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Review Summary
PalaisdesThes stands out for tea quality, with customers describing aromatic, fine, and delicious teas that feel carefully selected. Buying online is also reported as simple, with fast delivery and neatly packed orders making the experience smooth from start to finish.
Delivery
"The website is a bit slow to load. The delivery was as expected. The teas are divine!"
"Palais des Thes customer service is amazing, tracked the delivery, proactively resolved the issues with the delivery company."
"High quality trás, great experience with online buys. Very speedy delivery."
Digital experience
"Delicious tea easy website"
"The best teas and a very easy to navigate website. Prompt delivery times mean an overall great experience"
"Delivery was fast and it was so easy to buy online."
Responsiveness
"Very good, a perfect, meticulous and attentive service. I would recommend it!"
"Fantastic service, very patient and friendly."
"Very good, a perfect, meticulous and attentive service. I would recommend it!"
Team expertise
"Zeer goede service."
"The site, the company is amazing, so many different types of real tea. The delivery guy was nice and decent, no complaits there."
"Excellent quality teas and great customer service."
Choice
"Fantastic quality and variety of products and an exquisite customer service."
"Very good explanations and descriptions for all items, easy to browse and choose your favourites"
"super easy, user friendly shopping with! And great idea for the option to choose sample of other tea."
Friendliness & courtesy
"very good service always helpful & great teas"
"Fast and friendly service."
"An amazing store and and amazing service."
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Sandra V.
13 Jan 2026
Verified reviewI knew which tea to look for and found it quickly. I was pleasantly surprised by the extra gifts.
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Fabiana S.
12 Jan 2026
Verified reviewLove this tea and the samples and gifts I get in every order! Always arrives fast
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Sandra V.
11 Jan 2026
Verified review👍👍 very good
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Svetlana K.
11 Jan 2026
Verified reviewFeeriqué experience with every cup of tea! Pure magic!
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Aaron D.
11 Jan 2026
Verified reviewExcellent quality teas and great customer service.
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Claudia P.
8 Jan 2026
Verified reviewVery fast delivery! Ordered on Monday and arrived on Wednesday from Paris to the Netherlands!
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Helene H.
8 Jan 2026
Verified reviewit was a few days delayed
Reply from Palaisdesthes.com
Hello,thank you for sharing your feedback with us! We're glad to hear that you were satisfied with your experience, despite the delay. We appreciate your understanding and hope to serve you even better in the future. Have a nice day, Camille.
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Patrick L.
7 Jan 2026
Verified reviewFirst class service Always knew what was happening. Very satisfied
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John S.
6 Jan 2026
Verified reviewQuick efficient delivery
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Zita T.
3 Jan 2026
Verified reviewThe package arrived quite late, but it was due to the carriers mistake in my country.
Reply from Palaisdesthes.com
Dear customer, thank you for your feedback. We are sorry to hear that the delivery took longer than expected. Unfortunately, delays caused by local carriers can sometimes occur, but we’re glad the package arrived safely in the end. We hope you enjoy your order and look forward to serving you again. Pauline
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Umberto L.
2 Jan 2026
Verified reviewThe delivery was timely.
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N. D.
31 Dec 2025
Verified reviewGood information about the transport.
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Michael K.
30 Dec 2025
Verified reviewThe delivery, considering time of year, was very prompt and satisfactory.
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Bibi B.
29 Dec 2025
Verified reviewSwiftly and perfect on time
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Luca jacopo B.
24 Dec 2025
Verified reviewPalais de the is great! I also love bio earl grey and breakfast bio
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Adriana D.
23 Dec 2025
Verified reviewGood selection, easy to order and quick delivery
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Danielly B.
23 Dec 2025
Verified reviewEverything always arrives on time and well-packed. I also think it's a nice touch that they send complimentary teas with every order.
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Jillian W.
21 Dec 2025
Verified reviewLove the tea, its delicate taste! Love the Calendar and delivery was quick!
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Maria S.
21 Dec 2025
Verified reviewEverything was great I am enjoying my tea in Crete Greece
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Marcia E.
20 Dec 2025
Verified reviewEasy to order to Sweden and it was delivered very fast. Carefully packed products. I loved the welcome gift and the samples. Now I have a tiny piece of France in my home. Looking forward to order again.
Reviews displayed in chronological order
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