefully selected. Buying online is also reported as simple, with fast delivery and neatly packed orders making the experience smooth from start to finish.
Delivery
"The website is a bit slow to load. The delivery was as expected. The teas are divine!"
"Palais des Thes customer service is amazing, tracked the delivery, proactively resolved the issues with the delivery company."
"High quality trás, great experience with online buys. Very speedy delivery."
Digital experience
"Delicious tea easy website"
"The best teas and a very easy to navigate website. Prompt delivery times mean an overall great experience"
"Delivery was fast and it was so easy to buy online."
Responsiveness
"Very good, a perfect, meticulous and attentive service. I would recommend it!"
"Fantastic service, very patient and friendly."
"Very good, a perfect, meticulous and attentive service. I would recommend it!"
Team expertise
"Zeer goede service."
"The site, the company is amazing, so many different types of real tea. The delivery guy was nice and decent, no complaits there."
"Excellent quality teas and great customer service."
Choice
"Fantastic quality and variety of products and an exquisite customer service."
"Very good explanations and descriptions for all items, easy to browse and choose your favourites"
"super easy, user friendly shopping with! And great idea for the option to choose sample of other tea."
Friendliness & courtesy
"very good service always helpful & great teas"
"Fast and friendly service."
"An amazing store and and amazing service."
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Carissa G.
5 Dec 2025
Verified reviewEverything even better than expected
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George G.
5 Dec 2025
Verified reviewVery satisfied with the entire experience. The website is easy to navigate, the product selection is excellent, and the delivery was fast and reliable. Everything arrived in perfect condition. Great service and highly recommended!
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Sebastian ion T.
4 Dec 2025
Verified reviewAwesome
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Gajane T.
4 Dec 2025
Verified reviewVery satisfied
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Cor O.
4 Dec 2025
Verified reviewI would like to be able to refill the luxury boxes with the same teas.
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Eva V.
3 Dec 2025
Verified reviewFast delivery excellent teas
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Z. R.
3 Dec 2025
Verified reviewGreat tea, would love to try more flavours!
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H. S.
3 Dec 2025
Verified reviewEverything went smoothy
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Svetlana H.
3 Dec 2025
Verified reviewThank you, I'm happy with everything!
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Ronan C.
2 Dec 2025
Verified reviewGreat products and great service as usual
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Dennis D.
1 Dec 2025
Verified reviewExcellent
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Rita Z.
30 Nov 2025
Verified reviewThe best tea I have ever drank
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P. P.
29 Nov 2025
Verified reviewFantastique !!!
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Anne R.
29 Nov 2025
Verified reviewThe boxes you pack your orders in aren’t really made for travel all the way to Australia. They are bashed around by the time they arrive
Reply from Palaisdesthes.com
Hello, thank you for your feedback. We are sorry your parcel arrived in poor condition. We are reviewing our packaging to improve protection during long international shipping. If anything was damaged, please let us know at the following email : service-client@palaisdesthes.com, so we can help. Best regards, Nezha
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J. A.
29 Nov 2025
Verified reviewJust the way it shoul be
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Maria O.
28 Nov 2025
Verified reviewThe Palais des Thes website is very easy to navigate, There is a wonderful range of products. Each item comes with a clear description and the packaging is of a very high standard. There are also beautiful seasonal gift tins for Christmas .
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Aliaksandra K.
27 Nov 2025
Verified reviewGood tea
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E. V.
26 Nov 2025
Verified reviewIt would be great if the website is available in more languages.
Reply from Palaisdesthes.com
Hello, thank you for your feedback. Our website is available in English, and you can select this language at the bottom of each page. However, we have forwarded your suggestion to the department responsible for improvements so that they can look into the possibility of adding other languages in the future. Have a nice day, Camille.
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Niya T.
26 Nov 2025
Verified reviewThe site is well maintained and easy to navigate through. All tea related goods are there. I recommend. Go and check:)
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S. S.
25 Nov 2025
Verified reviewAll went smooth, items were intact.
Reviews displayed in chronological order
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