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Review Summary
Onepark is described as easy to use, with a smooth booking process and clear navigation. Customers mention quick changes to reservations, a simple cancellation policy, and a service that feels well organised and hassle free.
Digital experience
"Many different types of offers. Simple instructions. Fast and secure payment. You can find very good prices for a long stay."
"Onepark is simple, straightforward and provide all the necessary information. For me it was a life saver."
"Very easy to book and use."
Delivery
"quickly and efficiently"
"Pretty fast operation with booking. The description of getting to the airport a bit too optimistic- takes more time than described. The parking…"
Pretty fast operation with booking. The description of getting to the airport a bit too optimistic- takes more time than described. The parking services without any issues.
"Very easy and fast booking"
Responsiveness
"The lady who was manning the car park was super helpful and friendly!"
"Very quick and good service"
"I always find staff polite & helpful"
Choice
"Easy to choose parking places on the map."
"Really easy and efficient system to use. Plenty of choice of car parks."
"Worked well and easy to use. Good variety of options available"
Team expertise
"Young gentleman and lady were very helpful and pleasant. Made the process of booking the park lot easier for us. Thank you, Mirko"
"Excellent service, good communication and very punctual."
"Very good, great service. I would recommend."
Friendliness & courtesy
"Client friendly and cheap"
"Ideal car park, hotel staff are very friendly, a nice cool underground space which was great as it was very hot outside. Not too far from the centre."
"Very helpful staff good price and location"
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A. A.
10 Jan 2022
Verified reviewIt would have been 5 stars but the carpark was not manned after 3pm so impossible to leave on the first day until I had spoken to the operator. Also, it was fortunate that my son was with me who speaks fluent Spanish, otherwise there would have been problems. Finally, when booking it was not obvious that you could only book more than 24 hours ahead.
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A. A.
10 Jan 2022
Verified reviewEverything as described in instructions, good value , safe secure parking
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A. A.
7 Jan 2022
Verified review.efficiënt
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A. A.
7 Jan 2022
Verified reviewNot very comfortable. It takes too much time when there are more than 2 cars entering at the same time. Not convenient when the guardians park my car.
Reply from Onepark.co
Dear client, thank you for your comment. We invite you to contact us for future reservations. We would be happy to help you finding a suitable car park for you.
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A. A.
7 Jan 2022
Verified reviewEasy payment, easy access, friendly staff.
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A. A.
7 Jan 2022
Verified reviewEasy helpful and flexible
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A. A.
7 Jan 2022
Verified reviewIntercom didn't work, we couldn't drive into parking. Bad communication with staff because language problems
Reply from Onepark.co
Dear client, thank you for your comment and we are very sorry to hear that you had problems entering the car park. Our corresponding department has sent you an email in order to study your case. We are looking forward to your reply.
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A. A.
7 Jan 2022
Verified reviewI was looking for a parking last minute for a week long stay in paris and was able to find one 2 minutes from my Airbnb, at midnight. The booking and payment processes are easy and hassle free.
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A. A.
6 Jan 2022
Verified reviewCode didn’t open gates and service number was not answering on a weekday working day at 11:00am
Reply from Onepark.co
Dear client, We are sorry for the inconvenience caused by this situation. We can see that you have typed in your code at one entrance, which according to our system was successful. However, the corresponding department has sent you an email in order to receive more information. Thank you for your comment.
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A. A.
6 Jan 2022
Verified reviewThe process of ordering the parking was pretty easy. The location of the parking was easy to get to and it was close to the downtown area. The biggest issue I had was with actually locating the parking. Better photographic instructions would have helped. I was parked in the Qparking for awhile but sure if that was correct or not. I went to find an office to speak to someone and found a very helpful staff member who helped me find the correct entrance. He physically drove his bike around the block to show me the correct way to go. This extra time cost me 8 € extra.
Reply from Onepark.co
Dear client, We are sorry to hear of the confusion regarding the correct location of the car park. We have forwarded your feedback to our corresponding department. Thank you for your comment.
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A. A.
6 Jan 2022
Verified reviewIbis Styles Vieux Port in Nice had no communication from OnePark, and their parking was full.
Reply from Onepark.co
Dear client, thank you for your comment and we are sorry to hear that you had trouble with the reservation. We would like to inform you that according to our system, the corresponding department is already in contact with you.
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A. A.
5 Jan 2022
Verified reviewGood and safe parking
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A. A.
5 Jan 2022
Verified reviewI gave paid on-line, and paid again at the car park, perfect !! For that, cannot leave mord than 1 star to all which are only linked to the site, and nothing on how to usé effectively when parking, which is very important, no ?
Reply from Onepark.co
Dear client, thank you for your comment and we are sorry to hear that you had to pay again at the car park. We would like to inform you that the corresponding department has sent you an email in order to receive more information and to proceed with the refund.
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A. A.
5 Jan 2022
Verified reviewIt’s easy to book with OnePark and it offers you the best prices.
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A. A.
5 Jan 2022
Verified reviewWe booked a car park place in this parking lot for a week and had a lot of trouble accessing it. We arrived around 6.30pm on December 22nd and failed to take the badge. The procedure is completely unclear, the person who answered our call before entering the parking was completely useless because he did not understand English. He opened the barrier to enter but was unable to explain how to proceed. There was no one at the office to help us, so we didn't have a chance to get the badge. I would suggest you explain the procedure as clearly as you can in the email with the QR code that you send when booking, so as to avoid this kind of particularly unpleasant situation for the future.
Reply from Onepark.co
Dear client, thank you for your comment and we are sorry to hear that you had trouble accessing the car park. We would like to inform you that all necessary information are given in the confirmation email which you receive once the booking is confirmed. We would like to inform you that the corresponding department has answered to your email sent to the customer service. For further questions please do not hesitate to contact us.
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A. A.
29 Dec 2021
Verified reviewQuick and efficient
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A. A.
29 Dec 2021
Verified reviewAmazing
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A. A.
29 Dec 2021
Verified reviewPerfect and easy
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A. A.
29 Dec 2021
Verified reviewThe only problem was, when I went to change my reservation and add more days, the reservation was cancelled instead.
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A. A.
29 Dec 2021
Verified reviewEasy and clear
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