What do Internet users think about palaisdesthes.com ?

PalaisdesThes stands out for tea quality, with customers describing aromatic, fine, and delicious teas that feel carefully selected. Buying online is also reported as simple, with fast delivery and neatly packed orders making the experience smooth from start to finish. Reviews also mention prompt service, attentive and friendly customer care, and a website that is easy to navigate. Some customers highlight thoughtful packaging and even a small gift, while others appreciate how quickly orders arrive, including international delivery. PalaisdesThes gathers overwhelmingly positive customer feedback with 2451 reviews published in total and an average rating of 4.9 stars.

Reviews for Palaisdesthes.com

Total: 2 451 reviews since 19/02/2021

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4.9

Based on 290 reviews from the last 12 months

5

91%
4

7%
3

1%
2

1%
1

<1%

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5 ★

Review Summary

PalaisdesThes stands out for tea quality, with customers describing aromatic, fine, and delicious teas that feel carefully selected. Buying online is also reported as simple, with fast delivery and neatly packed orders making the experience smooth from start to finish.

This summary is AI-Generated

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Helpful?

Delivery

199 reviews mention delivery, with 84% positive feedback.

"The website is a bit slow to load. The delivery was as expected. The teas are divine!"

"Palais des Thes customer service is amazing, tracked the delivery, proactively resolved the issues with the delivery company."

"High quality trás, great experience with online buys. Very speedy delivery."

Digital experience

67 reviews mention the digital experience, with 94% positive feedback.

"Delicious tea easy website"

"The best teas and a very easy to navigate website. Prompt delivery times mean an overall great experience"

"Delivery was fast and it was so easy to buy online."

Responsiveness

15 reviews mention our responsiveness, with 100% positive feedback.

"Very good, a perfect, meticulous and attentive service. I would recommend it!"

"Fantastic service, very patient and friendly."

"Very good, a perfect, meticulous and attentive service. I would recommend it!"

Team expertise

14 reviews mention our team's expertise, with 100% positive feedback.

"Zeer goede service."

"The site, the company is amazing, so many different types of real tea. The delivery guy was nice and decent, no complaits there."

"Excellent quality teas and great customer service."

Choice

14 reviews mention choice, with 100% positive feedback.

"Fantastic quality and variety of products and an exquisite customer service."

"Very good explanations and descriptions for all items, easy to browse and choose your favourites"

"super easy, user friendly shopping with! And great idea for the option to choose sample of other tea."

Friendliness & courtesy

11 reviews mention our friendliness and courtesy, with 100% positive feedback.

"very good service always helpful & great teas"

"Fast and friendly service."

"An amazing store and and amazing service."

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Vany K.
29 May 2026
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Full customer‘s satisfaction. Thank you !
Experience from: 12 May 2026
Paola B.
29 May 2026
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Every time, an inspiring experience
Experience from: 13 May 2026
Svetlana P.
28 May 2026
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like
Experience from: 10 May 2026
Margherita P.
28 May 2026
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they were super fast to ship it, order arrived perfectly intact and flowless.
Experience from: 11 May 2026
S. R.
27 May 2026
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Very prompt delivery.
Experience from: 11 May 2026
Natalia R.
26 May 2026
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Very fast delivery and delicious tea. Highly recommended!
Experience from: 15 May 2026
Anna C.
22 May 2026
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Polecam
Experience from: 6 May 2026
B. G.
22 May 2026
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Their first delivery attempt was marked unsuccessfully without a call. I chose a pickup point, they marked it as undeliverable again then left my package at a different place for me to pick up. The matcha is very bad, the color is pale, probably oxidied for months!!!
Experience from: 10 May 2026
Reply from Palaisdesthes.com

Hello, thank you very much for taking the time to share your feedback. We are sorry to hear that your delivery experience did not meet your expectations and that our Matcha was not entirely to your liking. The quality of our teas is a priority for us, and we carefully monitor every stage of their selection and preparation. We also encourage you to visit our website, where you will find preparation tips that may help you fully enjoy your Matcha. Should you need any assistance or advice, our team remains at your disposal and will be happy to help. Julie
Bastiaan D.
20 May 2026
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Excellent
Experience from: 4 May 2026
Hilde V.
18 May 2026
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heel goed
Experience from: 3 May 2026
Edna H.
17 May 2026
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Very satisfied with the products received in well condition and on time. Thank you and looking forward to our next purchase soon!
Experience from: 2 May 2026
Viktor P.
17 May 2026
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Wonderful. Really liked it.
Experience from: 5 May 2026
Matthijs L.
15 May 2026
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Very quick delivery
Experience from: 26 Apr 2026
Eleni P.
14 May 2026
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Always high quality teas - repeat customer
Experience from: 4 Apr 2026
Pavlina F.
14 May 2026
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great product quick delivery
Experience from: 3 May 2026
Alex S.
11 May 2026
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Commande livrée de France en Espagne en seulement un week-end. Commandée le vendredi, livrée le lundi à midi.
Experience from: 24 Apr 2026
N. G.
9 May 2026
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Good taste
Experience from: 28 Apr 2026
Iryna K.
8 May 2026
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Very good!
Experience from: 21 Apr 2026
Luigi C.
6 May 2026
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I'm happy to be satisfied ordering thes to Palais des Thes from Italy without any problems. I will continue next time.
Experience from: 25 Apr 2026
Selva burcin H.
6 May 2026
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Very excellent
Experience from: 23 Apr 2026