What do Internet users think about palaisdesthes.com ?

PalaisdesThes stands out for tea quality, with customers describing aromatic, fine, and delicious teas that feel carefully selected. Buying online is also reported as simple, with fast delivery and neatly packed orders making the experience smooth from start to finish. Reviews also mention prompt service, attentive and friendly customer care, and a website that is easy to navigate. Some customers highlight thoughtful packaging and even a small gift, while others appreciate how quickly orders arrive, including international delivery. PalaisdesThes gathers overwhelmingly positive customer feedback with 2451 reviews published in total and an average rating of 4.9 stars.

Reviews for Palaisdesthes.com

Total: 2 451 reviews since 19/02/2021

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4.9

Based on 290 reviews from the last 12 months

5

91%
4

7%
3

1%
2

1%
1

<1%

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5 ★

Review Summary

PalaisdesThes stands out for tea quality, with customers describing aromatic, fine, and delicious teas that feel carefully selected. Buying online is also reported as simple, with fast delivery and neatly packed orders making the experience smooth from start to finish.

This summary is AI-Generated

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Helpful?

Delivery

199 reviews mention delivery, with 84% positive feedback.

"The website is a bit slow to load. The delivery was as expected. The teas are divine!"

"Palais des Thes customer service is amazing, tracked the delivery, proactively resolved the issues with the delivery company."

"High quality trás, great experience with online buys. Very speedy delivery."

Digital experience

67 reviews mention the digital experience, with 94% positive feedback.

"Delicious tea easy website"

"The best teas and a very easy to navigate website. Prompt delivery times mean an overall great experience"

"Delivery was fast and it was so easy to buy online."

Responsiveness

15 reviews mention our responsiveness, with 100% positive feedback.

"Very good, a perfect, meticulous and attentive service. I would recommend it!"

"Fantastic service, very patient and friendly."

"Very good, a perfect, meticulous and attentive service. I would recommend it!"

Team expertise

14 reviews mention our team's expertise, with 100% positive feedback.

"Zeer goede service."

"The site, the company is amazing, so many different types of real tea. The delivery guy was nice and decent, no complaits there."

"Excellent quality teas and great customer service."

Choice

14 reviews mention choice, with 100% positive feedback.

"Fantastic quality and variety of products and an exquisite customer service."

"Very good explanations and descriptions for all items, easy to browse and choose your favourites"

"super easy, user friendly shopping with! And great idea for the option to choose sample of other tea."

Friendliness & courtesy

11 reviews mention our friendliness and courtesy, with 100% positive feedback.

"very good service always helpful & great teas"

"Fast and friendly service."

"An amazing store and and amazing service."

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Alex S.
13 Apr 2026
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J'habite en Espagne, qui est, dans une certaine mesure, un désert du thé. Parmi le peu d'options disponibles ici, le thé noir n'est pas le meilleur choix. Le climat y est trop chaud pour que la logistique locale permette de stocker et de manipuler le thé sans en altérer le profil aromatique. C'est pourquoi j'ai tendance à acheter en France ou en Allemagne. Et, fait surprenant, le site palaisdesthes.com répond très bien à ce besoin. Il présente également l'avantage que, lorsque je me trouve en France, je peux me rendre dans la boutique la plus proche — ils en ont plusieurs : j'en connais une à Lyon et une à Perpigna net une à Dijon.
Experience from: 19 Mar 2026
Roger N.
10 Apr 2026
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No its good... the problem is the delivery people are over work there is to much time pressure
Experience from: 30 Mar 2026
Michael R.
8 Apr 2026
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Shipping was high (28 Euro) so expected DHL type experience. But my porchase is still sitting at the French border waiting for 'processing'.
Experience from: 19 Mar 2026
Reply from Palaisdesthes.com

Dear customer, we understand your concerns about the shipping. We’re already in touch and tracking your order closely to get it to you as soon as possible. Thanks so much for your patience! Nezha
Nigel M.
8 Apr 2026
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Always fast, efficient and correct
Experience from: 25 Mar 2026
Z. V.
1 Apr 2026
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Servizio spedizione veloce, cura nell'imballaggio e prodotti buonissimi!
Experience from: 15 Mar 2026
Ane sophie O.
1 Apr 2026
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Easy to order, excellent teas and fast delivery
Experience from: 20 Mar 2026
Yvette S.
27 Mar 2026
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Exellent variety and quality.
Experience from: 10 Mar 2026
Sofia A.
27 Mar 2026
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Molto veloce nella consegna
Experience from: 14 Mar 2026
Jocelyn H.
25 Mar 2026
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Easy and efficient ordering, arrived quickly, with no problems. The free samples are a nice bonus!
Experience from: 9 Mar 2026
Athina G.
24 Mar 2026
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Very easy to order and very quick shipping!
Experience from: 11 Mar 2026
Inessa D.
23 Mar 2026
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This isn't my first time ordering from this website. The tea is excellent! The taste and aroma are exquisite. I especially liked the teaThe du Louvre. Excellent taste!
Experience from: 12 Mar 2026
Jaël B.
23 Mar 2026
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Clear and fast
Experience from: 10 Mar 2026
Monique C.
22 Mar 2026
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A very efficient service, thank you very much!!
Experience from: 10 Mar 2026
Benedicte M.
17 Mar 2026
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took to long and had to contact theme to see were was my package here in cyprus
Experience from: 28 Feb 2026
Tomasz K.
17 Mar 2026
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All was perfect - thank you I will be back soon with a new order 😊
Experience from: 6 Mar 2026
Anastasiya H.
15 Mar 2026
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The packaging was slightly damaged and had a hole of about 5 cm, so some items from the parcel may have fallen out. Please pack it more carefully.
Experience from: 22 Feb 2026
Mariano R.
14 Mar 2026
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Excellent in everything, very kind answering all my questions
Experience from: 30 Jan 2026
Gulsen K.
13 Mar 2026
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It arrived much faster than I expected. The packaging and shipping speed were excellent; I highly recommend it to everyone ordering within Europe.
Experience from: 22 Feb 2026
Laura F.
13 Mar 2026
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Easy to find the products I needed in different pakking sizes. Every product has a description and brewing directions. Fast delivery, inclusive the free samples . Great experience all in all. Thank you!
Experience from: 21 Feb 2026
James C.
13 Mar 2026
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Thanks
Experience from: 17 Feb 2026