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Review Summary
Onepark is described as easy to use, with a smooth booking process and clear navigation. Customers mention quick changes to reservations, a simple cancellation policy, and a service that feels well organised and hassle free.
Digital experience
"Many different types of offers. Simple instructions. Fast and secure payment. You can find very good prices for a long stay."
"Onepark is simple, straightforward and provide all the necessary information. For me it was a life saver."
"Very easy to book and use."
Delivery
"quickly and efficiently"
"Pretty fast operation with booking. The description of getting to the airport a bit too optimistic- takes more time than described. The parking…"
Pretty fast operation with booking. The description of getting to the airport a bit too optimistic- takes more time than described. The parking services without any issues.
"Very easy and fast booking"
Responsiveness
"The lady who was manning the car park was super helpful and friendly!"
"Very quick and good service"
"I always find staff polite & helpful"
Choice
"Easy to choose parking places on the map."
"Really easy and efficient system to use. Plenty of choice of car parks."
"Worked well and easy to use. Good variety of options available"
Team expertise
"Young gentleman and lady were very helpful and pleasant. Made the process of booking the park lot easier for us. Thank you, Mirko"
"Excellent service, good communication and very punctual."
"Very good, great service. I would recommend."
Friendliness & courtesy
"Client friendly and cheap"
"Ideal car park, hotel staff are very friendly, a nice cool underground space which was great as it was very hot outside. Not too far from the centre."
"Very helpful staff good price and location"
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A. A.
14 Mar 2022
Verified reviewVery good
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A. A.
14 Mar 2022
Verified reviewAlways an easy way to find a good parking
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A. A.
14 Mar 2022
Verified reviewExcellent service all round. I would request just one little improvement and that is to have automatic number plate recognition rather than pin number entry
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A. A.
14 Mar 2022
Verified reviewOne park works very efficiently. Highly recommended.
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A. A.
14 Mar 2022
Verified reviewonline booking very easy to us
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A. A.
14 Mar 2022
Verified reviewAlways use u 4 parking at toulouse.
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A. A.
14 Mar 2022
Verified reviewAll good, quick and easy.
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A. A.
14 Mar 2022
Verified reviewEasy to use and very clear site
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A. A.
14 Mar 2022
Verified reviewOnline system very quick easy to use
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A. A.
14 Mar 2022
Verified reviewAll very easy
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A. A.
14 Mar 2022
Verified reviewOverall excellent.
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A. A.
14 Mar 2022
Verified reviewa pity there is no exit straight from the car park, you have to go through the hotel
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A. A.
14 Mar 2022
Verified reviewShort way, no problems. It took me one extra turn to find the entrance. A map / sketch in the confirmation mail would be helpful.
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A. A.
14 Mar 2022
Verified review---
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A. A.
14 Mar 2022
Verified reviewThe parking did not open at our arrival and we followed the instructions written in the email and took a ticket. At the exit the bar did not open as well and we remained blocked in the parking - it was not possible to exit and it it was not provided any assistance. In the instructions that you sent (email) it is not written what to do after that you take a ticket to enter the parking (even if you are not supposed to do it in the first place). We were able to exit just thanks to the cleaning service that opened the bar manually. In a nutshell: - poor instructions - not fully functional service
Reply from Onepark.co
Dear client, We are sorry that the primary access method did not work for you. We assume that you accessed the car park in the vehicle with the license plate indicated in your booking. Sometimes a technical error or moisture/dirt on the license plate may lead to a malfuntioning scan. Regarding the following information in your confirmation Email we would like to know whether an intercom was visible at the exit barrier. We have sent you an email in email with some questions in order to understand what happened. Please do not hesitate to contact us for further questions.
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A. A.
14 Mar 2022
Verified reviewGood service, I can find a cheap parking close to the airport in Brussels easily.
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A. A.
14 Mar 2022
Verified revieweverything worked faultlessly
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A. A.
14 Mar 2022
Verified reviewEasy to book, good prices, and it works like advertised,
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A. A.
14 Mar 2022
Verified reviewI use the services of Onepark since years without any problem.
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A. A.
13 Mar 2022
Verified reviewVery efficient
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