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Review Summary
PalaisdesThes stands out for tea quality, with customers describing aromatic, fine, and delicious teas that feel carefully selected. Buying online is also reported as simple, with fast delivery and neatly packed orders making the experience smooth from start to finish.
Delivery
"The website is a bit slow to load. The delivery was as expected. The teas are divine!"
"Palais des Thes customer service is amazing, tracked the delivery, proactively resolved the issues with the delivery company."
"High quality trás, great experience with online buys. Very speedy delivery."
Digital experience
"Delicious tea easy website"
"The best teas and a very easy to navigate website. Prompt delivery times mean an overall great experience"
"Delivery was fast and it was so easy to buy online."
Responsiveness
"Very good, a perfect, meticulous and attentive service. I would recommend it!"
"Fantastic service, very patient and friendly."
"Very good, a perfect, meticulous and attentive service. I would recommend it!"
Team expertise
"Zeer goede service."
"The site, the company is amazing, so many different types of real tea. The delivery guy was nice and decent, no complaits there."
"Excellent quality teas and great customer service."
Choice
"Fantastic quality and variety of products and an exquisite customer service."
"Very good explanations and descriptions for all items, easy to browse and choose your favourites"
"super easy, user friendly shopping with! And great idea for the option to choose sample of other tea."
Friendliness & courtesy
"very good service always helpful & great teas"
"Fast and friendly service."
"An amazing store and and amazing service."
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Harper sol monsalve M.
20 Dec 2025
Verified reviewExcellent: The tea (delicious as always) and the client support (very human, kind and warm) Very bad: we are currently based in Seville and Seur “lost” our package.
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Mervi H.
20 Dec 2025
Verified reviewWebsite is easy to use, gives relevant information and inspires to read and experiment more, in summa summarum excellent ezprience which encourage to order. And ordering is also very easy and delivery good and fast which is always a pleasure.
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Margaret B.
19 Dec 2025
Verified reviewIf been ordering my teas from Palais des Thés for years. I enjoy the various flavors Website order was easy along with delivery received in a timely manner
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Barbara B.
19 Dec 2025
Verified reviewAlways fast and efficient from first click to first sip.
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Sofie V.
17 Dec 2025
Verified reviewTo make up for the delivery costs, you need to buy quite a few bags of tea. Which makes it an expensive buy every now and then. But it’s worth it!
Reply from Palaisdesthes.com
Hello, thank you for sharing your feedback! We understand your point regarding delivery costs and truly appreciate your honesty. We’re delighted to know that, despite this, you feel the quality makes it worthwhile. We hope to continue offering you teas that are well worth the experience.
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Catharina K.
16 Dec 2025
Verified reviewHigh quality products, fast delivery
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Capri P.
15 Dec 2025
Verified reviewVery easy to order online and fast delivery.
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Alexandra E.
15 Dec 2025
Verified reviewAmazing
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Jill B.
15 Dec 2025
Verified reviewReally good! Love the tea and great delivery
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Laura P.
15 Dec 2025
Verified reviewAmazing products, fast international delivery, the perfect treat to yourself and the loved ones
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Edward D.
15 Dec 2025
Verified reviewMy order still has not arrived! CHRONOPOST😱
Reply from Palaisdesthes.com
Hello, we are very sorry for this situation. We have already contacted you by email so that we can assist you as quickly as possible regarding your delayed delivery. Please feel free to reply to our message if you need any further help.
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Elsa V.
15 Dec 2025
Verified reviewDelivery should be free, when you spend a certain amount. Apart from thet, everything ok
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George ea T.
15 Dec 2025
Verified reviewIn Ireland we have a very “efficient” customs department so items can take some time. But, everything was nicely packaged.
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David S.
15 Dec 2025
Verified reviewPerfect, thank you very much. And thank you once again for the new delivery of broken jam glass. I appreciate it.
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Elaine S.
15 Dec 2025
Verified reviewFantastic range of teas. Easy to navigate website. Order dispatched and delivered very promptly
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Tamara S.
8 Dec 2025
Verified reviewHello! The quality of tea, which I received, is really amazing. Flavourful, bright and perfect balance of taste. Also, it was very pleasant to receive as a bonus moselin teabags. Amount of tea in each bag is very generous and taste as superior as a loose tea. Thank you!
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Nathalie D.
6 Dec 2025
Verified reviewLove the colour and items of christmas this year.
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Nathalie D.
6 Dec 2025
Verified reviewPerfect
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Jörgen H.
6 Dec 2025
Verified reviewNice website with a enormous amount of teas.
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H. K.
6 Dec 2025
Verified reviewGood
Reviews displayed in chronological order
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