Reviews for Onepark.co

Total: 6 901 reviews since 20/12/2020

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4.3

Based on 1 107 reviews from the last 12 months

5

71%
4

16%
3

4%
2

3%
1

6%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Onepark is described as easy to use, with a smooth booking process and clear navigation. Customers mention quick changes to reservations, a simple cancellation policy, and a service that feels well organised and hassle free.

The website is often called user friendly, with parking choices easy to find on the map and the cost seen as reasonable. Some reviews also note useful extras such as a partner discount, a good shuttle service, and a convenient location near the marina or airport. A few customers were less satisfied because the check in and check out hours were not clear, the 3D security payment did not work, and the date and time format was shown in a way that did not suit them.

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Helpful?

Digital experience

408 reviews mention the digital experience, with 89% positive feedback.

"Many different types of offers. Simple instructions. Fast and secure payment. You can find very good prices for a long stay."

"Onepark is simple, straightforward and provide all the necessary information. For me it was a life saver."

"Very easy to book and use."

Delivery

78 reviews mention delivery, with 99% positive feedback.

"quickly and efficiently"

"Pretty fast operation with booking. The description of getting to the airport a bit too optimistic- takes more time than described. The parking…"

"Very easy and fast booking"

Responsiveness

59 reviews mention our responsiveness, with 83% positive feedback.

"The lady who was manning the car park was super helpful and friendly!"

"Very quick and good service"

"I always find staff polite & helpful"

Choice

47 reviews mention choice, with 94% positive feedback.

"Easy to choose parking places on the map."

"Really easy and efficient system to use. Plenty of choice of car parks."

"Worked well and easy to use. Good variety of options available"

Team expertise

45 reviews mention our team's expertise, with 98% positive feedback.

"Young gentleman and lady were very helpful and pleasant. Made the process of booking the park lot easier for us. Thank you, Mirko"

"Excellent service, good communication and very punctual."

"Very good, great service. I would recommend."

Friendliness & courtesy

39 reviews mention our friendliness and courtesy, with 100% positive feedback.

"Client friendly and cheap"

"Ideal car park, hotel staff are very friendly, a nice cool underground space which was great as it was very hot outside. Not too far from the centre."

"Very helpful staff good price and location"

1 ★

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5 ★

A. A.
4 May 2022
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Very straight forward
Experience from: 29 Apr 2022
A. A.
4 May 2022
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Easy booking experience
Experience from: 3 May 2022
A. A.
4 May 2022
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...
Experience from: 30 Apr 2022
A. A.
4 May 2022
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An excellent website and service
Experience from: 25 Apr 2022
A. A.
4 May 2022
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Cheap is my first priority😊 so it is really a reasonable price!
Experience from: 28 Apr 2022
A. A.
4 May 2022
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Beware when reserving from another timezone as the time you pick is the time from that timezone, not the destination time! When I realized that, I modified my reservation time but I realized when I was parked that the multiple entry I originally had on my booking was lost by the Onepark system during the modification process. I ended-up with a sigle entry booking. Even worst was that exiting the parking by foot through the garage door (the pedestrian exit was closed) using the entry code, makes it that the code no longer works to enter recuperate your car and exit the parking… The app and program are not mature and are buggy… I ended up not being able to use our rental car during our 2 days in Paris.
Experience from: 23 Apr 2022
Reply from Onepark.co

Dear client, thank you for your comment and we are sorry for the inconveniences which may have been caused. We have forwarded the information to our corresponding department. Please note that you can contact our customer service in case for any problems with the booking. We will be happy to help you.
A. A.
1 May 2022
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Easy
Experience from: 28 Apr 2022
A. A.
1 May 2022
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When I was booking, I got a warning that I already have a booking for the same dates in my cart and that I would be double charged, however I didn't have it, I had to recheck that few times and spent some time on that. The booking itself went smoothly.
Experience from: 27 Apr 2022
A. A.
1 May 2022
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So easy to use. I definitely tell my friends and use it again if all goes well for my first experience.
Experience from: 29 Apr 2022
A. A.
1 May 2022
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Easy to use it
Experience from: 29 Apr 2022
A. A.
1 May 2022
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Nice and easy. Garage very clean.
Experience from: 21 Apr 2022
A. A.
1 May 2022
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easy app
Experience from: 28 Apr 2022
A. A.
1 May 2022
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Simple and easy. Just what you need!
Experience from: 22 Apr 2022
A. A.
1 May 2022
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Very happy with the overall experience - got lost in one of the areas in Paris and also made a mistake with the booking, and a lovely lady managed to help us out from beginning to end. Thank you!
Experience from: 22 Apr 2022
A. A.
1 May 2022
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2nd Keypad was not working when arrived, but was fixed a day later. Hotel helped to get in. Changing the time of the booking resulted in cancelation of first booking and new booking was rejected at first try. A new booking worked afterwards.
Experience from: 20 Apr 2022
A. A.
1 May 2022
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Top Preis- Leistung
Experience from: 20 Apr 2022
A. A.
1 May 2022
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à l'adresse indiquée nous sommes arrivés sur un parking dédié aux salariés..(Parking PEF, 77990 Le Mesnil-Amelot sur gmaps)..en fait le parking a une autre entrée...corrigez cela...nous avons dû faire plusieurs fois demi-tour pour trouver la bonne entrée
Experience from: 18 Apr 2022
Reply from Onepark.co

Bonjour Monsieur, Nous vous remercions pour votre retour qui nous aide à améliorer le service que nous fournissons à nos clients. Néanmoins, après vérification, nous n'avons jamais reçus de retours en ce sens sur ce parking. Un de nos agents va revenir vers vous dans les meilleurs délais afin d'obtenir plus de renseignements et vous proposer une solution si besoin.
A. A.
1 May 2022
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Competitive price and very convenient to see a number of options on one site.
Experience from: 18 May 2022
A. A.
1 May 2022
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Good parking solution, good ratio price/quality
Experience from: 17 Apr 2022
A. A.
27 Apr 2022
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Easy site to navigate, I’ve used this parking station before and found it easy to find and the staff helpful.
Experience from: 1 May 2022